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Claim Representative Jobs (NOW HIRING)

Claim Representative, Workers' Compensation Location: Alpharetta, Georgia About the Role: As a Claim Representative, you will be responsible for handling workers' compensation medical-only claims.

Claim Representative, Workers' Compensation Location: Alpharetta, Georgia About the Role: As a Claim Representative, you will be responsible for handling workers' compensation medical-only claims.

Claim Representative, Workers' Compensation Location: Alpharetta, Georgia About the Role: As a Claim Representative, you will be responsible for handling workers' compensation medical-only claims.

One year previous Auto claim handling experience or successful completion of Travelers Auto Claim Representative training program. What Is in It for You? Health Insurance: Employees and their ...

Experience working with contractors, public adjusters, engineers, restoration vendors, and legal representatives. * Ability to inspect properties, evaluate damages, and determine appropriate claim ...

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Claim Representative information

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$11

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$42

How much do claim representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for claim representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What is a claim representative?

Claim representatives, also known as claims adjusters or insurance claim specialists, are professionals who investigate insurance claims to determine the extent of an insurance company's liability. They review documentation, interview claimants and witnesses, inspect property damage or injuries, and negotiate settlements. Their role is to ensure that claims are handled efficiently, fairly, and in accordance with policy terms. Claim representatives play a crucial part in the insurance industry by helping resolve claims for policyholders and maintaining trust in the company.

What are the key skills and qualifications needed to thrive as a claim representative?

To thrive as a Claim Representative, you need a solid understanding of insurance policies, strong analytical abilities, and typically a bachelor's degree or relevant experience in insurance or finance. Familiarity with claims management software, CRM systems, and sometimes industry certifications like AIC (Associate in Claims) are common requirements. Excellent communication, negotiation, and customer service skills help you effectively resolve disputes and support clients during stressful situations. These skills are vital for ensuring accurate claim assessments, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges a claim representative might face, and how can they be addressed?

Claim Representatives often encounter challenges such as managing a high volume of claims, handling complex or disputed cases, and maintaining clear communication with policyholders, service providers, and legal teams. Developing strong organizational skills and time management strategies can help prioritize tasks effectively. Additionally, staying up to date with industry regulations and company protocols, as well as building rapport with customers, can make navigating difficult situations more manageable and lead to better outcomes for all parties involved.

What is the difference between Claim Representative vs Claims Adjuster?

AspectClaim RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; insurance licenses often required
Work EnvironmentOffice settings, customer interactions, claims processingFieldwork and office work, investigating claims
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators

Both Claim Representatives and Claims Adjusters work in the insurance industry, handling claims and assisting clients. Claim Representatives typically focus on customer service and initial claim processing, while Claims Adjusters investigate and evaluate claims, often in the field. Understanding these differences helps job seekers find roles aligned with their skills and credentials.

Do you need a degree to be a claim representative?

A claim representative typically does not need a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry certifications or training programs.

Is it hard to be a claim representative?

Being a claim representative can be challenging as it requires strong communication skills, attention to detail, and the ability to analyze complex information. The job often involves handling difficult situations and working under pressure, but it also offers opportunities for professional growth and certification in insurance claims adjusting.
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Infographic showing various Claim Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.

Claim Representative

Chubb

Alpharetta, GA • On-site

Full-time

Re-posted 18 days ago


Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

148th of 315 rated insurance


Job description

Job Title: Claim Representative, Workers' Compensation
Location: Alpharetta, Georgia 

About the Role:
As a Claim Representative, you will be responsible for handling workers' compensation medical-only claims. This includes managing claims from initiation to resolution, collaborating with customers and medical providers, and ensuring fair and equitable outcomes throughout the process.

Key Responsibilities:

  • Manage workers' compensation medical-only claims from setup to closure
  • Communicate with insured parties, claimants, and medical providers
  • Investigate claims and manage medical treatment
  • Prepare reports and keep claim files updated
  • Set and adjust claim reserves as needed
  • Ensure compliance with state regulations
  • Refer claims for subrogation when needed
  • Collaborate and provide excellent customer service throughout the process

Why Join Us?

  • On-the-job training provided
  • Fast-paced, supportive team environment
  • Opportunity to grow your career in insurance
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
  • Bachelor's degree preferred
  • Strong communication and organizational skills
  • Ability to multitask and meet deadlines

What Chubb employees say

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Benefits

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Workplace

Get the full story on Breakroom


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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US