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Express Claims Representative Jobs (NOW HIRING)

Access Dubuque

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

... Center) Express Employment Professionals Claims Representative Cottingham & Butler/ SISCO Customer Service Representative Express Employment Professionals Service Supervisor Cottingham & Butler ...

Access Dubuque

Customer Solutions Representative

Dubuque, IA · On-site

$15.50 - $20/hr

... Express Employment Professionals Claims Representative Cottingham & Butler/ SISCO Customer Service Representative Express Employment Professionals Client Service Representative (CSR) Kunkel ...

American Express

Insurance Claims Adjuster

Phoenix, AZ · On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and ... The below represents the expected salary range for this job requisition. Ultimately, in determining ...

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL · On-site

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL · On-site

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

Seaboard Marine

Claims Adjuster I (Bilingual)

Miami, FL

$63K - $81K/yr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Ability to express ideas clearly and concisely, verbally and in writing. * Ability to analyze ...

Advocate

Claims Assistant

Orlando, FL · Remote

$17.50 - $22.25/hr

We are seeking a Claims Assistant to play a key role in ensuring smooth case management and ... representative forms and provided access to Electronic Records Express (ERE). * Manage a high ...

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Express Claims Representative information

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$11

$24

$42

How much do express claims representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for express claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Express Claims Representative, and why are they important?

To thrive as an Express Claims Representative, you need a strong understanding of insurance policies, claims processing, and customer service, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes industry certifications like AIC (Associate in Claims) is typical. Excellent communication, problem-solving, and attention to detail are crucial soft skills for effectively handling customer inquiries and resolving claims efficiently. These skills and qualifications are important to ensure claims are processed accurately, customers receive timely support, and the company's reputation is upheld.

What is the difference between Express Claims Representative vs Claims Adjuster?

AspectExpress Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focus, fast-pacedField or office, investigation and evaluation of claims
Industry UsageInsurance companies, claims processing centersInsurance companies, third-party administrators
Common Search IntentQuick claims processing, customer service rolesClaims investigation, settlement evaluation

Both roles are integral to the insurance claims process, with Express Claims Representatives focusing on rapid customer service and claims intake, while Claims Adjusters handle detailed investigations and claim evaluations. The roles often overlap in credentials and work environment, but differ mainly in scope and responsibilities.

What are Express Claims Representatives?

Express Claims Representatives are professionals who handle and process straightforward or low-complexity insurance claims, often related to auto, property, or health insurance. Their main duties include reviewing claim details, verifying coverage, communicating with policyholders, and facilitating quick settlement or resolution of claims. They typically work with minimal supervision and are expected to provide excellent customer service while ensuring claims are processed efficiently and accurately. Express Claims Representatives play a crucial role in maintaining customer satisfaction by ensuring timely payment or resolution of claims.

What are some common challenges Express Claims Representatives face when handling high volumes of claims, and how can they effectively manage their workload?

Express Claims Representatives often deal with a high volume of straightforward claims, which requires strong organizational and time-management skills. Balancing speed with accuracy is a common challenge, as it's important to resolve claims efficiently while adhering to company guidelines and ensuring customer satisfaction. Utilizing digital claim management systems, prioritizing tasks, and maintaining clear communication with policyholders and team members can help manage workload effectively. Continuous learning about policy changes and internal processes also supports better performance in this fast-paced environment.
More about Express Claims Representative jobs
What job categories do people searching Express Claims Representative jobs look for? The top searched job categories for Express Claims Representative jobs are:
Express Claims Representative jobs near you
Infographic showing various Express Claims Representative job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Claim Examiner

Claim Examiner

Western & Southern Financial Group

Cincinnati, OH • On-site

Full-time

Life

Posted 20 days ago

Western & Southern Financial Group rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

41st of 277 rated insurance

Job description

Overview
Examines, investigates and evaluates information from policyholders, attorneys, physicians, hospital personnel, police departments, employers, State Medicaid personnel, funeral homes, Probate courts and other professionals needed to determine the disposition of life, annuity, health and disability claims within authority limits. Benefit and coverage decisions made are susceptible to litigation and/or significant monetary damages. In addition to claim handling, handles second-level support calls from the Client Relationship Center (CRC) and direct customer support to clients and financial representatives (i.e. outbound calls to settle express claims). Provides prompt and courteous customer service to external and internal customers and provides job-specific training for new hires in addition to training on specialized processes.
Responsibilities
What you will do:
  • Independently reviews and evaluates claims submitted on the company's life, annuity, health and disability products.
  • Determines the company's liability using knowledge of policy provisions, medical terminology, disability duration, state regulations and tax requirements.
  • Assures claim processing and payment procedures for death, cancer, ordinary/industrial accident and health and total and permanent disability claims according to company procedures and meets the appropriate state regulations.
  • Determines proper payees, calculates benefits and releases payments up tp $100,000 on life insurance claims, $300,000 on annuity claims and $10,000 on critical illness claims. Conducts and controls investigations on contestable, accident, foreign and homicide claims up to $10,000.
  • Handles client support calls, providing prompt and courteous service to internal clients, external clients and financial representatives.
  • Exercises independent judgment in defining the nature and scope of the investigation.
  • Selects outside investigation firms when appropriate and manages the costs associated with each investigation.
  • Works directly with our Law Department to draft legal releases, affidavits, authorizations and agreements to settle a claim.
  • Maintains compliance with applicable federal and state laws (e.g., HIPAA) related to privacy, security, confidentiality, and protection of personal information, including, but not limited to, personal health information, financial information, and personally identifiable information.
  • Maintains comprehensive knowledge of state regulations and tax requirements that pertain to fixed annuity and life insurance claim processing.
  • Responsible for completing project work as assigned by management.
  • Projects include but are not limited to completing various monthly, quarterly and yearly reports.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • High School Diploma High school diploma, some college work preferred. - Preferred
  • Demonstrated knowledge of claims administration including payment options, contract provisions and tax ramifications. - Preferred
  • Must provide examples from work experience of maintaining a high degree of accuracy and excellent organizational skills associated with high volumes of work and/or multiple duties. -
  • Demonstrated experience working effectively within a team. -
  • Demonstrated excellent verbal and written communication skills with the ability to successfully interpret and communicate business needs to internal or external customers in a clear, focused and concise manner. -
  • Demonstrated experience acquiring and assimilating new knowledge and skills. -
  • Demonstrated experience identifying and resolving problems where independent decision-making and initiative were demonstrated. -
  • Must provide examples of working under multiple deadlines and minimal supervision. -
  • Demonstrated experience and proven strong analytical skills in identifying and quantifying problems arising from customer, policy/procedural changes, etc., and providing effective recommendations to resolve. -
  • Working knowledge of word processing, spreadsheet and Microsoft Office applications. -
  • LOMA 280 and 290, and 50% completion of ALHC designation (ICA) preferred and/or commensurate experience as outlined in the selection criteria section. Upon Hire - Preferred

Work Setting/Position Demands:
  • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.

Travel Requirements:
  • None

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