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Claims Representative Trainee Jobs (NOW HIRING)

Auto-Owners Insurance

Claims Representative

Mesa, AZ · On-site

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life ...

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Claims Representative Trainee information

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How much do claims representative trainee jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for claims representative trainee in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What is a Claims Representative Trainee?

A Claims Representative Trainee is an entry-level professional who learns how to investigate, evaluate, and process insurance claims under supervision. They assist experienced claims representatives in handling claims related to property, auto, or other types of insurance. Trainees receive on-the-job training to understand company procedures, policy coverage, and customer service best practices. Over time, they develop the skills needed to independently manage their own caseloads and make decisions about claim settlements.

What is the difference between Claims Representative Trainee vs Claims Adjuster?

AspectClaims Representative TraineeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; often requires licensing or certification
Work EnvironmentTraining environment, supervised, office or remoteField and office, investigating claims
Employer & Industry UsageInsurance companies, training rolesInsurance companies, claims handling

The Claims Representative Trainee is an entry-level position focused on training and learning claims processes, while a Claims Adjuster handles claims independently after training. The trainee role prepares individuals for the adjuster position, which requires more experience and often licensing.

What are the key skills and qualifications needed to thrive as a Claims Representative Trainee, and why are they important?

To thrive as a Claims Representative Trainee, you need strong analytical skills, attention to detail, and a high school diploma or bachelor’s degree, depending on employer requirements. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are often beneficial. Outstanding customer service abilities, effective communication, and problem-solving skills help you excel in client interactions and negotiations. These skills and qualifications are vital for efficiently evaluating claims, ensuring customer satisfaction, and minimizing errors or losses for the organization.

What are some common challenges faced by Claims Representative Trainees, and how can they effectively overcome them?

Claims Representative Trainees often encounter challenges such as learning complex insurance policies, managing high caseloads, and dealing with customers who may be upset or distressed. To overcome these, it's important to develop strong organizational skills, seek guidance from experienced team members, and actively participate in training sessions. Building good communication skills and maintaining empathy with claimants can also help trainees navigate difficult conversations and foster positive outcomes. Support from supervisors and collaborative teamwork can make the transition into the role smoother and set the stage for long-term success.
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What are the most commonly searched types of Claims Representative jobs? The most popular types of Claims Representative jobs are:
What states have the most Claims Representative Trainee jobs? States with the most job openings for Claims Representative Trainee jobs include:
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Claims Representative Trainee jobs near you
Infographic showing various Claims Representative Trainee job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 6% Part Time, and 10% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Claims Representative Trainee - Accident & Sickness

Glatfelter Insurance Group.

York, PA • On-site

Full-time

Posted 29 days ago

Job description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Claims Representative Trainee – Accident & Sickness for our Glatfelter Claims Management team. This customer facing claims adjuster position's primary responsibilities include the direct handling and payment of insurance claims within the handler's designated line of business, technical specialty, and financial authority with appropriate supervisory support.

Upon hire, the associate will complete a training curriculum and/or train with the claims team during which all required licenses will be obtained, and technical claim handling training will be successfully completed.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

  • Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, confidentiality, and designated financial authority.
  • Upholding the highest standards of customer satisfaction and service to insureds, brokers, regional directors, and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets.
  • Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, routine written correspondence, and issuance of formal denial, disclaimer, and reservation of rights letters.
  • Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors.
  • Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, demonstrate proper reserving practices, and provide an appropriate basis for all claims handling decisions.
  • All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business.
  • All other duties as assigned.

Upon employment the associate is required to:

  • Develop a working knowledge and understanding of GCM (Glatfelter Claims Management) processes and procedures as well as GIG (Glatfelter Insurance Group) culture, products, and services within an appropriate period of time.
  • Develop functional proficiency in the use of GIG/GCM computer systems and applications.
  • Complete required training as assigned to enhance knowledge, expand technical understanding, and develop skills.
  • Obtain all required adjuster licenses in an aggressive period.
  • Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately.

What We’re Looking For

  • Secondary school diploma or equivalent, college degree preferred.
  • Transferable work experience will be considered.
  • Medical Terminology and ICD10/medical billing a plus.

Technical Qualifications:

  • Effective verbal and written communication skills.
  • Efficient time management skills, organization, and ability to prioritize daily tasks.
  • Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology.
  • Quality focus and attention to detail.
  • Ability to perform calculations, prepare reports, and maintain files.
  • Effective interpersonal skills and ability to work as part of a team.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 6