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Insurance Claims Representative Jobs in Texas (NOW HIRING)

Texas Farm Bureau Insurance

Claims Assistant

Lubbock, TX · On-site

$14.25 - $18/hr

Texas Farm Bureau Casualty Insurance Company | Department: Claims This position is responsible for ... This position is also responsible for assisting and supporting Claims Representatives with ...

Gallagher

Claims Advocate

Richardson, TX

The base salary range represents the anticipated low end and high end of the range for this ... Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA)

PFS Group

Follow up Insurance Representative

Houston, TX · On-site

$37K - $45K/yr

The Insurance Representative at PFS Group is responsible for managing client insurance accounts ... This role involves evaluating and processing insurance claims, providing expert advice to clients ...

Elevate Claims Solutions

Desk Adjuster

Dallas, TX · On-site

... insurance claims. This role involves working with policyholders, claimants, agents, and other ... Claims Reps with in-person inspection/policyholder contact when needed. • Attends product ...

Bridger Insurance Services

BI Claims Adjuster

Dallas, TX · On-site

$34 - $36.50/hr

You will work closely with claimants, medical professionals, legal representatives, and internal ... Analyze and interpret insurance policies to determine coverage and limitations. 3. Communication:

Bridger Insurance Services

BI Claims Adjuster

Dallas, TX · On-site

$34 - $36.50/hr

You will work closely with claimants, medical professionals, legal representatives, and internal ... Analyze and interpret insurance policies to determine coverage and limitations. 3. Communication:

AmTrust Financial

Claim Representative

Dallas, TX · On-site

... including insured parties, claimants, attorneys, public adjusters and other professionals ... Establish appropriate claims reserves and negotiate settlements within authority limits.

PFS Group

Remote Insurance Rep

Houston, TX · Remote

$53K - $67K/yr

The Insurance Representative at PFS Group, under the supervision of the Insurance Supervisor, manages insurance claims to ensure timely and accurate reimbursement. The role involves researching ...

PFS Group

Remote Insurance Rep

Houston, TX · On-site +1

$53K - $67K/yr

The Insurance Representative at PFS Group, under the supervision of the Insurance Supervisor, manages insurance claims to ensure timely and accurate reimbursement. The role involves researching ...

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Insurance Claims Representative information

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$6

$22

$37

How much do insurance claims representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for insurance claims representative in Texas is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.88 per hour, depending on experience, location, and employer.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

Do you need a degree to be an insurance claims representative?

Typically, a high school diploma or equivalent is sufficient to become an insurance claims representative. Some employers prefer candidates with post-secondary education or relevant certifications, and strong communication and customer service skills are important for the role.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

More about Insurance Claims Representative jobs
What are popular job titles related to Insurance Claims Representative jobs in Texas? For Insurance Claims Representative jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Representative jobs in Texas look for? The top searched job categories for Insurance Claims Representative jobs in Texas are:
What cities in Texas are hiring for Insurance Claims Representative jobs? Cities in Texas with the most Insurance Claims Representative job openings:
What are popular job titles related to Insurance Claims Representative jobs in TX? For Insurance Claims Representative jobs in TX, the most frequently searched job titles are:
Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,599 per year, or $22.9 per hour.

APD - Rideshare Commercial Claims Auto Physical Damage Adjuster

Liberty Mutual

Plano, TX

$46K - $84K/yr

Full-time

Posted 16 days ago

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

48th of 304 rated insurance

Job description


Description

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

 

Are you looking for an opportunity to join a claims team with a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Westborough, MA; Hoffman Estates, IL; Weatogue, CT; Indianapolis, IN; Plano, TX; Suwanee, GA; or Lake Oswego, OR; Las Vegas, NV; Chandler, AZ.  (Please note this policy is subject to change.) 

Responsibilities:

  • Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
  • Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
  • Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
  • Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
  • Determines and negotiates settlement amount for damages claimed within assigned authority limits.
  • Writes simple to moderately complex property damage estimates or review auto damage estimates.
  • Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
  • Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
  • Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.
Qualifications
  • Bachelor’s Degree preferred. High school diploma or equivalent required.
  • 1-2 years of experience. Claims handling skills preferred.
  • Strong customer service and technology skills.
  • Able to navigate multiple systems, strong organizational and communication skills.
  • License may be required in multiple states by state law.
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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