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Express Claims Representative Jobs (NOW HIRING)

Next Insurance

Express Claims Advocate

Charleston, WV · On-site +1

$60K - $80K/yr

We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims ...

City of San Diego

Liability Claims Aide

San Diego, CA · On-site

$58K - $70K/yr

Liability Claims Representative I Liability Claims Representative II Liability Claims Aide ... Nothing in this job posting constitutes an express or implied contract for employment with the City ...

Aoins

Claims Specialist - Bodily Injury

Westborough, MA · On-site

$75K - $95K/yr

A minimum of two years of experience of any combination as a Branch Claims Representative 1, Branch ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

Aoins

Claims Specialist - Bodily Injury

Barre, VT

$75K - $95K/yr

A minimum of two years of experience of any combination as a Branch Claims Representative 1, Branch ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

Aoins

Claims Specialist - Bodily Injury

Auburn, ME

$75K - $95K/yr

A minimum of two years of experience of any combination as a Branch Claims Representative 1, Branch ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

Aoins

Claims Specialist - Bodily Injury

Bedford, NH

$75K - $95K/yr

A minimum of two years of experience of any combination as a Branch Claims Representative 1, Branch ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

Aoins

Desk Property Adjuster

Bedford, NH

Branch Claims Representative II handles first party personal property and commercial property ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

Aoins

Desk Property Adjuster

Westborough, MA

Branch Claims Representative II handles first party personal property and commercial property ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

Access Dubuque

Service Representative (Call Center)

Dubuque, IA · On-site

$14.50 - $18.75/hr

... Express Employment Professionals Claims Representative Cottingham & Butler/ SISCO Customer Service Representative Express Employment Professionals Service Supervisor Cottingham & Butler/ SISCO Client ...

New

Aoins

Desk Property Adjuster

Auburn, ME · On-site

Branch Claims Representative II handles first party personal property and commercial property ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

Aoins

Desk Property Adjuster

Barre, VT

Branch Claims Representative II handles first party personal property and commercial property ... Ability to assemble information, develop opinions, and clearly express decisions using sound ...

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All JobsExpress Claims Representative Jobs

Express Claims Representative information

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$11

$24

$42

How much do express claims representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for express claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Express Claims Representative, and why are they important?

To thrive as an Express Claims Representative, you need a strong understanding of insurance policies, claims processing, and customer service, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes industry certifications like AIC (Associate in Claims) is typical. Excellent communication, problem-solving, and attention to detail are crucial soft skills for effectively handling customer inquiries and resolving claims efficiently. These skills and qualifications are important to ensure claims are processed accurately, customers receive timely support, and the company's reputation is upheld.

What is the difference between Express Claims Representative vs Claims Adjuster?

AspectExpress Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focus, fast-pacedField or office, investigation and evaluation of claims
Industry UsageInsurance companies, claims processing centersInsurance companies, third-party administrators
Common Search IntentQuick claims processing, customer service rolesClaims investigation, settlement evaluation

Both roles are integral to the insurance claims process, with Express Claims Representatives focusing on rapid customer service and claims intake, while Claims Adjusters handle detailed investigations and claim evaluations. The roles often overlap in credentials and work environment, but differ mainly in scope and responsibilities.

What are Express Claims Representatives?

Express Claims Representatives are professionals who handle and process straightforward or low-complexity insurance claims, often related to auto, property, or health insurance. Their main duties include reviewing claim details, verifying coverage, communicating with policyholders, and facilitating quick settlement or resolution of claims. They typically work with minimal supervision and are expected to provide excellent customer service while ensuring claims are processed efficiently and accurately. Express Claims Representatives play a crucial role in maintaining customer satisfaction by ensuring timely payment or resolution of claims.

What are some common challenges Express Claims Representatives face when handling high volumes of claims, and how can they effectively manage their workload?

Express Claims Representatives often deal with a high volume of straightforward claims, which requires strong organizational and time-management skills. Balancing speed with accuracy is a common challenge, as it's important to resolve claims efficiently while adhering to company guidelines and ensuring customer satisfaction. Utilizing digital claim management systems, prioritizing tasks, and maintaining clear communication with policyholders and team members can help manage workload effectively. Continuous learning about policy changes and internal processes also supports better performance in this fast-paced environment.
More about Express Claims Representative jobs
What job categories do people searching Express Claims Representative jobs look for? The top searched job categories for Express Claims Representative jobs are:
Express Claims Representative jobs near you
Infographic showing various Express Claims Representative job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Express Claims Advocate

Express Claims Advocate

Next Insurance

Charleston, WV • On-site, Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Location: Remote

NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you'll find NEXT.

Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in.

We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims professionals and will investigate and resolve general liability claims within your authority to provide the best possible claim outcome and employ best efforts to ensure that the customers' interests are protected while adhering to our claims philosophy and policies.

What You'll Do:

  • Manage, investigate, and resolve commercial general liability property damage claims to include evaluating coverage, liability, damages, and settle claims within prescribed authority levels. Recommend ultimate resolution on assigned cases in excess of their authority to local claims management
  • Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage
  • Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action Respond to various written and telephone inquiries including status reports
  • Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and meet set goals of performance
  • Strong customer service skills as demonstrated in listening and the ability to show empathy
  • Effectively manage a high volume of claims with various complexity while meeting our quality and performance goals

What We Need:

  • At least 2+ years of claims handling experience including coverage and liability or relevant experience
  • Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills
  • Mac literate, including Google and Microsoft
  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree
  • Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

Unstoppable Qualities:

  • Experience with Commercial General Liability claims
  • Enthusiastic with an emphasis to work as a team in a remote environment
  • Self starter, reliable, flexibility toward change, and thrives in ambiguity
  • Adaptability in a fast paced high volume environment with strict deadlines and aggressive goals

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US annual base salary range for this full-time position:
$60,000—$80,000 USD

Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.