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Insurance Claims Representative Jobs in Wisconsin

American International Group

WI · On-site

$104.60 - $127.60/hr

Grow your career at the forefront of Casualty insurance.In Mass Tort and Complex Casualty Claims, we strive to live AIG's corporate values: Take Ownership, Set the Standard, Win Together, Be an Ally ...

8AK American Hallmark General Agency

WI · On-site

$60 - $85/hr

Verifies the damage to the vehicle is related to the loss facts given by the Claims Representative ... Knowledge of insurance claims handling processes and state‑specific regulations preferred * Texas ...

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Erie Insurance

Property Claims Specialist

Brookfield, WI · On-site

$79K - $126K/yr

This range represents a national range and the actual salary will depend on several factors ... At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a ...

Erie Insurance

Property Claims Specialist

Brookfield, WI · On-site

$79K - $126K/yr

This range represents a national range and the actual salary will depend on several factors ... At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a ...

Erie Insurance

WI · On-site

$65 - $90/hr

This range represents a national range and the actual salary will depend on several factors ... At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a ...

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All JobsInsurance Claims Representative JobsInsurance Claims Representative Jobs in Wisconsin

Insurance Claims Representative information

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How much do insurance claims representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for insurance claims representative in Wisconsin is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $29.13 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

Do you need a degree to be an insurance claims representative?

A degree is not typically required to become an insurance claims representative, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry-specific certifications or training programs.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.
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The top searched job categories for Insurance Claims Representative jobs in Wisconsin are:

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For Insurance Claims Representative jobs in WI, the most frequently searched job titles are:

Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,569 per year, or $24.8 per hour.

Claims Representative Internship - Summer 2027

Auto-Owners Insurance

Eau Claire, WI • On-site

$18/hr

Part-time

Posted 4 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

23rd of 315 rated insurance

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a claims intern for the summer. The position requires the person to:
  • Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.
  • Become familiar with insurance coverage by studying insurance policies, endorsements and forms.
  • Work towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
  • Ensure that claims payments are issued in a timely and accurate manner.
  • Service the needs of agents, policyholders and others.
  • Handle investigations by phone, mail and on-site investigations.

Qualifications
  • Students should be currently enrolled and entering their junior or senior year in college
  • Above-average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Detail-oriented

Rate of Pay
Rate of pay starts at $18.00 per hour.
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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