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Senior Claims Representative Jobs (NOW HIRING)

Gaig

Senior Claims Representative

Tulsa, OK · Hybrid

We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or ...

Gaig

Senior Claims Representative

Cincinnati, OH · Hybrid

We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or ...

Gaig

Senior Claims Representative

Cincinnati, OH · Hybrid

We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or ...

Gaig

Senior Claims Representative

Tulsa, OK · Hybrid

We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or ...

Liberty Mutual

Senior Claims Representative

$84K/yr

As a Commercial Insurance Claims Representative , you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal ...

Liberty Mutual

Senior Claims Representative

Plano, TX

$46K - $84K/yr

As a Commercial Insurance Claims Representative , you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal ...

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Senior Claims Representative information

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How much do senior claims representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What does a senior claims representative do?

A Senior Claims Representative is responsible for handling complex insurance claims, investigating and evaluating them, and determining the extent of the insurance company’s liability. They review documentation, interview claimants and witnesses, and negotiate settlements in accordance with company and legal guidelines. In addition, they may mentor junior staff and ensure that claims are processed efficiently and in compliance with policies. Their role is critical in ensuring fair outcomes for both the insurer and the insured.

What are the key skills and qualifications needed to thrive as a senior claims representative, and why are they important?

To thrive as a Senior Claims Representative, you need in-depth knowledge of insurance policies, claims adjudication, and investigative techniques, usually backed by relevant experience or a related degree. Familiarity with claims management systems, regulatory compliance tools, and sometimes industry certifications like AIC or CPCU is typically expected. Excellent negotiation, analytical thinking, and customer service skills help build trust and resolve complex claims efficiently. These abilities ensure accurate, fair, and timely claims processing, maintaining customer satisfaction and minimizing organizational risk.

What are some common challenges faced by senior claims representatives, and how can they effectively manage complex claims?

Senior Claims Representatives often handle high-value or intricate claims that require thorough investigation, negotiation, and adherence to regulatory guidelines. Challenges can include managing multiple cases simultaneously, working with difficult claimants, and balancing the interests of clients, policyholders, and the company. Effective management involves strong organizational skills, continuous communication with stakeholders, and staying current with industry best practices. Collaboration with legal teams, adjusters, and underwriters is also crucial to ensure fair and timely resolutions.

What is the difference between Senior Claims Representative vs Claims Adjuster?

AspectSenior Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; often some insurance certificationsHigh school diploma or equivalent; insurance licenses often required
Work EnvironmentOffice setting, claims departmentField or office-based, investigating claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party administrators
Common Search & ComparisonSenior Claims Representative vs Claims Adjuster

The main difference is that Senior Claims Representatives often handle more complex claims and may have additional responsibilities, while Claims Adjusters focus on investigating and settling claims, sometimes in the field. Both roles require similar credentials and work within insurance companies, but Senior Claims Representatives typically have more experience and authority in decision-making.

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Senior Claims Representative jobs near you
Infographic showing various Senior Claims Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Senior Claims Representative

Mid-Continent Group

Tulsa, OK • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines "small company" culture with "big company" expertise. Here, your ideas will be heard, and you'll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of three days a week, with the potential to work two days remotely. Core in-office days are Tuesday, Wednesday, and Thursday, but will be determined by business needs.
We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa, Oklahoma, or Cincinnati, Ohio.
Essential Job Functions and Responsibilities
  • Manage a portfolio of commercial general liability, including small to medium-sized construction defect losses, and commercial auto claims throughout the United States.
  • Investigate claims to evaluate coverage, liability, damages, and claim exposure.
  • Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
  • Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
  • Analyze and negotiate settlements to achieve appropriate claim outcomes.
  • Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
  • Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
  • Authorize payments within delegated authority and ensure timely and accurate claim handling.
  • Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
  • Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
  • Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.

Job Requirements
  • Bachelor's degree in Business, Risk Management, Insurance, Finance, or a related field, or equivalent experience.
  • Generally, 5+ years of commercial casualty claims handling experience.
  • Experience handling commercial general liability and/or commercial auto claims.
  • Strong analytical, negotiation, communication, and organizational skills.
  • Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management.
  • Ability to travel as needed.

Preferred Experience
  • Experience handling claims arising from construction, energy, infrastructure, manufacturing, contracting, transportation, or other complex commercial casualty exposures.
  • Experience managing catastrophic injury, fatality, large-loss, or complex litigation matters.
  • Experience attending mediations, settlement conferences, depositions, and trials.
  • Experience developing and executing claim resolution strategies on complex casualty matters.
  • Professional designation such as CPCU, AIC, ARM, or progress toward designation preferred.

Company:
MCC Mid-Continent Casualty Company
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.

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