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Insurance Claims Representative Jobs (NOW HIRING)

JNR Adjustment Company, Inc

Claims Representative

Claims Representative We are seeking a highly motivated and detail-oriented Claims Representative ... You will work closely with clients, insurance adjusters, and other stakeholders to ensure timely ...

EquipmentShare

Claims Representative

Saint Louis, MO · On-site

Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity. * Customer Service: Provide ...

EquipmentShare

Claims Representative

Saint Louis, MO · On-site

Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity. * Customer Service: Provide ...

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Insurance Claims Representative information

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How much do insurance claims representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for insurance claims representative in the United States is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

Do you need a degree to be an insurance claims representative?

A degree is not typically required to become an insurance claims representative, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry-specific certifications or training programs.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.
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Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,091 per year, or $24.6 per hour.

Insurance Claims Representative

Charleston, SC • On-site

Hudson Automotive Group
Retail • 501 - 1,000 employees

4.2

Company rating: 4.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

151st of 155 rated car dealerships

Learn more about Hudson Automotive Groupexternal

$50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Hudson Automotive Group is on the lookout for acareer-minded Insurance Claims Representative to join our growing team. As an Insurance Claims Representative, you will serve as the primary liaison between insurance carriers, third-party administrators, legal counsel, dealership personnel, and internal business partners to ensure claims are investigated, documented, and resolved efficiently.
Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we're passionate about delivering an exceptional customer experience. If you are an experienced Insurance Claims Adjuster, looking for a career, it's time to shift your career into gear with Hudson Automotive!
What do we offer?
  • Compensation: $50-100k (Salary will be based on experience, role alignment, and transferable skills)
  • Location: Remote/Hybrid position with occasional onsite presence at the Corporate Office (Charleston, SC)
  • Schedule: Mon-Friday/8am-5pm
  • Hudson Academy: Continuous Employee professional development.
  • Paid Time Off (PTO): Industry leading Vacation/PTO policy
  • Medical, Dental, Vision, and Life Insurance.
  • 401k program
  • Employee discounts on Vehicles, Products, and Services.

Who are we looking for?
  • The ideal candidate has experience reviewing and coordinating insurance claims involving property damage, general liability, automobile liability, workers' compensation, and other commercial insurance matters.
  • Highly organized, customer-focused, and able to manage multiple priorities while maintaining confidentiality, accuracy, and professionalism.
  • Individual who thrives in a fast-paced environment and possesses strong communication, analytical, and problem-solving skills.

Qualifications:
  • 1-5 years of experience with insurance claims representative handling for nationally recognized insurance carriers.
  • Auto/Liability/Property preferred
  • Track record of serving as the primary point of contact between insurance carriers, adjusters, third-party administrators, legal counsel, and dealership leadership.
  • Proven experience monitoring claims throughout the lifecycle to ensure timely investigation, documentation, and resolution.

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #T2

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