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Claims Representative Trainee Jobs in California

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Claims Representative Trainee information

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$11

$23

$41

How much do claims representative trainee jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for claims representative trainee in California is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $27.07 per hour, depending on experience, location, and employer.

What is a claims representative trainee?

A Claims Representative Trainee is an entry-level professional who learns how to investigate, evaluate, and process insurance claims under supervision. They assist experienced claims representatives in handling claims related to property, auto, or other types of insurance. Trainees receive on-the-job training to understand company procedures, policy coverage, and customer service best practices. Over time, they develop the skills needed to independently manage their own caseloads and make decisions about claim settlements.

What is the difference between Claims Representative Trainee vs Claims Adjuster?

AspectClaims Representative TraineeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; often requires licensing or certification
Work EnvironmentTraining environment, supervised, office or remoteField and office, investigating claims
Employer & Industry UsageInsurance companies, training rolesInsurance companies, claims handling

The Claims Representative Trainee is an entry-level position focused on training and learning claims processes, while a Claims Adjuster handles claims independently after training. The trainee role prepares individuals for the adjuster position, which requires more experience and often licensing.

What are the key skills and qualifications needed to thrive as a claims representative trainee?

To thrive as a Claims Representative Trainee, you need strong analytical skills, attention to detail, and a high school diploma or bachelor’s degree, depending on employer requirements. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are often beneficial. Outstanding customer service abilities, effective communication, and problem-solving skills help you excel in client interactions and negotiations. These skills and qualifications are vital for efficiently evaluating claims, ensuring customer satisfaction, and minimizing errors or losses for the organization.

What are some common challenges faced by claims representative trainees, and how can they effectively overcome them?

Claims Representative Trainees often encounter challenges such as learning complex insurance policies, managing high caseloads, and dealing with customers who may be upset or distressed. To overcome these, it's important to develop strong organizational skills, seek guidance from experienced team members, and actively participate in training sessions. Building good communication skills and maintaining empathy with claimants can also help trainees navigate difficult conversations and foster positive outcomes. Support from supervisors and collaborative teamwork can make the transition into the role smoother and set the stage for long-term success.
What are the most commonly searched types of Claims Representative jobs in California? The most popular types of Claims Representative jobs in California are:
What are popular job titles related to Claims Representative Trainee jobs in California? For Claims Representative Trainee jobs in California, the most frequently searched job titles are:
What job categories do people searching Claims Representative Trainee jobs in California look for? The top searched job categories for Claims Representative Trainee jobs in California are:
What cities in California are hiring for Claims Representative Trainee jobs? Cities in California with the most Claims Representative Trainee job openings:
Claims Representative Trainee jobs near you
Infographic showing various Claims Representative Trainee job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,523 per year, or $23.8 per hour.

Claims Representative (IAP) - Workers Compensation Training Program | Riverside, CA

York Risk Services

Riverside, CA • On-site

$27.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Claims Representative (IAP) - Workers Compensation Training Program | Riverside, CA

Are you looking for an impactful job that offers an opportunity to develop a professional career?

  • A stable and consistent work environment in an office setting.
  • A training program to learn how to investigate and resolve complex situations for employees and customers from some of the world's most reputable brands.
  • Career development and promotional growth opportunities through increasing responsibilities.
  • A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs including medical, dental, vision & 401k.

PRIMARY PURPOSE OF THE ROLE: To be oriented and trained as a new industry professional. This role begins with a comprehensive 4-week concept-based learning and professional training program, followed by a dedicated onboarding experience before entering the on-the-job phase. You will be assigned a mentor and manager that will support and guide you on your career journey and be equipped with the foundational skills needed for a successful career in claims adjusting. While in the program, you'll have the opportunity to grow and advance within the industry.

Next Class Date: 8/31/26

Location:Riverside, CA - Onsite

ARE YOU AN IDEAL CANDIDATE? We are seeking enthusiastic and service-oriented individuals for an entry-level trainee position who are:

  • Strong Communicators
  • Empathetic
  • Multi-Taskers
  • Accountable
  • Structured Thinkers
  • Ambitious
  • Agile Learners
  • Team Collaborators

ESSENTIAL RESPONSIBLITIES INCLUDE

  • Attendance and completion of designated claims professional training program.
  • Adjusting various levels of workers' compensation claims under close supervision, which includes:
    • Processing and responding to incoming mail, emails and other claim related documents according to status of the claim.
    • Communicating effectively with injured workers, insureds/employers, medical providers, attorneys and carrier representatives, primarily through telephonic, video conference and email.
    • Thoroughly investigating new and existing claims by gathering relevant information including medical records, employer reports, and witness statements. Investigating employer/employee relationships, policy verification, coverage and any potential for subrogation issues or fraud indicators.
    • Determining coverage, compensability and appropriate benefits in accordance with jurisdictional guidelines and carrier program requirements.
    • Documenting claims files and properly coding claim activity. Preparing detailed reports documenting findings and recommendations.
    • Administering claim benefits i.e., indemnity and medical benefits, through maintenance of calendared claim-related action items, ensuring state compliance.
    • Participating in virtual and/or in-person meetings, claim reviews and business functions as needed for educational training, claim discussions and various meetings.

QUALIFICATIONS

Education Requirement - High School Diploma or GED.

  • Bachelor's degree preferred and 2 years of customer service experience and/or combination of education and experience.

WORK ENVIRONMENT REQUIREMENTSINCLUDE

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:Computer keyboarding

Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $27.69/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. #claims #entrylevel

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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