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Senior Claims Representative Jobs (NOW HIRING)

Liberty Mutual

Senior Claims Representative

$84K/yr

As a Commercial Insurance Claims Representative , you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal ...

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How much do senior claims representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for senior claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Claims Representative, and why are they important?

To thrive as a Senior Claims Representative, you need in-depth knowledge of insurance policies, claims adjudication, and investigative techniques, usually backed by relevant experience or a related degree. Familiarity with claims management systems, regulatory compliance tools, and sometimes industry certifications like AIC or CPCU is typically expected. Excellent negotiation, analytical thinking, and customer service skills help build trust and resolve complex claims efficiently. These abilities ensure accurate, fair, and timely claims processing, maintaining customer satisfaction and minimizing organizational risk.

What are some common challenges faced by Senior Claims Representatives, and how can they effectively manage complex claims?

Senior Claims Representatives often handle high-value or intricate claims that require thorough investigation, negotiation, and adherence to regulatory guidelines. Challenges can include managing multiple cases simultaneously, working with difficult claimants, and balancing the interests of clients, policyholders, and the company. Effective management involves strong organizational skills, continuous communication with stakeholders, and staying current with industry best practices. Collaboration with legal teams, adjusters, and underwriters is also crucial to ensure fair and timely resolutions.

What does a Senior Claims Representative do?

A Senior Claims Representative is responsible for handling complex insurance claims, investigating and evaluating them, and determining the extent of the insurance company’s liability. They review documentation, interview claimants and witnesses, and negotiate settlements in accordance with company and legal guidelines. In addition, they may mentor junior staff and ensure that claims are processed efficiently and in compliance with policies. Their role is critical in ensuring fair outcomes for both the insurer and the insured.

What is the difference between Senior Claims Representative vs Claims Adjuster?

AspectSenior Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; often some insurance certificationsHigh school diploma or equivalent; insurance licenses often required
Work EnvironmentOffice setting, claims departmentField or office-based, investigating claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party administrators
Common Search & ComparisonSenior Claims Representative vs Claims Adjuster

The main difference is that Senior Claims Representatives often handle more complex claims and may have additional responsibilities, while Claims Adjusters focus on investigating and settling claims, sometimes in the field. Both roles require similar credentials and work within insurance companies, but Senior Claims Representatives typically have more experience and authority in decision-making.

More about Senior Claims Representative jobs
What cities are hiring for Senior Claims Representative jobs? Cities with the most Senior Claims Representative job openings:
What are the most commonly searched types of Claims Representative jobs? The most popular types of Claims Representative jobs are:
What states have the most Senior Claims Representative jobs? States with the most job openings for Senior Claims Representative jobs include:
What job categories do people searching Senior Claims Representative jobs look for? The top searched job categories for Senior Claims Representative jobs are:
Senior Claims Representative jobs near you
Infographic showing various Senior Claims Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Senior Claims Representative

Senior Claims Representative

Brown & Brown Insurance

Carmel, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN!

The Senior Claims Representative manages high priority accounts and catastrophic claims.

How You Will Contribute:

  • Maintain a claim inventory as deemed appropriate by management

  • Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment

  • Make timely contact with members, injured workers, agents, providers, attorneys, etc.

  • Investigate claim with phone interviews/emails and obtain appropriate documentation

  • Evaluate exposure and adjust reserves as required

  • Conclude claim processing in accordance with company standards

  • Meet with members, agents, injured workers, attorneys, etc. as deemed necessary

  • Provide training and act as a mentor for members and other claims personnel

  • Travel to annual workers compensation conference and/or attend educational seminars

  • Other job-related projects or assignments as delegated

  • The Sr. Claims Representative will maintain and uphold a high standard for customer service.

Licenses and Certifications:

  • Insurance and/or Industry certification or designation

Skills & Experience to Be Successful:

  • Associate's or Bachelor's degree in business, financial related discipline,

  • or Human Resources (preferred)

  • Proficient with Microsoft, Windows, Excel, IVOS, etc.

  • Exceptional telephone demeanor

  • Ability to maintain a high level of confidentiality

  • 3 - 5 years' experience in similar position

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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