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Claims Service Representative Jobs in Virginia (NOW HIRING)

CorVel

Customer Service Representative I

Richmond, VA · On-site

$13.94 - $21.48/hr

Customer Service Representative The Customer Service Representative is responsible for addressing ... This role will primarily focus on supporting the area of liability claims but does not perform the ...

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Infinia Search Inc

Be Seen First

Associate Adjuster - Auto

Richmond, VA · On-site

$24/hr

Confirms claim resolution and amount of payment. ● Ability to handle Claims Service Rep. activities as needed including handling calls from phone queue to provide claim assistance and identify ...

Berkley

Claims Representative

Glen Allen, VA · Remote

$65K - $75K/yr

Amazingly Easy." Responsibilities As a Claims Representative, you will be responsible for the ... Issue timely payments to injured workers, medical providers and service vendors * Coordinate and ...

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All JobsClaims Service Representative JobsClaims Service Representative Jobs in Virginia

Claims Service Representative information

See Virginia salary details

$11

$19

$29

How much do claims service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for claims service representative in Virginia is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations, but it is generally considered manageable with proper training and experience.
What are popular job titles related to Claims Service Representative jobs in Virginia? For Claims Service Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Claims Service Representative jobs in Virginia look for? The top searched job categories for Claims Service Representative jobs in Virginia are:
Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $40,933 per year, or $19.7 per hour.

Claims Service Representative

Virginia Farm Bureau

Richmond, VA • On-site

$42K - $48K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Virginia Farm Bureau rating

9.4

Company rating: 9.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

15th of 301 rated insurance

Job description

POSITION TITLE: Claims Service Representative
STATUS: Exempt
COMPENSATION RANGE: $42,000 - $48,000 Annually
LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.
REPORTS TO: Claims Process and Support Manager
POSITION SUMMARY:
The "CSR" handles windshield claims, rental cars, dispatching of claims, maintaining drive in appointment schedules and processing salvage vehicles.
LOCATION
This position is based out of our beautiful West Creek Office location. West Creek (Goochland, VA - Richmond, VA)
Office Hours: Monday - Friday, 8:00am - 4:30pm
Hybrid schedule is offered, in office 3 days a week, work from home 2 days a week, after training and probationary period is completed.
PRIMARY DUTIES
  • Answer phone calls to enter new claims and answer customer questions.
  • Maintain the glass/ rental help desk.
  • Evaluate and determine claim assignments.
  • Ensure customers are receiving best possible customer service.
  • Verify and pay towing claims.
  • Set up car rentals with appropriate rental firms and pay rental invoices.
  • Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
  • Maintain salvage programs and record/process salvage titles.
  • Assist with mail in the unit.
  • Back-up other CSR's.

ADDITIONAL DUTIES
  • Provide management reports monthly.
  • All other duties as assigned by the supervisor.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
  • High school diploma or equivalent
  • Previous claims experience

MINIMUM SKILL QUALIFICATIONS
  • Previous experience with on-line and stand-alone computer systems
  • Proven customer service skills
  • Dependable
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Strong computer skills (Word and Excel)
  • High level of initiative/motivation
  • Excellent attention to detail and time management
  • Able to multi-task, prioritize and organize with limited supervision
  • Ability to build rapport quickly

PREFERRED QUALIFICATIONS
  • INS Insurance courses
  • AIC Insurance courses

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

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