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Insurance Claims Representative Jobs in Oklahoma

Gaig

Senior Claims Representative

Tulsa, OK · Hybrid

Great American Insurance Group, a Fortune 500 company, combines "small company" culture with "big ... Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa ...

Gaig

Senior Claims Representative

Tulsa, OK · Hybrid

Great American Insurance Group, a Fortune 500 company, combines "small company" culture with "big ... Claims Representative. The position will work a hybrid schedule in our downtown office in Tulsa ...

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All JobsInsurance Claims Representative JobsInsurance Claims Representative Jobs in Oklahoma

Insurance Claims Representative information

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$6

$22

$37

How much do insurance claims representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for insurance claims representative in Oklahoma is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $26.63 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

Do you need a degree to be an insurance claims representative?

A degree is not typically required to become an insurance claims representative, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry-specific certifications or training programs.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.
More about Insurance Claims Representative jobs

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What job categories do people searching Insurance Claims Representative jobs in Oklahoma look for?

The top searched job categories for Insurance Claims Representative jobs in Oklahoma are:

What are popular job titles related to Insurance Claims Representative jobs in OK?

For Insurance Claims Representative jobs in OK, the most frequently searched job titles are:

Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,174 per year, or $22.7 per hour.

Senior Claims Representative

Tulsa, OK • On-site

Mid-Continent Group
See more jobs at Mid-Continent Groupexternal

Other

Posted 29 days ago

Job description

SENIOR CLAIMS REPRESENTATIVE

Mid-Continent Group | Tulsa, OK (Hybrid) or Cincinnati, OH (Hybrid)


EMPOWER YOUR CAREER. MAKE AN IMPACT. GROW WITH US.


Mid-Continent Group, a proud member of the Great American Insurance Group, specializes in commercial casualty coverages with a strong focus on general liability for construction, energy, and other complex industries. We offer a broad portfolio of General Liability, Commercial Auto, Inland Marine, and Umbrella products.


We are seeking an experienced casualty claims professional to join our team as a Senior Claims Representative. Placement within the Senior Claims Representative position will be based on the selected candidate's experience, technical expertise, demonstrated claim handling capabilities, and overall qualifications.


The ideal candidate will have experience handling complex casualty claims and a demonstrated track record of delivering exceptional customer service and favorable claim outcomes through effective collaboration with insureds, brokers, defense counsel, and internal business partners. Experience within the construction, energy, or other complex casualty industry segments is strongly preferred.


RESPONSIBILITIES


  • Manage a portfolio of commercial general liability and commercial auto claims throughout the United States.
  • Investigate claims to evaluate coverage, liability, damages, and claim exposure.
  • Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
  • Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
  • Analyze and negotiate settlements to achieve appropriate claim outcomes.
  • Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
  • Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
  • Authorize payments within delegated authority and ensure timely and accurate claim handling.
  • Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
  • Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
  • Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.


QUALIFICATIONS


  • Bachelor's degree in Business, Risk Management, Insurance, Finance, or a related field, or equivalent experience.
  • Generally, 5+ years of commercial casualty claims handling experience.
  • Experience handling commercial general liability and/or commercial auto claims.
  • Strong analytical, negotiation, communication, and organizational skills.
  • Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management.
  • Professional designation such as CPCU, AIC, ARM, or progress toward designation preferred.
  • Ability to travel as needed.


PREFERRED EXPERIENCE


  • Experience handling claims arising from construction, energy, infrastructure, manufacturing, contracting, transportation, or other complex commercial casualty exposures.
  • Experience managing catastrophic injury, fatality, large-loss, or complex litigation matters.
  • Experience attending mediations, settlement conferences, depositions, and trials.
  • Experience developing and executing claim resolution strategies on complex casualty matters.


WHY JOIN US?


Fortune 500 Stability + Entrepreneurial Spirit


Be part of a company that combines the agility of a specialty carrier with the strength and resources of a Fortune 500 organization.


HYBRID WORK ENVIRONMENT


Enjoy the flexibility of working from home while collaborating with colleagues in our vibrant downtown Tulsa or Cincinnati offices.


INCLUSIVE CULTURE


We value diverse perspectives and foster a workplace where employees are empowered to contribute, innovate, and grow.


CAREER GROWTH


With more than 35 specialty operations across Great American Insurance Group, you'll find opportunities to expand your expertise, build your network, and advance your career.


READY TO MAKE A DIFFERENCE?


Join a team where your expertise is valued, your judgment is respected, and your contributions directly impact our success. Apply today and become part of Mid-Continent Group's commitment to excellence in commercial casualty claims.


Apply