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Remote Claims Supervisor Jobs in Texas (NOW HIRING)

RoadVantage

Ancillary Claims Supervisor

Austin, TX · On-site +1

Remote Monday and Friday, subject to business needs and management approval) Job Purpose The Ancillary Claims Supervisor is responsible for leading the day-to-day operations of the ancillary claims ...

NTT DATA Services

Claims Examiner Remote

Plano, TX · On-site +1

We are currently seeking a Claims Examiner Remote to join our team in Plano, Texas (US-TX), United States (US). NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end ...

NTT DATA Services

Claims Examiner Remote

Plano, TX · On-site +1

We are currently seeking a Claims Examiner Remote to join our team in Plano, Texas (US-TX), United States (US). NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end ...

NTT DATA Services

Claims Examiner Remote

Plano, TX · On-site +1

We are currently seeking a Claims Examiner Remote to join our team in Plano, Texas (US-TX), United States (US). NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end ...

AMSURG

Director, Claims

Addison, TX · Remote

Director, Claims Remote Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with ...

AmSurg LLC

Director, Claims

Addison, TX · Remote

Director, Claims Remote Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with ...

Amsurg

Director, Claims

Addison, TX · Remote

Director, Claims Remote Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with ...

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All JobsClaims Supervisor JobsRemote Claims Supervisor JobsRemote Claims Supervisor Jobs in Texas

Remote Claims Supervisor information

What is a remote claims supervisor?

Remote Claims Supervisors are professionals who oversee claims processing teams from a remote location, ensuring that insurance claims are handled efficiently and accurately. They are responsible for managing staff, reviewing complex claims, resolving escalated issues, and ensuring compliance with company policies and regulations. Working remotely, they utilize digital tools to monitor workflow, provide training, and maintain effective communication with both their teams and upper management. This role requires strong leadership skills, attention to detail, and proficiency with claims management software.

How does a remote claims supervisor effectively manage and support a distributed team?

A Remote Claims Supervisor typically oversees a team of claims adjusters or examiners who may also work remotely or from various locations. Success in this role relies on strong communication skills, utilizing digital collaboration tools, and setting clear expectations for performance and workflow. Regular virtual meetings, one-on-one check-ins, and transparent tracking of claims progress help maintain team cohesion and ensure timely resolution of claims. Supervisors often provide coaching and support via video calls or messaging platforms, fostering a collaborative and accountable remote work environment.

What are the key skills and qualifications needed to thrive as a remote claims supervisor, and why are they important?

To thrive as a Remote Claims Supervisor, you need expertise in claims processing, insurance regulations, and supervisory experience, often supported by a bachelor’s degree or relevant certifications. Familiarity with claims management software, workflow platforms, and data analysis tools is crucial for overseeing remote teams and ensuring compliance. Strong leadership, problem-solving, and communication skills help motivate distributed staff and resolve complex claim issues efficiently. These skills are essential for maintaining accuracy, productivity, and exceptional service quality in a remote insurance environment.

What is the difference between Remote Claims Supervisor vs Remote Claims Adjuster?

AspectRemote Claims SupervisorRemote Claims Adjuster
Required CredentialsInsurance license, management experienceInsurance license, claims handling certification
Work EnvironmentSupervisory role overseeing teamsIndividual claims assessment and processing
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The Remote Claims Supervisor primarily manages claims teams and oversees claims processing, requiring management experience and leadership skills. In contrast, the Remote Claims Adjuster focuses on evaluating individual claims, requiring strong analytical skills and claims handling certifications. Both roles are common in the insurance industry and often searched together, but they differ in responsibilities and required credentials.

What are popular job titles related to Remote Claims Supervisor jobs in Texas?

For Remote Claims Supervisor jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Claims Supervisor jobs in Texas look for?

The top searched job categories for Remote Claims Supervisor jobs in Texas are:

What cities in Texas are hiring for Remote Claims Supervisor jobs?

Cities in Texas with the most Remote Claims Supervisor job openings:

Remote Claims Supervisor jobs near you
Infographic showing various Remote Claims Supervisor job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 2% In-person, and 98% Remote job distribution.

Ancillary Claims Supervisor

Austin, TX • On-site, Remote

RoadVantage
Insurance Services • 11 - 50 employees
Learn more about RoadVantageexternal

Full-time

PTO

Re-posted 11 days ago

Job description

Ancillary Claims Supervisor
Job Description

Title: Ancillary Claims Supervisor
Reports to: Claims Manager
Department: Operations/ Claims Department
Direct Reports: Yes
Exempt Status: Exempt
Work Schedule: Hybrid (In-Office Tuesday–Thursday; Remote Monday and Friday, subject to business needs and management approval)
Job Purpose
The Ancillary Claims Supervisor is responsible for leading the day-to-day operations of the ancillary claims team within a high-volume call center environment. This role ensures timely, accurate claim adjudication while driving performance against key service and productivity metrics.
The Supervisor provides strong leadership, coaching, and operational oversight to a team of claims examiners, fostering a culture of accountability, consistency, and customer-focused service.
Essential Job Functions:
  • Oversee daily call center operations, including phone, email, and chat workflows, ensuring service levels and KPIs are consistently met (AHT, SLA, productivity, adherence).
  • Monitor real-time dashboards and adjust staffing or priorities to maintain optimal coverage and service performance.
  • Serve as escalation point for complex or high-risk customer interactions, ensuring professional and timely resolution.
  • Support front-line operations during high-volume periods to maintain service continuity.
  • Perform manual check payment requests as backup to Project Coordinator
  • Conduct biannual performance reviews and provide verbal and written coaching, feedback, and performance counseling as needed.
  • Coach and train less experienced examiners to ensure performance aligns with established operational standards and expectations
  • Serve as a mentor and resource for the claims department and is available for consultation/discussion with examiners
  • Assist with promoting and managing an effective quality assurance and training program
  • Assess more complex cases and settle or initiate further actions within approved authority limits
  • Ensure adjudication processes follow stated acceptable standards
  • Assist the Claims Manager with scheduled and unscheduled internal and external claim file audits
  • Conduct trend analysis to identify potential adverse claims results or operational improvement opportunities.
  • Produce and deliver ad hoc reporting to requested individuals; assist with the production of department reporting
  • Review selected dealership accounts to proactively identify any service or loss control issues and will make recommendations on how best to address them with collaboration Claims Manager
  • Assist with staffing which includes contacting potential candidates, scheduling interviews, conducting interviews, and input on the release of employee(s)
  • Oversee timekeeping accuracy by reviewing and approving employee timecards, attendance, and PTO requests in support of the payroll process.
  • Demonstrate versatility and adaptability to navigate various directions and challenges within the role.
  • Perform Manager duties in his/her absence.

Minimum Qualifications:
  • Minimum 2 years of claims or call center environment experience
  • Minimum 2 years prior leadership experience
  • High proficiency with MS Office suite
  • Familiar with contact center software solutions. NiCE InContact is a plus.
  • Claims Adjusters License (preferred)
  • Experience in team leadership, training, development, and performance management.
  • Ability to make sound decisions, resolve problems, prioritize assignments, and lead a workforce in a fast-paced, ever-changing environment.
  • Proven ability to manage multiple task efficiently and effectively while meeting deadlines.
  • Exceptional attention to detail and a high degree of accuracy.

Key Competencies:
  • Leadership amp; Coaching: Demonstrates strong leadership presence with the ability to motivate, develop, and hold team members accountable.
  • Call Center Operations Expertise: Deep understanding of high-volume, multi-channel service environments.
  • Claims Expertise: Strong analytical and decision-making skills related to claims adjudication.
  • Customer Focus: Committed to delivering a high-quality customer experience across all interactions.
  • Communication: Clear, professional communication across all levels of the organization.
  • Problem Solving amp; Adaptability: Ability to prioritize, pivot, and make decisions in a fast-paced environment.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

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