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Claims Service Representative Jobs in Washington

Total Recon Auto Center

Claims Processor

Rockville, MD · On-site

$23 - $26/hr

You will ensure that all claims progress smoothly and are properly compensated, while keeping the Production staff and Customer Service Representatives (CSRs) informed on all claim-related matters.

Sedgwick

Claims Representative , Auto

Alexandria, VA · On-site

$50K/yr

... Claims Representative , Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Ability to meet or exceed Service Expectations Work environment requirements include - Physical:

Sedgwick Law

Claims Representative , Auto

Washington, DC · On-site

$50K/yr

... Claims Representative , Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Ability to meet or exceed Service Expectations Work environment requirements include - Physical:

Sedgwick

Claims Representative , Auto

Annapolis, MD · On-site

$50K/yr

... Claims Representative , Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Ability to meet or exceed Service Expectations Work environment requirements include - Physical:

ClearanceJobs

Customer Service Rep Jobs

Washington, DC · On-site

$18 - $24.50/hr

Customer Service Representative Location: On-site Daily (Bolling AFB, MD) Clearance Requirement ... claims. You'll also collaborate with the Air Force Financial Service Center (AFFSC) on manual ...

Graybar

Customer Service Representative

Sterling, VA · On-site

$29.33/hr

Customer Service Representative Make a difference. As a Customer Service Representative, you will ... claims What you bring to the table: * Strong communication skills * A passion for customer service

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Claims Service Representative information

See Washington salary details

$13

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$33

How much do claims service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for claims service representative in Washington is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $24.52 per hour, depending on experience, location, and employer.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations.

What are popular job titles related to Claims Service Representative jobs in Washington?

For Claims Service Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Claims Service Representative jobs in Washington look for?

The top searched job categories for Claims Service Representative jobs in Washington are:

Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $46,762 per year, or $22.5 per hour.

Claims Processor

Total Recon Auto Center

Rockville, MD • On-site

$23 - $26/hr

Full-time

Posted 13 days ago

Job description

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Position Overview:
As a Claims Processor at Total Recon, a Tesla-approved body shop, you will be the primary liaison with insurance companies. You will ensure that all claims progress smoothly and are properly compensated, while keeping the Production staff and Customer Service Representatives (CSRs) informed on all claim-related matters.
Key Responsibilities:
  • Claims Management: Review and submit repair plans to the appropriate insurance companies, ensuring accuracy and profitability.
  • Insurance Liaison: Serve as the main point of contact for insurance companies, addressing any inquiries and confirming claim payments prior to vehicle delivery.
  • Collaboration: Work closely with the Production Manager and Blueprinters to validate and optimize repair plans.
  • Follow-Up: Monitor the progress of claims, ensuring timely approvals of supplements and estimates.
  • Communication: Relay information between insurance companies, production staff, and CSRs, including issues related to unrelated damage, liability concerns, and total loss.
  • Proactive Problem Solving: Identify potential issues early and take preemptive action to mitigate them.

Salary: $23-$26/hr
Qualifications:
  • Minimum of 1-2 years of experience in automotive service, collision repair, or insurance claims.
  • Excellent communication and organizational skills.

Join us at Total Recon and contribute to our commitment to delivering exceptional service as a Tesla-approved body shop.

Apply