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Claims Support Specialist Jobs (NOW HIRING)

Smart AutoCare

Claims Support Specialist

Richardson, TX · On-site

Claims Support Specialist Department: Claims Administration Pay Grade: Overtime Eligibility: Non-Exempt Date: November, 2025 Job Summary : The Claims Support Representative serves as the front line ...

TEKsystems

Claims Support Specialist

East Peoria, IL

$15 - $16/hr

Business casual Position Overview We are seeking a dependable and customer-focused Claims Support Specialist II to assist with claims-related administrative tasks and customer inquiries. This is a ...

TEKsystems

Claims Support Specialist

East Peoria, IL

$15 - $16/hr

Business casual Position Overview We are seeking a dependable and customer-focused Claims Support Specialist II to assist with claims-related administrative tasks and customer inquiries. This is a ...

Nascentia Health

Claims Support Specialist

Syracuse, NY · On-site

$19.96 - $24.96/hr

The Claims Support Specialist provides support to the health plan members, providers and third party adjudicator to ensure understanding of the application of benefits and accuracy, timeliness and ...

TEKsystems

Claims Support Specialist II

Chicago, IL

$15 - $16/hr

Claims Support Specialist East Peoria, IL (Onsite) 12-Month Contract | Monday-Friday, 7:30 AM-4:00 PM Pay: $15-$16/hour TEKsystems is partnering with Erie Insurance to hire a Claims Support ...

Nascentia Health

Claims Support Specialist

Syracuse, NY

$19.96 - $24.96/hr

The Claims Support Specialist provides support to the health plan members, providers and third party adjudicator to ensure understanding of the application of benefits and accuracy, timeliness and ...

TEKsystems

Claims Support Specialist II

Chicago, IL

$15 - $16/hr

Claims Support Specialist East Peoria, IL (Onsite) 12-Month Contract | Monday-Friday, 7:30 AM-4:00 PM Pay: $15-$16/hour TEKsystems is partnering with Erie Insurance to hire a Claims Support ...

TEKsystems

Claims Support Specialist II

Johnstown, PA

$15 - $16/hr

Claims Support Specialist Location: Johnstown, PA (On-Site) Pay: $15.00-$16.00/hour Schedule: Monday-Friday, 8:00 AM - 4:30 PM Duration: 12-Month Contract Overview We are seeking a Claims Support ...

TEKsystems

Claims Support Specialist II

Johnstown, PA

$15 - $16/hr

Claims Support Specialist Location: Johnstown, PA (On-Site) Pay: $15.00-$16.00/hour Schedule: Monday-Friday, 8:00 AM - 4:30 PM Duration: 12-Month Contract Overview We are seeking a Claims Support ...

TEKsystems

Claims Support Specialist II

Lexington, KY

$15 - $16/hr

Claims Support Specialist Lexington, KY (Onsite) 6-Month Contract | Monday-Friday, 8:00 AM-4:30 PM Pay: $15-$16/hour TEKsystems is partnering with Erie Insurance to hire a Claims Support Specialist ...

TEKsystems

Claims Support Specialist II

Lexington, KY

$15 - $16/hr

Claims Support Specialist Lexington, KY (Onsite) 6-Month Contract | Monday-Friday, 8:00 AM-4:30 PM Pay: $15-$16/hour TEKsystems is partnering with Erie Insurance to hire a Claims Support Specialist ...

Horace Mann

Group Claims Support Specialist

Madison, WI · On-site

$21.44 - $29.16/hr

As a Group Claims Support Specialist , you'll play a vital role in supporting our Group Claims team by ensuring claims are processed efficiently, documentation is accurate, and customers receive ...

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Claims Support Specialist information

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$19

$29

How much do claims support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for claims support specialist in the United States is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What does a claims support specialist do?

A Claims Support Specialist assists with the processing and management of insurance claims. They review claim documents, verify information, communicate with claimants and adjusters, and ensure all necessary records are accurate and complete. Their role is essential in helping claims move efficiently through the assessment and settlement process. They may also handle administrative tasks, answer customer inquiries, and update databases to support the claims department.

How much do claims support specialists make in the US?

Claims support specialists in the US typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced professionals or those with specialized skills can earn higher wages. The role often requires strong communication skills and familiarity with claims processing software.

How does a claims support specialist typically collaborate with claims adjusters and other departments?

Claims Support Specialists play a key role in ensuring efficient claims processing by closely collaborating with claims adjusters, underwriters, and customer service teams. They assist adjusters by gathering necessary documentation, verifying claim information, and handling routine communications with clients. This teamwork helps streamline the claims workflow and resolves issues more quickly. Effective communication and organization are essential, as Claims Support Specialists often act as a bridge between the claimant, the adjuster, and other internal departments.

What are the key skills and qualifications needed to thrive as a claims support specialist, and why are they important?

To excel as a Claims Support Specialist, you need strong analytical abilities, attention to detail, and familiarity with insurance processes, often supported by a high school diploma or associate degree. Proficiency with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) is beneficial. Excellent organizational skills, effective communication, and problem-solving abilities help you stand out in this position. These skills are vital for accurately processing claims, ensuring compliance, and providing efficient service to clients and colleagues.

Is a claims support specialist a hard job?

A claims support specialist role involves reviewing and processing insurance claims, requiring attention to detail, strong communication skills, and familiarity with claims processing systems. The job can be demanding due to deadlines and the need for accuracy but is generally manageable with proper training and experience.

What is the difference between Claims Support Specialist vs Claims Processor?

AspectClaims Support SpecialistClaims Processor
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma or equivalent; insurance certifications often preferred
Work EnvironmentOffice setting, customer service interactions, administrative tasksOffice environment, data entry, reviewing claims
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsJob duties, processing procedures, and certification requirements

The Claims Support Specialist and Claims Processor roles share similarities in credentials and work environment, often overlapping in insurance and healthcare settings. The main difference lies in their focus: Claims Support Specialists handle customer interactions and administrative support, while Claims Processors focus on reviewing and processing claims. Both roles are essential in the claims workflow, but their daily tasks and responsibilities differ slightly.

Do I need a degree to be a claims support specialist?

A claims support specialist typically does not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include customer service, attention to detail, and familiarity with claims processing software; some roles may offer on-the-job training or certification programs. Requirements can vary by employer and location.
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Claims Support Specialist jobs near you
Infographic showing various Claims Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,862 per year, or $19.2 per hour.

Claims Support Specialist

Smart AutoCare

Richardson, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Job Title: Claims Support Specialist
Department: Claims Administration
Pay Grade:
Overtime Eligibility:
Non-Exempt
Date:
November, 2025
Job Summary:
The Claims Support Representative serves as the front line of our Auto Warranty Claims Call Center, assisting customers and repair facilities with questions related to contracts, coverage, claim status, and payments. This role requires strong communication skills, technical understanding, and attention to detail to deliver a positive experience and accurate information. This is a full-time, hourly, in-office position based in Richardson, TX or Jacksonville, FL.
Minimum Qualifications:
Education
High School diploma or equivalency
Experience
Proven customer support experience or experience as a client service representative
Licensure, Certification, and/or Registration
N/A
Primary Job Functions
  • Manage a high volume of inbound calls from customers, dealers, and repair facilities regarding Auto Warranty claims and coverage questions.
  • Review Auto Warranty contracts to verify eligibility for coverage, including checking terms, mileage limits, exclusions, waiting periods, and effective dates.
  • Confirm financing and payment status to ensure the contract is active and valid before proceeding with claim actions.
  • Read and interpret adjuster notes to understand claim status, required documentation, pending actions, and authorization details.
  • Take action based on adjuster direction by updating claim files, requesting additional information, sending forms, or providing next steps to the caller.
  • Provide clear and accurate explanations regarding what is and is not covered, based on contract language and claim findings.
  • Offer timely claim status updates by reviewing claim notes, uploaded documents, and all relevant system information.
  • Handle customer and dealer concerns professionally, offering solutions, setting clear expectations, and escalating when appropriate.
  • Document all interactions and updates thoroughly in the claims system to ensure accurate and complete claim records.
  • Follow all Auto Warranty claims procedures, communication standards, and regulatory guidelines.
  • Meet expectations related to quality, documentation accuracy, call handling, and customer satisfaction.

Periodic Job Functions
  • Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required
  • Spanish fluency/Bilingual a plus
  • Intermediate knowledge of Windows-based computer programs.
  • Exceptional customer service and communication skills.
  • Strong phone contact handling skills and active listening
  • Customer Orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

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