ZipRecruiter

Log In

2

Remote Fnol Jobs (NOW HIRING)

Safelite Group

Senior Product Analyst, Agentic AI

Work Location: remote Reports to: Product Director, Agentic Experiences What You'll Do Define the agent's requirements * Gather and document client-specific FNOL scheduling requirements: business ...

E-Solutions

FINEOS Claims

Longterm Contract Onsite or Remote both works here Role Overview The Senior Technical Lead - FINEOS ... Lead development and configuration across core claims functions such as FNOL, adjudication ...

SolvdUS, Inc

Negotiation Specialist

Southlake, TX · Remote

$26 - $31/hr

From FNOL to final settlement, we connect technology and expertise to deliver precision ... This is a full-time, remote position with the ideal candidate being self-motivated, reliable, and ...

Adlib Software

Account Executive, Insurance

CA · Remote

$125K - $145K/yr

FNOL packets, police reports, medical records, adjuster notes, loss runs, submissions, endorsements ... Remote, North America. Approximately 30% travel. Target start date September 15, 2026 Base salary ...

SolvdUS, Inc

Director of Data Engineering

Lenexa, KS · Remote

From FNOL to final settlement, we connect technology and expertise to deliver precision ... A fully remote work environment with flexibility and autonomy. * The opportunity to grow with a ...

next page

Showing results 1-20

All Jobsremote JobsRemote Fnol Jobs

Remote Fnol information

What is a remote FNOL?

A Remote FNOL (First Notice of Loss) job involves handling the initial report of an insurance claim, typically after an accident or loss, from a remote location. Employees in this role collect essential details from clients, document the incident, and guide claimants through the first steps of the claims process via phone, email, or online platforms. The goal is to provide efficient and empathetic service while accurately recording all necessary information for further claims processing. Remote FNOL professionals need strong communication skills, attention to detail, and the ability to work independently from home or another remote setting.

What are the key skills and qualifications needed to thrive as a remote FNOL?

To thrive as a Remote FNOL Representative, you need strong customer service skills, attention to detail, and a foundational understanding of insurance claims processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and standard office applications is typically required. Excellent verbal communication, problem-solving abilities, and empathy help you excel in assisting clients during stressful situations. These skills ensure accurate, timely claim intake and a positive customer experience, which are critical for both customer satisfaction and efficient claims processing.

What are the typical challenges faced by remote FNOL professionals, and how can they be addressed?

Remote FNOL professionals often navigate challenges such as managing high call volumes, accurately gathering incident details over the phone or digital channels, and dealing with customers who may be distressed after a loss. Success in this role relies on strong communication skills, attention to detail, and the ability to stay calm under pressure. Many teams provide robust training and support systems, including access to digital claim management tools and regular feedback, to help employees handle these challenges effectively. Collaboration with claims adjusters, supervisors, and technical support is also common to ensure smooth claim processing and customer satisfaction.

What is the difference between Remote Fnol vs Remote Claims Adjuster?

AspectRemote FnolRemote Claims Adjuster
Required CredentialsBasic insurance knowledge, sometimes certificationInsurance license, adjuster certification
Work EnvironmentCustomer service, claim intakeClaim assessment, investigation
Industry UsageInsurance companies, third-party vendorsInsurance companies, independent agencies
Common Search IntentUnderstanding initial claim reportingEvaluating claim validity and settlement

Remote Fnol specialists focus on initial claim reporting and customer interaction, often requiring basic insurance knowledge. Remote Claims Adjusters handle detailed claim investigations and settlements, typically needing licensing and advanced skills. While both roles work remotely within the insurance industry, they serve different stages of the claims process and have distinct credential requirements.

More about Remote Fnol jobs

What cities are hiring for Remote Fnol jobs?

Cities with the most Remote Fnol job openings:

What are the most commonly searched types of Fnol jobs?

The most popular types of Fnol jobs are:

What states have the most Remote Fnol jobs?

States with the most job openings for Remote Fnol jobs include:

What job categories do people searching Remote Fnol jobs look for?

The top searched job categories for Remote Fnol jobs are:

Remote Fnol jobs near you
Infographic showing various Remote Fnol job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution.

Senior Product Analyst, Agentic AI

Safelite Group, Inc.

Remote

Full-time

Medical, Life, Retirement, PTO

Posted 13 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 244 frontline employees who took The Breakroom Quiz

211th of 371 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
We are bringing to market the Safelite Solutions AI agent that schedules First Notice of Loss (FNOL) appointments for our clients. It is one of the first agentic experiences to reach clients at scale, and it needs someone who can turn client-specific requirements into clear, buildable specifications and drive them through definition, execution, testing, and scale.
The Senior Product Analyst, FNOL Scheduling Agent works day to day with the technical team building the agent. You own the translation of what the agent needs to do for each client, resolving ambiguous or conflicting requirements into clarity the engineering team can build against, and stay hands-on through testing and validation before and after launch. You report to the Product Director, Agentic Experiences and work alongside product, engineering, design, and client-facing teams to get this agent live and improving in production.
Work Location: remote
Reports to: Product Director, Agentic Experiences
What You'll Do
Define the agent's requirements
  • Gather and document client-specific FNOL scheduling requirements: business rules, workflows, edge cases, and exceptions across client contracts.

  • Translate ambiguous or conflicting inputs from clients, Operations, and Sales into clear, testable specifications the technical team can build against.

  • Maintain a single source of truth for requirements as they evolve, and flag scope or feasibility tradeoffs early.

Drive execution with the technical team
  • Work daily with engineering to bring client requirements into the build, answering questions, resolving ambiguity, and keeping delivery unblocked.

  • Prioritize and sequence requirements alongside the technical team's capacity and the roadmap set by the Product Director.

  • Represent the client and business perspective in technical discussions, and represent technical constraints back to the business.

Test and validate the agent
  • Design and execute test plans covering client-specific scenarios, business rules, and FNOL scheduling edge cases.

  • Validate agent outputs against client requirements before launch and after every change, including manual review of conversation transcripts and scheduling outcomes.

  • Identify failure patterns, log defects clearly, and drive them to resolution with engineering.

Scale the agent across clients
  • Support rollout of the agent to new clients, adapting requirements and test plans to each client's specific needs.

  • Monitor performance post-launch (accuracy, resolution rate, scheduling success, escalations) and flag issues or improvement opportunities.

  • Build repeatable processes for requirements gathering, testing, and client onboarding so the agent scales efficiently.

Bring clarity across teams
  • Act as the connective tissue between clients, Operations, Sales, and the technical team, ensuring nothing gets lost in translation.

  • Communicate status, risks, and tradeoffs clearly to the Product Director and stakeholders.

  • Bring structure to ambiguous problems and keep delivery moving when requirements are still taking shape.

Qualifications
Requirements
  • 4+ years of experience in product analysis, business analysis, technical product management, or a similar role translating business/client requirements into technical specifications.

  • Experience working directly with engineering teams to define, build, and test software or AI-driven products.

  • Strong analytical skills: comfortable writing detailed requirements, test plans, and structured documentation.

  • Experience testing and validating software or AI/conversational products, including designing test cases and reviewing output against expected behavior.

  • Familiarity with AI/agentic or conversational products is a strong plus; comfort with tools like Claude, ChatGPT, or similar to support analysis and documentation is expected.

  • Ability to manage multiple client-specific requirement sets simultaneously without losing accuracy or context.

  • Strong written and verbal communication; ability to operate in ambiguity and bring structure to complex, evolving requirements.

  • Experience in insurance, claims, FNOL, or auto glass/repair operations is a plus but not required.

Preferred
  • Experience supporting the launch of a new AI agent, chatbot, or automated workflow from definition through production scale.

  • Familiarity with evaluation and observability practices for AI agents (test transcripts, accuracy scoring, failure analysis).

  • Experience working with multiple external clients or business units with differing requirements on a shared product.

  • Familiarity with digital analytics or performance platforms (e.g., Quantum Metric, Snowflake, or similar) to assess agent performance.

What You Will Get:
  • Competitive weekly pay and bonus opportunities.
  • Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.
  • View all our health, wealth and life offerings at www.safelitebenefits.com

#LI-KJ1

What Safelite employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply