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Insurance Claims Representative Jobs in Texas (NOW HIRING)

Addison Group

Claims Representative

Austin, TX · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Claims Representative * Location: Austin, TX | Hybrid After Training (2 days onsite per week ... Industry: Insurance * Benefits: This position is eligible for Medical, Dental, Vision, & 401K ...

Total Placement Staffing

Claims Rep

Waco, TX · On-site

$17/hr

Job Title: Claims Representative Pay Rate: $17.00/hr Pay Cycle: Weekly Shift: 1st Shift (Monday-Friday, 8:00am - 4:45pm) Location: Waco, TX 76701 Required Number: 3 Job Summary The Claims ...

Sedgwick

Claims Representative, Auto

Houston, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

Austin, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

Fort Worth, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

Dallas, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Claims Representative, Auto

San Antonio, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

AmTrust Financial

Claims Representative

Dallas, TX · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Overview The Transportation Liability Claim Representative is responsible for prompt efficient review and disposition of insurance claims through effective research, evaluation, investigation ...

Chubb

ESIS Senior Claims Representative, AGL

Dallas, TX · On-site

The Senior Claims Representative, AGL, under the direction of the Claims Team Leader, investigates ... Evaluates facts supplied by investigation to determine extent of liability of the insured, if any ...

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All JobsInsurance Claims Representative JobsInsurance Claims Representative Jobs in Texas

Insurance Claims Representative information

See Texas salary details

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$22

$37

How much do insurance claims representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance claims representative in Texas is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.88 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

Do you need a degree to be an insurance claims representative?

A degree is not typically required to become an insurance claims representative, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry-specific certifications or training programs.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.
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Cities in Texas with the most Insurance Claims Representative job openings:

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For Insurance Claims Representative jobs in TX, the most frequently searched job titles are:

Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,599 per year, or $22.9 per hour.

Claims Representative

Addison Group

Austin, TX • On-site

$21/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

Claims Representative

  • Location: Austin, TX | Hybrid After Training (2 days onsite per week)
  • Schedule: Monday-Friday, 8AM-5PM
  • Pay: $21/hr
  • Employment Type: Contract-to-Hire
  • Industry: Insurance
  • Benefits: This position is eligible for Medical, Dental, Vision, & 401K

Addison Group is partnering with a growing insurance administration organization to identify a detail-oriented Claims Representative to join their team. This is an excellent opportunity for someone with strong customer service skills who enjoys investigative work, document review, and supporting the claims process from start to finish.

This position begins with comprehensive training to learn the company's vehicle warranty claims systems, processes, and documentation requirements. Successful candidates will start in a support capacity before transitioning into a specialized claims department.

Responsibilities

  • Handle a high volume of inbound calls from customers, dealerships, and other parties involved in the claims process
  • Make outbound calls to dealerships and customers to obtain documentation and information needed to process claims
  • Follow up on missing paperwork and supporting claim documentation
  • Review claim files for accuracy and completeness
  • Process and update claims within internal systems
  • Move claims through the appropriate stages of review and approval
  • Maintain detailed and accurate records of all communications and claim activity
  • Provide excellent customer service while adhering to company guidelines and procedures
  • Support various claims departments as needed during training and onboarding

Qualifications

  • 2-3+ years of customer service experience
  • Experience in insurance, banking, automotive dealerships, or claims processing is a plus
  • Strong attention to detail and organizational skills
  • Excellent verbal and written communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with computers and ability to learn new systems quickly
  • Reliable, professional, and team-oriented attitude

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.