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Claims Representative Jobs in Texas (NOW HIRING)

Addison Group

Claims Representative

Austin, TX · On-site

$21/hr

Claims Representative * Location: Austin, TX | Hybrid After Training (2 days onsite per week) * Schedule: Monday-Friday, 8AM-5PM * Pay: $21/hr * Employment Type: Contract-to-Hire * Industry:

Total Placement Staffing

Claims Rep

Waco, TX · On-site

$17/hr

Job Title: Claims Representative Pay Rate: $17.00/hr Pay Cycle: Weekly Shift: 1st Shift (Monday-Friday, 8:00am - 4:45pm) Location: Waco, TX 76701 Required Number: 3 Job Summary The Claims ...

AmTrust Financial

Claims Representative

Dallas, TX · On-site

Overview The Transportation Liability Claim Representative is responsible for prompt efficient review and disposition of insurance claims through effective research, evaluation, investigation ...

Sedgwick

Claims Representative, Auto

Austin, TX · On-site

$50K - $55K/yr

... Claims Representative, Auto PRIMARY PURPOSE OF THE ROLE: To analyze and process low to mid-level auto and transportation claims. ESSENTIAL RESPONSIBLITIES MAY INCLUDE * Processes auto property damage ...

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See Texas salary details

$10

$22

$39

How much do claims representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for claims representative in Texas is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.53 per hour, depending on experience, location, and employer.

What is a claims representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What does a claims representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

What are the key skills and qualifications needed to thrive as a claims representative?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

How do claims representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

Do you need a degree to be a claims representative?

A claims representative typically does not need a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry certifications or training programs.

Is insurance claims a stressful job?

Claims representatives often handle complex cases and work under deadlines, which can lead to stress. The job requires strong communication skills and attention to detail, and workload fluctuations may also contribute to stress levels.
More about Claims Representative jobs

What are the most commonly searched types of Claims Representative jobs in Texas?

The most popular types of Claims Representative jobs in Texas are:

What are popular job titles related to Claims Representative jobs in Texas?

For Claims Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Claims Representative jobs in Texas look for?

The top searched job categories for Claims Representative jobs in Texas are:

What cities in Texas are hiring for Claims Representative jobs?

Cities in Texas with the most Claims Representative job openings:

What are popular job titles related to Claims Representative jobs in TX?

For Claims Representative jobs in TX, the most frequently searched job titles are:

Claims Representative jobs near you
Infographic showing various Claims Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $46,750 per year, or $22.5 per hour.

Claims Representative

Addison Group

Austin, TX • On-site

$21/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Claims Representative

  • Location: Austin, TX | Hybrid After Training (2 days onsite per week)
  • Schedule: Monday-Friday, 8AM-5PM
  • Pay: $21/hr
  • Employment Type: Contract-to-Hire
  • Industry: Insurance
  • Benefits: This position is eligible for Medical, Dental, Vision, & 401K

Addison Group is partnering with a growing insurance administration organization to identify a detail-oriented Claims Representative to join their team. This is an excellent opportunity for someone with strong customer service skills who enjoys investigative work, document review, and supporting the claims process from start to finish.

This position begins with comprehensive training to learn the company's vehicle warranty claims systems, processes, and documentation requirements. Successful candidates will start in a support capacity before transitioning into a specialized claims department.

Responsibilities

  • Handle a high volume of inbound calls from customers, dealerships, and other parties involved in the claims process
  • Make outbound calls to dealerships and customers to obtain documentation and information needed to process claims
  • Follow up on missing paperwork and supporting claim documentation
  • Review claim files for accuracy and completeness
  • Process and update claims within internal systems
  • Move claims through the appropriate stages of review and approval
  • Maintain detailed and accurate records of all communications and claim activity
  • Provide excellent customer service while adhering to company guidelines and procedures
  • Support various claims departments as needed during training and onboarding

Qualifications

  • 2-3+ years of customer service experience
  • Experience in insurance, banking, automotive dealerships, or claims processing is a plus
  • Strong attention to detail and organizational skills
  • Excellent verbal and written communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with computers and ability to learn new systems quickly
  • Reliable, professional, and team-oriented attitude

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.