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Initial Loss Reporting Claims Associate Jobs in Nebraska

Pacificlife

Operations Claims Specialist

Omaha, NE

$26/hr

This position may be filled at the Operations Claims Associate, Operations Claims Specialist, Sr. ... Identify and report errors, process gaps, and improvement opportunities * Follow established ...

Brookfield

Senior Claims Representative

Omaha, NE · On-site

$24.75 - $28.65/hr

Confirms coverage and the facts of loss through the initial investigation promptly and thoroughly ... Reporting to claims management and underwriters on claims trends and developments. * Processing ...

Brookfield

Senior Claims Representative

Omaha, NE · On-site

$24.75 - $28.65/hr

Confirms coverage and the facts of loss through the initial investigation promptly and thoroughly ... Reporting to claims management and underwriters on claims trends and developments. * Processing ...

Brookfield

Senior Claims Representative

Omaha, NE · On-site

$24.75 - $28.65/hr

Confirms coverage and the facts of loss through the initial investigation promptly and thoroughly ... Reporting to claims management and underwriters on claims trends and developments. * Processing ...

Brookfield

Complex Claims Specialist

Omaha, NE · On-site

... loss. * Completion of the claim investigation, and/or review of the initial investigation on ... Report to Underwriting when information is developed requiring a risk analysis of the policy.

Brookfield

Complex Claims Specialist

Omaha, NE · On-site

... loss. * Completion of the claim investigation, and/or review of the initial investigation on ... Report to Underwriting when information is developed requiring a risk analysis of the policy.

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All JobsInitial Loss Reporting Claims Associate JobsInitial Loss Reporting Claims Associate Jobs in Nebraska

Initial Loss Reporting Claims Associate information

What does an initial loss reporting claims associate do?

An Initial Loss Reporting Claims Associate is responsible for receiving and processing the first notifications of insurance claims from policyholders or third parties. They gather essential information about the incident, document the details accurately, and ensure the claim is set up correctly in the company's system. Their role is crucial in initiating the claims process, providing customer support, and routing claims to appropriate adjusters for further investigation. This position often requires strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as an initial loss reporting claims associate?

To thrive as an Initial Loss Reporting Claims Associate, you need strong attention to detail, customer service skills, and an understanding of insurance claims processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively assist clients during stressful situations. These skills ensure accurate claim intake, efficient service delivery, and positive customer experiences during the critical first stage of the claims process.

What are some common challenges faced by an initial loss reporting claims associate, and how can they be effectively managed?

Initial Loss Reporting Claims Associates often encounter challenges such as handling high call volumes, managing sensitive conversations with distressed clients, and ensuring accurate data entry under time constraints. To manage these challenges effectively, it's important to develop strong communication and active listening skills, maintain attention to detail, and utilize organizational tools provided by the employer. Additionally, collaborating closely with team members and supervisors can help in troubleshooting complex cases and maintaining a supportive work environment.

What is the difference between Initial Loss Reporting Claims Associate vs Claims Adjuster?

AspectInitial Loss Reporting Claims AssociateClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensingHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service focus, data entryField and office work, investigating claims
Industry UsageInsurance companies, claims reporting departmentsInsurance companies, claims investigation teams
Search/Comparison IntentUnderstanding entry-level claims reporting rolesEvaluating claims investigation and settlement roles

In summary, an Initial Loss Reporting Claims Associate primarily handles reporting and data entry related to insurance claims, often at an entry level. A Claims Adjuster, on the other hand, investigates and evaluates claims to determine coverage and settlement. Both roles are essential in the insurance industry but differ in responsibilities and required credentials.

What are popular job titles related to Initial Loss Reporting Claims Associate jobs in Nebraska?

For Initial Loss Reporting Claims Associate jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Initial Loss Reporting Claims Associate jobs in Nebraska look for?

The top searched job categories for Initial Loss Reporting Claims Associate jobs in Nebraska are:

What cities in Nebraska are hiring for Initial Loss Reporting Claims Associate jobs?

Cities in Nebraska with the most Initial Loss Reporting Claims Associate job openings:

Initial Loss Reporting Claims Associate jobs near you
Infographic showing various Initial Loss Reporting Claims Associate job openings in Nebraska as of June 2026, with employment types broken down into 1% As Needed, 36% Full Time, 59% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Operations Claims Specialist

Pacificlife

Omaha, NE

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

We're actively seeking a talented Operations Claims professional to join our Operations Claims processing team within the Consumer Markets Division (CMD) in Omaha, NE or Charlotte, NC. This role follows a hybrid schedule of one day a week in office.

As part of the Claims processing team, you'll move Pacific Life, and your career, forward by ensuring accurate, timely, and compliant processing of insurance claims while delivering exceptional service to customers and internal partners. You will review and process contestable and non-contestable death and living claims on both annuity contracts and life insurance policies.

This position may be filled at the Operations Claims Associate, Operations Claims Specialist, Sr. Operations Claims Specialist, or Sr. Operations Claims Analyst level based on experience and business needs, and we are open to hiring across all levels.

How you'll help move us forward:

Claims Processing & Adjudication

  • Review claims against contract and policy provisions to ensure accuracy and appropriate resolution

  • Process transactions accurately with complete documentation and payment validation

  • Identify and document outstanding requirements and required next steps

  • Maintain clear and detailed claim notes for continuity of service

  • Ensure adherence to regulatory, compliance, and procedural standards

Customer & Partner Communication

  • Respond to customer and internal partner inquiries via phone and email

  • Communicate clearly, professionally, and with empathy, especially in sensitive claim situations

  • Research and resolve claim-related inquiries within service level expectations

  • Escalate complex or high-risk issues appropriately

Operational Excellence & Risk Management

  • Balance accuracy, efficiency, and risk mitigation in claims decisions

  • Identify and report errors, process gaps, and improvement opportunities

  • Follow established procedures, job aids, and knowledge resources

  • Support workload balancing and queue management priorities

Collaboration & Team Support

  • Partner with peers, leadership, and cross-functional teams to resolve issues

  • Support team workflow needs and participates in functional rotations

  • Contribute to a professional, collaborative team environment

Leadership, Training & Continuous Improvement (Sr. Operations Claims Specialist)

  • Provide mentoring, coaching, and peer training

  • Conduct quality reviews and identify trends

  • Support process improvements, documentation updates, and project initiatives

  • Serve as a subject matter expert for complex or escalated claims

The experience you bring:

  • Operations Claims Associate: 0-2 years of operations or insurance-related experience

  • Operations Claims Specialist: 2-3+ years of claims processing experience with demonstrated proficiency

  • Sr. Operations Claims Specialist: 3+ years of advanced claims experience, including complex or contestable claims

  • Sr. Operations Claims Analyst: 5+ years of experience with expertise in complex or contestable claims

  • Strong analytical, critical thinking, and problem-solving skills

  • High attention to detail with ability to manage multiple priorities

  • Ability to balance accuracy and efficiency in a fast-paced environment

  • Strong written and verbal communication skills, including handling sensitive situations with empathy

  • Ability to work both independently and collaboratively

What makes you stand out:

  • Experience with life insurance and/or annuity claims

  • Experience handling contestable claims or investigations

  • Experience with training, mentoring, or coaching

Education Requirements:

  • Bachelor's degree or equivalent combination of education and experience

Level Differentiation & Compensation:

Compensation will vary depending on level, experience, and qualifications, and location.

Operations Claims Associate

  • Entry-level role focused on developing foundational claims knowledge and skills

  • Omaha Compensation: $24 - $26/hr.

  • Charlotte Compensation: $25 - $27/hr.

Operations Claims Specialist

  • Independently performs advanced claims transactions and meets performance expectations

  • Omaha Compensation: $26 - $28/hr.

  • Charlotte Compensation: $27 - $29/hr.

Sr. Operations Claims Specialist

  • Handles complex or contestable claims and contributes to training, quality, and process improvement efforts

  • Omaha Compensation: $32 - $34

  • Charlotte Compensation: $33 - $36

Sr. Operations Claims Analyst

  • Serves as subject matter expert and leads complex investigations and cross-functional initiatives

  • Omaha Compensation: $39 - $41

  • Charlotte Compensation: $41 - $43

#LI-RB1

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

  • Paid Parental Leave as well as an Adoption Assistance Program

  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

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