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Claims Representative Associate Jobs in Virginia

Auto-Owners Insurance

Auto Claims Representative

Forest, VA · On-site

$52K - $82K/yr

Our group of caring associates create financial security by helping individuals and businesses make ... This job handles entry-level insurance claims under close supervision through the life-cycle of a ...

Chubb

ESIS Claims Associate, WC

Glen Allen, VA · On-site

$67K - $83K/yr

Claims Representative Are you ready to make a meaningful impact in the world of workers' compensation? Join ESIS, a leader in risk management and insurance services, where your skills and talents can ...

USAA

Associate Auto Adjuster

Chesapeake, VA · On-site +1

$49K - $51K/yr

Our Associate Auto Claims Representative role maybe a new career for you. There's a lot to learn, but the pathway is mapped out andUSAA is willing to invest in you! Our comprehensive, fully paid 9 ...

USAA

Associate Auto Adjuster

Chesapeake, VA · On-site +1

$49K - $51K/yr

Our Associate Auto Claims Representative role maybe a new career for you. There's a lot to learn, but the pathway is mapped out andUSAA is willing to invest in you! Our comprehensive, fully paid 9 ...

ProSight Talent, LLC

Service Representative

Manassas, VA · On-site

Support customers throughout the claims process by answering questions and coordinating with claims ... Associate's or Bachelor's degree preferred. Preferred Qualifications * Active Property & Casualty ...

thg

Auto PD - Adjuster Service Claims

Richmond, VA · Hybrid

$49K - $63K/yr

May represent the company in mediations, arbitrations, and trials. * Participate in problem-solving ... Associate degree required; bachelor's degree preferred or combination of education and experience.

thg

Auto PD - Adjuster Service Claims

Richmond, VA · Hybrid

$49K - $63K/yr

May represent the company in mediations, arbitrations, and trials. * Participate in problem-solving ... Associate degree required; bachelor's degree preferred or combination of education and experience.

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All JobsClaims Representative Associate JobsClaims Representative Associate Jobs in Virginia

Claims Representative Associate information

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How much do claims representative associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for claims representative associate in Virginia is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What do claims associates do?

Claims associates review and process insurance claims by evaluating documentation, determining coverage, and calculating payouts. They communicate with claimants, adjustors, and healthcare providers, often using claims management software, to ensure accurate and timely resolution of claims.

How much do claims associates make in the US?

Claims representative associates in the US typically earn an average annual salary of around $45,000 to $55,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced claims reps with specialized skills can earn higher wages and bonuses.

What are some common challenges Claims Representative Associates face when handling claims?

Claims Representative Associates often encounter challenges such as managing high caseloads, navigating complex policy details, and addressing discrepancies in documentation. Balancing efficiency with attention to detail is crucial, as errors can impact claim outcomes and customer satisfaction. Additionally, collaborating with policyholders, providers, and internal teams to resolve issues and provide clear communication requires strong interpersonal skills and resilience, especially when dealing with sensitive or disputed claims.

What are the key skills and qualifications needed to thrive as a Claims Representative Associate, and why are they important?

To thrive as a Claims Representative Associate, you need strong analytical skills, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or relevant work experience. Familiarity with claims management software, customer relationship management (CRM) systems, and basic office tools is essential. Excellent communication, problem-solving, and customer service skills help you effectively handle inquiries and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and efficient operations within the insurance industry.

What is a claims representative associate?

A claims representative associate is an entry-level or support role within an insurance company responsible for assisting with the processing and investigation of insurance claims. They typically review claim details, communicate with claimants and providers, and use claims management software to ensure accurate and timely resolution of claims. Strong communication skills and attention to detail are important for this position.

What is the difference between Claims Representative Associate vs Claims Adjuster?

AspectClaims Representative AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, administrative tasksField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search & ComparisonClaims Representative Associate vs Claims Adjuster

The Claims Representative Associate typically handles customer inquiries, processes claims, and provides administrative support within insurance companies. In contrast, Claims Adjusters investigate claims, inspect damages, and determine claim validity. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more technical responsibilities and fieldwork. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

How to get a job as a claims adjuster with no experience?

To become a claims representative associate with no experience, focus on developing strong communication, customer service, and problem-solving skills. Entry-level positions often require a high school diploma or equivalent, and obtaining relevant certifications such as the Property and Casualty (P&C) license can improve your chances; some employers offer on-the-job training for new hires.
What are the most commonly searched types of Claims Representative jobs in Virginia? The most popular types of Claims Representative jobs in Virginia are:
What are popular job titles related to Claims Representative Associate jobs in Virginia? For Claims Representative Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Claims Representative Associate jobs in Virginia look for? The top searched job categories for Claims Representative Associate jobs in Virginia are:
Claims Representative Associate jobs near you
Claims - Field Claims Representative

Claims - Field Claims Representative

Cincinnati Financial Corporation

Charlottesville, VA • On-site

$62K - $90K/yr

Other

Retirement, PTO

Posted 5 days ago

New

Cincinnati Insurance Company rating

8.9

Company rating: 8.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

44th of 281 rated insurance

Job description

Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us  
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Charlottesville, Virginia. The candidate is required to reside within the territory.

This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.

Be ready to:

  • complete thorough claim investigations
  • interview insureds, claimants, and witnesses
  • consult police and hospital records
  • evaluate claim facts and policy coverage
  • inspect property and auto damages and write repair estimates
  • prepare reports of findings and secure settlements with insureds and claimants
  • use claims-handling software, company car and mobile applications to adjust loss in a paperless environment
  • provide superior and professional customer service
  • once eligible, become a certified and active Arbitration Panelist

To be an Entry Level Claims Representative:

The pay range for this position is $57,000 - $76,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be equipped with:

  • be available and communicative during your regular business hours
  • a desire to learn about the insurance industry and provide a great customer experience
  • the ability to work unsupervised
  • excellent verbal and written communication skills
  • strong interpersonal skills
  • excellent problem-solving, negotiation, organizational and prioritization skills
  • preparedness to follow-up with others in a timely manner
  • a valid driver's license

Bring education or experience from:

  • a bachelor's degree
  • AINS, AIC, or CPCU designations preferred

Benefits in addition to compensation include:

  • company car
  • company stock options, including Restricted Share Units and Incentive based stock options
  • paid time off (PTO)
  • 401K with 6% company match

To be an Experienced Claims Representative:

The pay range for this position is $62,000 - $90,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be equipped with:

  • be available and communicative during your regular business hours
  • multi-line claims experience preferred
  • ability to completely assess auto, property, and bodily injury type damages
  • capacity to work unsupervised
  • excellent verbal and written communication skills
  • strong interpersonal skills
  • excellent problem-solving, negotiation, organizational, and prioritization skills
  • preparedness to follow-up with others in a timely manner
  • a valid driver's license

Bring education or experience from:

  • one or more years of claims handling experience
  • AINS, AIC, or CPCU designations preferred
  • bachelor's degree or equivalent experience required

Benefits in addition to compensation include:

  • company car
  • company stock options, including Restricted Share Units and Incentive based stock options
  • paid time off (PTO)
  • 401K with 6% company match

Enhance your talents  

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.  

Enjoy benefits and amenities  

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.  

Embrace a diverse team  

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights. 

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