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Claims Service Representative Jobs in Texas (NOW HIRING)

Allcat Claims Service

Property Adjuster

San Antonio, TX · Remote

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Allcat Claims Service

Property Adjuster

San Antonio, TX · On-site

Allcat Claims Service, LLC To know more, visit us at ABOUT ALLCAT CLAIMS SERVICE Established over ... representation. * Contributes to business goals, performance metrics, and effectively uses tools ...

Hippo Insurance

Director, TPA Claims

Austin, TX · On-site

... and service-level scoping with the client success function for new business customer onboarding * Represent Claims TPA in enterprise claims governance, standard-setting, and escalation with Hippo ...

Hippo Insurance

Director, TPA Claims

Austin, TX

... and service-level scoping with the client success function for new business customer onboarding * Represent Claims TPA in enterprise claims governance, standard-setting, and escalation with Hippo ...

Addison Group

Claims Representative

Austin, TX · On-site

$21/hr

Claims Representative * Location: Austin, TX | Hybrid After Training (2 days onsite per week ... This is an excellent opportunity for someone with strong customer service skills who enjoys ...

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Claims Service Representative information

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How much do claims service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for claims service representative in Texas is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.14 per hour, depending on experience, location, and employer.

What does a claims service representative do?

A Claims Service Representative assists customers by processing and managing insurance claims. They review claim details, gather necessary documentation, and communicate with claimants to ensure all required information is obtained. Their role involves verifying policy coverage, investigating claims, and coordinating with other departments or adjusters if needed. The goal is to resolve claims efficiently while providing excellent customer service and ensuring compliance with company policies.

What are the key skills and qualifications needed to thrive as a claims service representative?

To thrive as a Claims Service Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and sometimes insurance adjuster licensing is typically required. Excellent communication, problem-solving abilities, and empathy help build trust with clients and resolve claims efficiently. These skills ensure accurate claims processing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by claims service representatives, and how can they be managed effectively?

Claims Service Representatives often encounter emotionally charged situations when assisting clients who have experienced losses. Managing high call volumes while maintaining empathy and accuracy can be challenging. To handle these aspects effectively, it's important to develop strong communication skills, practice active listening, and utilize time management strategies. Most teams offer regular training and support from supervisors to help representatives navigate complex claims and maintain a positive customer experience.

What is the difference between Claims Service Representative vs Claims Adjuster?

AspectClaims Service RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing or certification often required
Work EnvironmentCustomer service centers, insurance officesField or office-based, investigating claims
Job FocusAssisting policyholders, processing claims, providing informationEvaluating damages, determining claim validity, settling claims

Claims Service Representatives primarily handle customer interactions, processing claims and providing information. Claims Adjusters focus on investigating and evaluating claims to determine payouts. Both roles require insurance knowledge and customer service skills, but their responsibilities differ in scope and focus.

Is it hard to be a claims service representative?

Being a claims service representative involves handling customer inquiries, reviewing claims, and processing documentation, which requires strong communication skills and attention to detail. The job can be demanding during busy periods and may require familiarity with claims processing software and industry regulations.

What are popular job titles related to Claims Service Representative jobs in Texas?

For Claims Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Claims Service Representative jobs in Texas look for?

The top searched job categories for Claims Service Representative jobs in Texas are:

Claims Service Representative jobs near you
Infographic showing various Claims Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,465 per year, or $18.5 per hour.

Property Adjuster

Allcat Claims Service

San Antonio, TX • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Adjusts or audits moderately complex to highly complex property claims, including structure damage, personal property, and Additional Living Expense claims.

  • Handles customer escalations, DOI complaints, and claims involving public adjusters or attorneys.

  • Supports workload surges and catastrophe operations, including working significant overtime during designated catastrophe events.

Allcat Claims Service rating

5.6

Company rating: 5.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

299th of 315 rated insurance

Job description

This position is for our subsidiary:

Allcat Claims Service, LLC

To know more, visit us at http://www.allcatclaims.com

ABOUT ALLCAT CLAIMS SERVICE

Established over 26 years ago, Allcat Claims Service is a trusted third-party claims adjusting organization known for its commitment to customer service, quality, and innovation. We emphasize learning, development, and performance excellence while supporting employees in improving their skills and reaching their full potential. At Allcat, we pride ourselves on handling claims professionally and ethically while leveraging emerging technology to better serve our clients and policyholders. Our experienced team and strong work ethic have helped build lasting relationships throughout the industry.

"Raising the Bar in the Claims Industry"is our motto. At Allcat Claims Service, we believe that customer service, along with quality control and our extensive training programs set us apart from other companies. It is through our hard work and dedication to being the best claims company in the industry that has allowed us to grow and reach new levels every year since we started the company.

DESCRIPTION:

This position will be located based out of our San Antonio office or working remotely from home and provides property claims service to customers using multiple communication channels. Reviews, evaluates and adjusts moderately complex to complex property claims. Confirms coverage and equitably settles claims in accordance with carrier guidelines and in compliance with all state regulatory requirements. Escalates problems to resolve any coverage issues or damage disputes.

JOB RESPONSIBILITIES:

  • Adjusts or audits moderately complex to highly complex property claims. These claims include structure damage involving moderate to high dollar value and severity, personal property claims involving moderate to high value, and Additional Living Expense (ALE) claims involving moderate to high dollar value
  • Handles customer escalations, DOI complaints and claims with public adjuster or attorney representation.
  • Contributes to business goals, performance metrics, and effectively uses tools & technology.
  • Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
  • Applies advanced knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverage's and how they affect the status of the claim.
  • Serves as a resource to less experienced team members on escalated issues of a complex nature.
  • Partners with internal resources to facilitate claims resolution.

MINIMUM REQUIREMENTS:

  • High School Diploma or GED.
  • Current TX adjuster license or ability to obtain TX adjuster license
  • 2 years property claims adjusting experience to include dwelling claims
  • Advanced property construction knowledge
  • Computer literate in a Windows operating environment.
  • Strong customer service, communication, organizational skills.
  • Ability to work with routine and/or repetitive activities but also be responsive to disruption and change,
  • Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
  • Must be accurate and detail-oriented.
  • Ability to learn new technologies.
  • Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
  • Suitable at home work space to allow for customer contact.

PREFERRED REQUIREMENTS:

  • 3+ years of experience handling non-CAT property claims from the desk.
  • 2+ years property claims experience handling water claims, including water mitigation.
  • Working knowledge of Symbility and Claims Connect.
  • Working knowledge of Guidewire-based claims management systems.
  • College degree and/or industry designations such as CPCU, AIC, SCLA.

Job Type: Full-time

Benefits:

  • Dental insurance
  • 401K
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • 40 hour work week
  • Monday to Friday

Experience:

  • Property Claims Adjusting: 2 year (Required)

Work Location: Remote

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