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Insurance Claims Representative Jobs in Chicago, IL

Sedgwick

Claims Representative , Auto

Chicago, IL · On-site

$50K/yr

... Claims Representative , Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Sedgwick

Auto Claims Representative

Chicago, IL · On-site

$45K - $50K/yr

... Auto Claims Representative PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level ... Communicates claim action/processing with insured, client, and agent or broker when appropriate.

Diedre Moire Corp.

Claims Manager

Naperville, IL · On-site

$120K - $150K/yr

... Insurance Commercial Claims Personal Bodily Injury Property Damage _ . Lead and develop team of representatives and specialists in resolution of high exposure & complex claims. • Monitor work to ...

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Insurance Claims Representative information

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How much do insurance claims representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for insurance claims representative in Chicago, IL is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $29.71 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

Do you need a degree to be an insurance claims representative?

A degree is not typically required to become an insurance claims representative, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry-specific certifications or training programs.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.
More about Insurance Claims Representative jobs

What are popular job titles related to Insurance Claims Representative jobs in Chicago, IL?

For Insurance Claims Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Representative jobs in Chicago, IL look for?

The top searched job categories for Insurance Claims Representative jobs in Chicago, IL are:

Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $52,631 per year, or $25.3 per hour.

Experienced Catastrophe Claims Representative

Auto-Owners Insurance

Schaumburg, IL • On-site

$50K - $88K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

22nd of 311 rated insurance

Job description

Cat Claim Representative

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Applications are accepted on an ongoing basis. An open position may not be available at this time.

*There are multiple positions open across the 26 states in which we operate. The current locations for which we are seeking CAT Claim Reps are located in the job posting.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated experienced Claims professional to join our team. The position requires the person to:

  • Be available for frequent travel up to 21 days at a time. Travel is required upon short notice to location of catastrophe, which would most likely be out of state.
  • Meet the physical demands required for the position including carrying and climbing a ladder.
  • Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.
  • Be familiar with insurance coverage by studying insurance policies, endorsements, and forms.
  • Work towards the resolution of claims, possibly attending arbitrations, mediations, depositions, or trials as necessary.
  • Ensure that claims payments are issued in a timely and accurate manner.

Desired Skills & Experience

  • Bachelor's degree or equivalent experience
  • Minimum of 2 years claims handling experience or comparable experience
  • Field claims experience with multi-line property and casualty claims and wind/hail
  • Proficient with Xactimate software
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Possess a valid driver's license
  • Military experience is considered

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent package. Along with a matched 401(k), fully-funded pension plan (once vested), Auto-Owners offers medical, prescription, dental and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long term disability; health care flexible spending accounts and dependent care flexible spending accounts. Additional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program, a student loan assistance program and a gym membership and fitness class reimbursement program. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Compensation

Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is: $50,000.00 - $88,800.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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