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How much do claims representative trainee jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for claims representative trainee in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What is a Claims Representative Trainee?

A Claims Representative Trainee is an entry-level professional who learns how to investigate, evaluate, and process insurance claims under supervision. They assist experienced claims representatives in handling claims related to property, auto, or other types of insurance. Trainees receive on-the-job training to understand company procedures, policy coverage, and customer service best practices. Over time, they develop the skills needed to independently manage their own caseloads and make decisions about claim settlements.

What is the difference between Claims Representative Trainee vs Claims Adjuster?

AspectClaims Representative TraineeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; often requires licensing or certification
Work EnvironmentTraining environment, supervised, office or remoteField and office, investigating claims
Employer & Industry UsageInsurance companies, training rolesInsurance companies, claims handling

The Claims Representative Trainee is an entry-level position focused on training and learning claims processes, while a Claims Adjuster handles claims independently after training. The trainee role prepares individuals for the adjuster position, which requires more experience and often licensing.

What are the key skills and qualifications needed to thrive as a Claims Representative Trainee, and why are they important?

To thrive as a Claims Representative Trainee, you need strong analytical skills, attention to detail, and a high school diploma or bachelor’s degree, depending on employer requirements. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are often beneficial. Outstanding customer service abilities, effective communication, and problem-solving skills help you excel in client interactions and negotiations. These skills and qualifications are vital for efficiently evaluating claims, ensuring customer satisfaction, and minimizing errors or losses for the organization.

What are some common challenges faced by Claims Representative Trainees, and how can they effectively overcome them?

Claims Representative Trainees often encounter challenges such as learning complex insurance policies, managing high caseloads, and dealing with customers who may be upset or distressed. To overcome these, it's important to develop strong organizational skills, seek guidance from experienced team members, and actively participate in training sessions. Building good communication skills and maintaining empathy with claimants can also help trainees navigate difficult conversations and foster positive outcomes. Support from supervisors and collaborative teamwork can make the transition into the role smoother and set the stage for long-term success.
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Claims Representative Trainee jobs near you
Infographic showing various Claims Representative Trainee job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 24% Full Time, 67% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Property Claims Trainee/Claims Representative-Financial Institution Services Division

Great American Insurance Group

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

52nd of 260 rated insurance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Great American Financial Institution Services specializes in providing risk management programs for mortgage lenders, investment property owners, vehicle lenders, lessors, and auto dealers throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, investors, auto dealers and leasing and rental concerns.
This division insures all forms of collateral securing mortgages and loans. This includes but is not limited to residential and commercial real property, commercial vehicles, commercial contents and equipment, motorcycles, recreational vehicles, and watercraft.
https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/financial-institution-services
We are looking for a Claims Trainee / Claims Representative to join our team! Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday-Thursday, with the fourth day determined by business needs.
Essential Job Functions and Responsibilities
  • Manages an inventory of claims.
  • Conducts claim investigations to confirm coverage and to determine coverage, liability and damages.
  • Determines and may negotiate appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
  • Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
  • May authorize payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
  • Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
  • Performs other duties as assigned.

Job Requirements
  • Education: Bachelor's Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
  • Experience: Experience in property and casualty claims handling is preferred but not required. Entry-level candidates with a foundational understanding of insurance principles are encouraged to apply.
  • Scope of Job/Qualifications: Works within specific limits and authority on assignments of moderate technical complexity and coordination. Demonstrates functional analytical, negotiation, and problem-solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Develops and maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Strong interpersonal and communication skills with the ability to build relationships and handle negotiations. Proven ability to handle confidential information with discretion.

Business Unit:
Financial Institution Services
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.

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