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Claims Representative Associate Jobs (NOW HIRING)

Brown & Brown

Senior Claims Representative

Carmel, IN · On-site

Senior Claims Representative Built on meritocracy, our unique company culture rewards self-starters ... Associate's or Bachelor's degree in business, financial related discipline, or Human Resources ...

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How much do claims representative associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for claims representative associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims representative associate?

To thrive as a Claims Representative Associate, you need strong analytical skills, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or relevant work experience. Familiarity with claims management software, customer relationship management (CRM) systems, and basic office tools is essential. Excellent communication, problem-solving, and customer service skills help you effectively handle inquiries and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and efficient operations within the insurance industry.

What are some common challenges claims representative associates face when handling claims?

Claims Representative Associates often encounter challenges such as managing high caseloads, navigating complex policy details, and addressing discrepancies in documentation. Balancing efficiency with attention to detail is crucial, as errors can impact claim outcomes and customer satisfaction. Additionally, collaborating with policyholders, providers, and internal teams to resolve issues and provide clear communication requires strong interpersonal skills and resilience, especially when dealing with sensitive or disputed claims.

What is the difference between Claims Representative Associate vs Claims Adjuster?

AspectClaims Representative AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, administrative tasksField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search & ComparisonClaims Representative Associate vs Claims Adjuster

The Claims Representative Associate typically handles customer inquiries, processes claims, and provides administrative support within insurance companies. In contrast, Claims Adjusters investigate claims, inspect damages, and determine claim validity. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more technical responsibilities and fieldwork. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

How much do claims representative associates make in the US?

Claims representative associates in the US typically earn an average annual salary of around $45,000 to $55,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced claims reps with specialized skills can earn higher wages and bonuses.

What do claims representative associates do?

Claims representative associates evaluate insurance claims by reviewing reports, documentation, and policy details to determine coverage and liability. They communicate with claimants, investigate claims, and process payments or denials, often using claims management software. Strong attention to detail and knowledge of insurance policies are essential for this role.
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Claims Representative Associate jobs near you
Infographic showing various Claims Representative Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,653 per year, or $21 per hour.

Subro Claims Representative Associate

Rolling Meadows, IL • Remote

Gallagher
Insurance Services • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

213th of 313 rated insurance

Good employer

Recommended by parents

Respectful managers

Learn more about Gallagherexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview
  • Claims Type: First-Party Property Claims (under $10,000) and Subrogation
  • Jurisdictions: United States
  • Licenses: Required
  • Location: Remote

How you'll make an impact

As a Property Claims & Subrogation Representative, you will play an important role in delivering exceptional claims service while supporting efficient claim resolution and recovery efforts.

  • Manage a caseload of first-party property claims with exposure generally under $10,000.
  • Review claim documentation and supporting information to determine appropriate claim handling and resolution.
  • Coordinate with policyholders, clients, carriers, vendors, and other parties throughout the claims process.
  • Identify and pursue subrogation opportunities to maximize recovery potential.
  • Provide timely, professional, and empathetic customer service while assisting claimants through the claims process.
  • Maintain accurate claim documentation and ensure all file activity is recorded in a timely manner.
  • Handle claims in accordance with client guidelines, company policies, and applicable regulatory requirements.
  • Collaborate with internal teams and stakeholders to support positive claim outcomes and customer satisfaction.

About You

Ideal candidates for this position will have:

  • Claims Background: Experience in property claims, claims administration, customer service, insurance operations, subrogation, or related insurance functions.
  • Jurisdictional Experience: United States
  • Licensing: Required

As a key member of our Claims team, you will:

  • Investigate, review, and resolve routine first-party property claims while ensuring quality service and timely resolution.
  • Support subrogation activities by gathering documentation, communicating with responsible parties and carriers, and assisting with recovery efforts.
  • Build strong relationships with clients and internal stakeholders to ensure a positive claims experience.
  • Prioritize workload effectively while managing multiple claims and tasks simultaneously.
  • Apply critical thinking and problem-solving skills to support claim decisions and customer outcomes.

Required Qualifications

  • High School Diploma or equivalent.
  • 2+ years of experience in claims, insurance, customer service, administrative support, or a related field.
  • Strong communication, organization, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office and related business systems.
  • Ability to learn and apply claims handling procedures, client requirements, and industry best practices.

Preferred Qualifications

  • Associate's or Bachelor's degree.
  • Experience handling property claims and/or subrogation claims.
  • Experience working in the insurance, claims, risk management, or customer service industry.
  • Claims-related licensing or industry certifications.

#LI-DR1
#LI-Remote
#liability

#remote


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Ideal candidates for this position will have:

  • Claims Background: Experience in property claims, claims administration, customer service, insurance operations, subrogation, or related insurance functions.
  • Jurisdictional Experience: United States
  • Licensing: Required

As a key member of our Claims team, you will:

  • Investigate, review, and resolve routine first-party property claims while ensuring quality service and timely resolution.
  • Support subrogation activities by gathering documentation, communicating with responsible parties and carriers, and assisting with recovery efforts.
  • Build strong relationships with clients and internal stakeholders to ensure a positive claims experience.
  • Prioritize workload effectively while managing multiple claims and tasks simultaneously.
  • Apply critical thinking and problem-solving skills to support claim decisions and customer outcomes.

Required Qualifications

  • High School Diploma or equivalent.
  • 2+ years of experience in claims, insurance, customer service, administrative support, or a related field.
  • Strong communication, organization, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office and related business systems.
  • Ability to learn and apply claims handling procedures, client requirements, and industry best practices.

Preferred Qualifications

  • Associate's or Bachelor's degree.
  • Experience handling property claims and/or subrogation claims.
  • Experience working in the insurance, claims, risk management, or customer service industry.
  • Claims-related licensing or industry certifications.

#LI-DR1
#LI-Remote
#liability

#remote

Education:UNAVAILABLEEmployment Type: FULL_TIME

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