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Claims Service Representative Jobs in Virginia (NOW HIRING)

Brookfield

Chief Claims Officer, Argo Group

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Works collaboratively with representatives of the corporate actuarial team. * Strategically manages teams led by People Managers to provide customers and partners with strong claims service and ...

Gaines & Critzer

Be Seen First

Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting ... Process claims accurately and timely using insurance software * Manage and update insurance policy ...

New

Gaines & Critzer

Be Seen First

Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting ... Process claims accurately and timely using insurance software * Manage and update insurance policy ...

New

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All JobsClaims Service Representative JobsClaims Service Representative Jobs in Virginia

Claims Service Representative information

See Virginia salary details

$11

$19

$29

How much do claims service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for claims service representative in Virginia is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations, but it is generally considered manageable with proper training and experience.

What are popular job titles related to Claims Service Representative jobs in Virginia?

For Claims Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Claims Service Representative jobs in Virginia look for?

The top searched job categories for Claims Service Representative jobs in Virginia are:

Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,933 per year, or $19.7 per hour.

Office Claims Representative - Auto Claims

Virginia Farm Bureau

Henrico, VA • Hybrid

$45K - $58K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Virginia Farm Bureau rating

9.4

Company rating: 9.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

14th of 307 rated insurance

Job description

POSITION TITLE: Office Claims Representative

STATUS: Exempt

COMPENSATION RANGE: $45,000-58,000 Annually

LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.

REPORTS TO: Office Claims Representative Supervisor

As a part of our friendly and collaborative claims team, the Auto Office Claims Representative works with our members to support their claims evaluation and provide settlement support. Members of this diverse team share their knowledge and work together to serve out client communities and policy holders.

If you like helping solve problems, collaborating with teammates and business partners, and working on a team, here is a little more about the role:

Position: Full Time, Salaried opportunity with benefits Plan

Location: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.

Schedule: Monday - Friday 8 am-4:30 pm, schedule supports a 37.5 hr work week

Hybrid schedule is offered, in office 3 days a week, work from home 2 days a week, after training and probationary period is completed.

POSITION SUMMARY

The "OCR" handles physical damage claims and provides efficient settlements in accordance with company procedures.

PRIMARY DUTIES

  • Review, evaluate and adjust claims for payment by following procedures (verifying coverage’s, estimates, bills and other data).
  • Maintain timely contact with insureds and claimants.
  • Evaluate and direct field claims to appropriate claims representative when required.
  • Develop professional relationships with car rental, auto body shops and contractors.
  • Diary and reserve open claims, set up new claims and process incoming mail daily.
  • Make rental car reservations, extensions and payments in accordance with company procedures.
  • Schedule appointments for drive-in claims service.
  • Evaluate and make total loss settlements
  • Process salvage on total loss vehicles
  • Write estimates on damaged vehicles, as required

ADDITIONAL DUTIES

  • Answer inquiries from agents and insureds on coverages and procedures.
  • Maintain logs and other records as required.
  • Maintain knowledge of company procedures and the Unfair claims Practices Act.
  • All other duties as assigned by the supervisor to include collaborating on programs and projects with team members

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

  • High school diploma or equivalent
  • Minimum 1-3 years of property and casualty claims experience

MINIMUM SKILL QUALIFICATIONS

  • Proven customer focus and ability to engage with customers and vendors
  • Excellent oral and written communication skills
  • Strong MS Office skills (Word, Excel)
  • Proven ability to work well both independently and in a team environment
  • Strong organizational skills
  • Proven ability to be flexible and handle multiple tasks
  • AIC, INS, or I-Car Platinum experience a plus, but not required

BENEFITS OVERVIEW

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

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