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Insurance Claims Representative Jobs in Wisconsin

Auto-Owners Insurance

Claims Representative

Madison, WI · On-site

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life ...

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All JobsInsurance Claims Representative JobsInsurance Claims Representative Jobs in Wisconsin

Insurance Claims Representative information

See Wisconsin salary details

$7

$24

$40

How much do insurance claims representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for insurance claims representative in Wisconsin is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $29.13 per hour, depending on experience, location, and employer.

What is an insurance claims representative?

An insurance claims representative is a professional who investigates and evaluates insurance claims to determine coverage and settlement amounts. They review policy details, gather evidence, and communicate with claimants, often using claims management software, to ensure accurate and fair claim processing.

What does an Insurance Claims Representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What are the key skills and qualifications needed to thrive as an Insurance Claims Representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

What claims adjuster makes the most money?

Senior claims adjusters, especially those specializing in complex or high-value claims such as commercial or large-loss claims, tend to earn the highest salaries in the field. Adjusters with extensive experience, specialized certifications, and strong negotiation skills typically command higher pay. Geographic location and employer size can also influence earnings for claims adjusters.

What Does an Insurance Claims Representative Do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

How to get a job as a claims adjuster with no experience?

To become a claims adjuster with no experience, focus on obtaining relevant certifications such as the Property and Casualty (P&C) license and develop strong communication and analytical skills. Entry-level positions often require a high school diploma or equivalent, and some companies offer training programs for new hires to gain industry knowledge on the job.

What are some common challenges Insurance Claims Representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

Is claim adjusting a dying field?

Claim adjusting is a stable profession within insurance, requiring strong analytical skills and knowledge of insurance policies. While automation and digital tools are changing some processes, human adjusters remain essential for complex claims and customer interactions, ensuring the field continues to offer employment opportunities.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

More about Insurance Claims Representative jobs
What are popular job titles related to Insurance Claims Representative jobs in Wisconsin? For Insurance Claims Representative jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Representative jobs in Wisconsin look for? The top searched job categories for Insurance Claims Representative jobs in Wisconsin are:
What are popular job titles related to Insurance Claims Representative jobs in WI? For Insurance Claims Representative jobs in WI, the most frequently searched job titles are:
Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Wisconsin as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $51,569 per year, or $24.8 per hour.

Field Claims Representative - Wisconsin (La Crosse)

Acuity Insurance

La Crosse, WI

$75K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Acuity is seeking a Field Claims Representative to investigate, record facts, preserve evidence, determine coverage. The representative evaluates liability, exposure, subrogation potential and arrange for the disposition of claims through settlement or denial, including litigation. In this role, duties and responsibilities are to be carried out in the field and in person with a high level of frequency.

Candidates must be located in, or be willing to relocate to the La Crosse, WI area for this opportunity.

Internal deadline to apply: July 21st, 2026

ESSENTIAL RESPONSIBILITIES:

  • Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment.
  • Completes a thorough investigation to determine coverage, assess liability and evaluate damages.
  • Conducts investigations and provides customer follow-up in person.
  • Evaluates, revises or recommends reserve changes.
  • Inspects and determines property damage.
  • Understands basic anatomy, medical terminology and has ability to decipher medical records and bills. 
  • Identifies and pursues all subrogation opportunities.
  • Employs customer service concepts and requirements.
  • Identifies potentially fraudulent claims and promptly refers them to the SIU.
  • Maintains a sense of urgency while implementing proactive claim handling plans and procedures.
  • Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial.
  • Handles all claims as assigned, including claims in other districts as requested.
  • Maintains positive attitude.
  • Always represents the Company in a professional manner.
  • Maintains company property in good working order, requests new equipment and secures authorization for repairs.
  • Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds.
  • Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.
  • Must have a valid driver’s license and an acceptable motor vehicle record to operate a corporate vehicle.
  • Regular and predictable attendance.
  • Performs other duties as assigned.

                                                    EDUCATION: 

                                                    College degree or equivalent.

                                                    EXPERIENCE:

                                                    Minimum 5 years of insurance claims experience required, with multi-line and/or field adjusting experience preferred. Trucking Litigation background is a plus.

                                                    OTHER QUALIFICATIONS:

                                                    • Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures.
                                                    • Good written and verbal communication skills.
                                                    • Organizational and time management skills.
                                                    • Basic understanding of state statutes and case laws.
                                                    • Customer service oriented.
                                                    • Efficient use of laptop and associated software, including e-mail and word processing.
                                                    • Work independently.

                                                    *Acuity does not sponsor applicants for U.S. work authorization.* 

                                                    This job is classified as exempt.

                                                    The salary range for this position is $75,000-$150,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

                                                    For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

                                                    We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

                                                    Acuity will include at least one in-person interview during the hiring process for all positions.

                                                    If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at careers@acuity.com. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.

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