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Initial Loss Reporting Claims Associate Jobs (NOW HIRING)

AAA

Claims Loss Reporting Specialist

Coppell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Claims Loss Reporting Specialist This is an Onsite/In-office Position in Coppell, TX Job Summary ... Associates or Bachelor's Degree or a Combination of experience and education * 1-3 years Call ...

New

AAA

Claims Loss Reporting Specialist

Coppell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Claims Loss Reporting Specialist This is an Onsite/In-office Position in Coppell, TX Job Summary ... Associates or Bachelor's Degree or a Combination of experience and education * 1-3 years Call ...

New

Related

Claims Associate, Risk Management

Manhattan, NY · On-site

$120K - $140K/yr

... initial loss notices for all lines of coverage and assist with follow-up documentation and ... database to ensure accurate reporting and recordkeeping. * Other claim tasks as assigned.

Related

Claims Associate, Risk Management

Manhattan, NY · On-site

$120K - $140K/yr

... initial loss notices for all lines of coverage and assist with follow-up documentation and ... database to ensure accurate reporting and recordkeeping. * Other claim tasks as assigned.

ALKEME

Commercial Lines Claims Associate

Pearl River, NY · On-site

$18.25 - $24.75/hr

Commercial Lines Claims Associate Job Title: Commercial Lines Claims Associate Location: In-office ... Prepare claims reports for actuaries when requested. * Ensure accuracy of financial loss data by ...

ALKEME

Commercial Lines Claims Associate

Glen Allen, VA · On-site

$16.50 - $22.25/hr

Commercial Lines Claims Associate Location: Glen Allen, VA 23060 Reports to: Chief Counsel ... Prepare claims reports for actuaries when requested. * Ensure accuracy of financial loss data by ...

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Initial Loss Reporting Claims Associate information

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How much do initial loss reporting claims associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for initial loss reporting claims associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by an initial loss reporting claims associate, and how can they be effectively managed?

Initial Loss Reporting Claims Associates often encounter challenges such as handling high call volumes, managing sensitive conversations with distressed clients, and ensuring accurate data entry under time constraints. To manage these challenges effectively, it's important to develop strong communication and active listening skills, maintain attention to detail, and utilize organizational tools provided by the employer. Additionally, collaborating closely with team members and supervisors can help in troubleshooting complex cases and maintaining a supportive work environment.

What does an initial loss reporting claims associate do?

An Initial Loss Reporting Claims Associate is responsible for receiving and processing the first notifications of insurance claims from policyholders or third parties. They gather essential information about the incident, document the details accurately, and ensure the claim is set up correctly in the company's system. Their role is crucial in initiating the claims process, providing customer support, and routing claims to appropriate adjusters for further investigation. This position often requires strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality.

What is the difference between Initial Loss Reporting Claims Associate vs Claims Adjuster?

AspectInitial Loss Reporting Claims AssociateClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensingHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service focus, data entryField and office work, investigating claims
Industry UsageInsurance companies, claims reporting departmentsInsurance companies, claims investigation teams
Search/Comparison IntentUnderstanding entry-level claims reporting rolesEvaluating claims investigation and settlement roles

In summary, an Initial Loss Reporting Claims Associate primarily handles reporting and data entry related to insurance claims, often at an entry level. A Claims Adjuster, on the other hand, investigates and evaluates claims to determine coverage and settlement. Both roles are essential in the insurance industry but differ in responsibilities and required credentials.

What are the key skills and qualifications needed to thrive as an initial loss reporting claims associate?

To thrive as an Initial Loss Reporting Claims Associate, you need strong attention to detail, customer service skills, and an understanding of insurance claims processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively assist clients during stressful situations. These skills ensure accurate claim intake, efficient service delivery, and positive customer experiences during the critical first stage of the claims process.
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Initial Loss Reporting Claims Associate jobs near you
Infographic showing various Initial Loss Reporting Claims Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,653 per year, or $21 per hour.

Claims Loss Reporting Specialist

American Automobile Association (AAA)

Coppell, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 hours ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

220th of 306 rated insurance

Job description

Claims Loss Reporting Specialist

This is an Onsite/In-office Position in Coppell, TX
Job Summary
The Claims Loss Report Specialist is a para-professional position within the Claims Call Center Operation. This position is the first contact for claimants, primarily via inbound calls. The position receives and documents first notice of loss, takes overflow calls, and answers low complexity claims related questions for the Claims department while delivering a totally satisfying member experience through exceptional customer service. When service requests are beyond the position's training, appropriate point of contact is determined, and callers are redirected appropriately.
Job Duties

  • Answer incoming calls for the Claims business unit and/or make routine telephone calls. Receive and accurately document first notice of loss calls

  • Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.

  • Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members.

  • Explain and evaluate benefits, coverages, and claims process involving glass claims.

  • Take overflow calls and answer low complexity claims related questions. Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.

  • Demonstrate appropriate knowledge and use of the Claims systems.

  • Answer member requests for general membership information and/or refer to appropriate parties.


Qualifications

  • Associates or Bachelor's Degree or a Combination of experience and education

  • 1-3 years Call center customer service. Required

  • Demonstrated proficiency in customer service required.

  • Successful completion of foundation training required.

  • English language fluency required.

  • Professional communication skills required, both written and oral.

  • Proficiency in using Microsoft Office software, including Outlook and Word.

  • Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy.


Travel Requirements

  • Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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