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Claims Representative Associate Jobs in Calgary, AB

Accenture

Associate Manager, Digital Identity

Calgary, AB · On-site

CA$114K - CA$135K/yr

... claims transformations). * Manage identities and authentication services using Microsoft Entra ID ... It does not represent a maximum limit - in some cases, actual compensation may exceed the range ...

All JobsClaims Representative Associate JobsClaims Representative Associate Jobs in Calgary, AB

Claims Representative Associate information

What are the key skills and qualifications needed to thrive as a claims representative associate?

To thrive as a Claims Representative Associate, you need strong analytical skills, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or relevant work experience. Familiarity with claims management software, customer relationship management (CRM) systems, and basic office tools is essential. Excellent communication, problem-solving, and customer service skills help you effectively handle inquiries and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and efficient operations within the insurance industry.

What are some common challenges claims representative associates face when handling claims?

Claims Representative Associates often encounter challenges such as managing high caseloads, navigating complex policy details, and addressing discrepancies in documentation. Balancing efficiency with attention to detail is crucial, as errors can impact claim outcomes and customer satisfaction. Additionally, collaborating with policyholders, providers, and internal teams to resolve issues and provide clear communication requires strong interpersonal skills and resilience, especially when dealing with sensitive or disputed claims.

What is the difference between Claims Representative Associate vs Claims Adjuster?

AspectClaims Representative AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, administrative tasksField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search & ComparisonClaims Representative Associate vs Claims Adjuster

The Claims Representative Associate typically handles customer inquiries, processes claims, and provides administrative support within insurance companies. In contrast, Claims Adjusters investigate claims, inspect damages, and determine claim validity. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more technical responsibilities and fieldwork. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

How much do claims representative associates make in the US?

Claims representative associates in the US typically earn an average annual salary of around $45,000 to $55,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced claims reps with specialized skills can earn higher wages and bonuses.

What do claims representative associates do?

Claims representative associates evaluate insurance claims by reviewing reports, documentation, and policy details to determine coverage and liability. They communicate with claimants, investigate claims, and process payments or denials, often using claims management software. Strong attention to detail and knowledge of insurance policies are essential for this role.
Claims Representative Associate jobs near you
Infographic showing various Claims Representative Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Associate Manager, Digital Identity

Accenture

Calgary, AB • On-site

CA$114K - CA$135K/yr

Full-time

Re-posted 17 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

47th of 492 rated business services

Job description

At Avanade, cybersecurity consultants are innovators, and challengers of the status quo. If you're an experiencedDigital Identity Specialist, who can help our clients solve complex challenges, this might be the perfect opportunity for you.

In a client-facing consulting role, you will work on exciting projects that transform our client's solutions with a focus on the Microsoft Digital Identity capabilities as well as other leading market vendors (e.g. Saviynt & One Identity). As a member of our security practice, you will work for both Avanade and Accenture clients, ranging from medium to large global enterprise clients.

Join a curious and diverse team that's passionate about next-gen tech and establish yourself as aLeaderin theDigital Identityspace.Together, let's transform cybersecurity.

Chargeable individuals who design and implement solutions to ensure people have the appropriate access. Including Authentication, Authorization, Administration & Auditing, Identity Lifecyle Management, RBAC, External Identities (B2B and CIAM), Privileged Access Management (PAM) and implement Zero Trust Principles.

Key Accountabilities:

  • Develop and implement modern authentication solutions (OAuth, SAML, token-based authentication, claims transformations).
  • Manage identities and authentication services using Microsoft Entra ID, including SSO, Conditional Access, MFA, PIM, and authentication methods.
  • Enhance and secure Active Directory environments, including AD tiered models, GPOs, DNS, PKI/Certification Authority, and AD recovery.
  • Manage IAM lifecycle processes (provisioning, deprovisioning, JML, IGA).
  • Configure and maintain Entra ID Hybrid Sync and application provisioning (SCIM, custom attributes).
  • Develop and implement External Identity solutions including Customer Identity and Access Management (CIAM)
  • Troubleshoot and resolve complex IAM issues across AD, Entra ID, and authentication flows.
  • Lead or contribute to solution design and delivery for identity projects.
  • Collaborate with cross-functional teams and stakeholders in an agile environment.
  • Support privileged access management and secrets management initiatives.

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Job Qualifications:

  • 7+ years' experience in Identity and Access Management (IAM), with a strong focus on Microsoft Entra ID (Azure AD).
  • Experienced in consulting and advisory discussions with clients and other consulting firms.
  • SC-300 - Microsoft Certified: Identity and Access Administrator Associate
  • Proven understanding of Active Directory and legacy authentication protocols (LDAP, Kerberos, NTLM, etc.), Entra ID Sync.
  • Demonstrated expertise with Entra ID and Entra ID Domain Services, including relevant use cases.
  • Skilled in managing identities, setting up conditional access, implementing multi-factor authentication, configuring global secure access (Entra Internet Access & Private Access) and overseeing identity governance with Microsoft Entra ID.
  • Experience with modern authentication protocols and integrating applications using those protocols.
  • Experience leading small to medium project general design and delivery (solution architecture and associated infrastructure or business and functional requirements).
  • Understanding of the business, privacy, security, and compliance challenges surrounding Digital Identities and a passion for solving these challenges for clients.
  • Experience of privileged access management solutions and an understanding of secrets management.

Nice to have

  • Experience with additional IAM platforms such as Auth0, Ping Identity, or ForgeRock.
  • Scripting and automation capabilities using Python PowerShell, or similar languages to extend IAM functionality.

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.


The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.


It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $114,400 to $135,850

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