Job Summary:
Brookfield is a dynamic company committed to the development of its people through challenging work assignments. The Technical Support Specialist will provide first-line deskside and remote support to Brookfield end users, ensuring a high-quality user experience and managing incidents and service requests efficiently.
Responsibilities:
โข Provide exceptional deskside and remote support to Brookfield end users.
โข Own IT support incidents and requests through to confirmed resolution.
โข Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
โข Deliver basic technical training and guidance to end users.
โข Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
โข Represent Brookfield Technology Services with professionalism in all interactions.
โข Collaborate across TS teams to resolve complex or escalated issues efficiently.
โข Participate in the testing and rollout of new desktop technologies and software.
โข Assist and provide backup support to other deskside team members as needed.
โข Support high-priority and complex technical issues, including escalations.
Qualifications:
Required:
โข 3+ years of relevant IT support experience
โข Bachelorโs degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
โข Proven ability to install, configure, and support both Windows and Mac environments
โข Strong customer service and relationship management skills
โข Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
โข Strong awareness and commitment to cybersecurity best practices
Preferred:
โข Experience in the financial services industry is preferred; front-office support is a plus
โข Server OS knowledge is an asset
Company:
We are a leading global investment firm that invests as long-term owners on behalf of institutions and individuals worldwide. Founded in 1899, the company is headquartered in Toronto, CAN, with a team of 1001-5000 employees. The company is currently Late Stage.