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$30K

$57.5K

$76.5K

How much do aaa claims adjuster jobs pay per year?

As of Aug 15, 2026, the average yearly pay for aaa claims adjuster in the United States is $57,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What does an AAA claims adjuster do?

As an AAA Claims Adjuster, your day typically involves investigating insurance claims, interviewing claimants or witnesses, evaluating policy coverage, and documenting findings. You may spend time both in the field conducting inspections and in the office communicating with customers, agents, and repair shops. Collaboration with other adjusters, legal professionals, and customer service representatives is common, ensuring each claim is resolved accurately and efficiently. The role requires strong organizational skills to manage multiple cases and deliver timely resolutions, all while providing high-quality service to AAA members.

What is an AAA claims adjuster?

An AAA Claims Adjuster is responsible for evaluating insurance claims, assessing damages, and determining the appropriate settlement amounts. They investigate accidents, review policy coverage, and negotiate with claimants, repair shops, and medical providers to ensure fair and accurate resolutions. AAA Claims Adjusters often work in auto, property, or casualty insurance, using their expertise to process claims efficiently while preventing fraud. Their role requires strong communication, analytical, and negotiation skills to deliver excellent customer service and uphold company policies.

Is an auto claims adjuster a good career?

An auto claims adjuster is a professional who evaluates insurance claims related to vehicle accidents, often requiring knowledge of insurance policies, negotiation skills, and sometimes certifications. The role offers steady employment, opportunities for advancement, and typically involves working in an office or claims center environment. Career growth depends on experience, additional certifications, and the insurance company's size and structure.

What are the key skills and qualifications needed to thrive in the AAA claims adjuster position, and why are they important?

To thrive as an AAA Claims Adjuster, you need a strong understanding of insurance policies, investigative skills, and knowledge of claims processing, often supported by a relevant degree or experience in the insurance industry. Familiarity with claims management software, estimating tools like CCC One or Xactimate, and relevant certifications such as the AIC (Associate in Claims) are highly beneficial. Outstanding communication, problem-solving abilities, and strong attention to detail help adjusters deliver excellent customer service and make fair, accurate assessments. These competencies ensure that claims are handled efficiently, fairly, and in accordance with company and regulatory standards.

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Aaa Claims Adjuster jobs near you
Infographic showing various Aaa Claims Adjuster job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $57,485 per year, or $27.6 per hour.

Claims Senior Casualty Adjuster

American Automobile Association (AAA)

Saint Louis, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

229th of 308 rated insurance

Job description

Claims Senior Casualty Adjuster


Job Summary
The Claims Senior Casualty Adjuster handles moderate to high complexity claims involving material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, negotiation strategies and claims resolution of moderate to high complexity claims. Employs discretion and independent judgment to ensure compliance with state and federal law, and with established company, technical, and customer service best practices. Under general supervision, works within specific limits of authority to resolve claims.
Job Duties

  • Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants and witnesses.
  • Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues.
  • Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
  • Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
  • Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
  • Control expenses for areas of responsibility.
  • Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.
  • Respond quickly to customer needs and problems.
  • Independently resolve claims within authority level.


Qualifications

  • Bachelors Equivalent combination of education and experience Preferred
  • 7-9 years Prior claims handling experience. Preferred
  • 4-6 years Property, Auto, Casualty or relevant claims administration experience. Required
  • Comprehensive knowledge of claims administration best practices and procedures.
  • Advanced knowledge of insurance, fault assessment, negligence and subrogation principles required.
  • Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
  • Advanced knowledge of Microsoft Office suite, general computer software and claims software.
  • Advanced organization and planning recognition skills required.
  • Advanced oral and written communication skills required.
  • Advanced interpersonal skills required.
  • Advanced leadership skills among peers required.
  • Exhibit proficiency and understanding of medical terminology and causality
  • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
  • Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
  • Associate in Claims - Insurance Institute of America Preferred
  • An insurance/claims adjuster license may be required for claims administration in specific states.


Travel Requirements

  • Occasional travel to business meetings or conferences. (5% proficiency)

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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