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Express Claims Representative Jobs (NOW HIRING)

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL · On-site

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL · On-site

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

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All JobsExpress Claims Representative Jobs

Express Claims Representative information

See salary details

$11

$24

$42

How much do express claims representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for express claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Express Claims Representative, and why are they important?

To thrive as an Express Claims Representative, you need a strong understanding of insurance policies, claims processing, and customer service, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes industry certifications like AIC (Associate in Claims) is typical. Excellent communication, problem-solving, and attention to detail are crucial soft skills for effectively handling customer inquiries and resolving claims efficiently. These skills and qualifications are important to ensure claims are processed accurately, customers receive timely support, and the company's reputation is upheld.

What is the difference between Express Claims Representative vs Claims Adjuster?

AspectExpress Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focus, fast-pacedField or office, investigation and evaluation of claims
Industry UsageInsurance companies, claims processing centersInsurance companies, third-party administrators
Common Search IntentQuick claims processing, customer service rolesClaims investigation, settlement evaluation

Both roles are integral to the insurance claims process, with Express Claims Representatives focusing on rapid customer service and claims intake, while Claims Adjusters handle detailed investigations and claim evaluations. The roles often overlap in credentials and work environment, but differ mainly in scope and responsibilities.

What are Express Claims Representatives?

Express Claims Representatives are professionals who handle and process straightforward or low-complexity insurance claims, often related to auto, property, or health insurance. Their main duties include reviewing claim details, verifying coverage, communicating with policyholders, and facilitating quick settlement or resolution of claims. They typically work with minimal supervision and are expected to provide excellent customer service while ensuring claims are processed efficiently and accurately. Express Claims Representatives play a crucial role in maintaining customer satisfaction by ensuring timely payment or resolution of claims.

What are some common challenges Express Claims Representatives face when handling high volumes of claims, and how can they effectively manage their workload?

Express Claims Representatives often deal with a high volume of straightforward claims, which requires strong organizational and time-management skills. Balancing speed with accuracy is a common challenge, as it's important to resolve claims efficiently while adhering to company guidelines and ensuring customer satisfaction. Utilizing digital claim management systems, prioritizing tasks, and maintaining clear communication with policyholders and team members can help manage workload effectively. Continuous learning about policy changes and internal processes also supports better performance in this fast-paced environment.
More about Express Claims Representative jobs
What job categories do people searching Express Claims Representative jobs look for? The top searched job categories for Express Claims Representative jobs are:
Express Claims Representative jobs near you
Infographic showing various Express Claims Representative job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Claims Representative I

West Bend Mutual Insurance Company

West Bend, WI

$24 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

West Bend Insurance rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

9th of 260 rated insurance

Job description

Claims Representative I
Job Locations US-WI-West Bend
ID 2026-3597
Category Claims
Full-Time
Remote/Hybrid Hybrid
Company Overview

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Manage claims of low complexity with supervision and guidance from the manager utilizing current Claims technology. Conduct thorough investigations in order to determine coverage and claim payment amounts owed. Responsibilities also include proactive file management, adequate reserving, and participating in training activities.

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available until training is completed.

Responsibilities & Qualifications

Auto Express Claims Representative
Launch your career in insurance with a team that invests in you.

Are you a strong communicator who enjoys problem-solving and helping others? As a Claims Representative, you'll gain hands-on experience managing low-complexity claims while learning from experienced professionals in a supportive, training-focused environment.

This is a great opportunity for early-career talent looking to build a foundation in claims, insurance, or financial services.

What You'll Do

    Deliver a high level of customer service by guiding claimants through the process with professionalism and empathy
  • Investigate claims thoroughly to determine coverage and appropriate payment
  • Manage claim files proactively, ensuring accuracy, timeliness, and proper documentation
  • Establish and maintain appropriate reserves
  • Follow department guidelines and audit standards
  • Participate in ongoing training and development to build your expertise

What You Bring

  • 0-2 years of experience (claims, customer service, or related experience is a plus)
  • Comfort working with technology and learning new systems
  • Strong communication and interpersonal skills
  • Excellent time management and organizational skills
  • A problem-solving mindset and attention to detail
  • A genuine focus on delivering great customer experiences

Education

  • Bachelor's degree in Business, Insurance, or a related field preferred

Why Join Us?

  • Structured training to build your claims expertise
  • Collaborative team environment with supportive leadership
  • Career growth opportunities within claims and beyond
  • The chance to make a real impact by helping customers when they need it most

Preferred Education and Training

  • Bachelor's degree in Business, Insurance or related field

#LI-BW1

Salary Statement

The hourly wage range for this position is $24.00-$28.00.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

  • Medical & Prescription Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Life and Accidental Death & Disability
  • Accident and Critical Illness Insurance
  • Employee Assistance Program
  • 401(k) Plan with Company Match
  • Pet Insurance
  • Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
  • Bonus eligible based on performance
  • West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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