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Associate Customer Success Representative Jobs (NOW HIRING)

VIVA USA INC

Customer Success Representative

Alamo, TN · On-site

$27.14 - $32.14/hr

The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately ...

Zmana

Customer Success Representative

Honolulu, HI · On-site

Customer Success Representative Z MANA Smart Security - Honolulu, HI We: Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on ...

Orbus Inc

Customer Success Representative

Woodridge, IL · On-site

$21 - $25/hr

... Associates to ensure timely resolution * Proactively communicate with Key/National and Core ... Our Customer Success Representatives have a high school diploma or equivalent, and many candidates ...

AboutTime

Customer Success Representative

Payson, UT · On-site

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

Argen

Customer Success Representative

San Diego, CA · On-site

Customer Success Representative Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and ...

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How much do associate customer success representative jobs pay per year?

As of May 29, 2026, the average yearly pay for associate customer success representative in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Representative, and why are they important?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by Associate Customer Success Representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What is an Associate Customer Success Representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.
What cities are hiring for Associate Customer Success Representative jobs? Cities with the most Associate Customer Success Representative job openings:
What are the most commonly searched types of Customer Success Representative jobs? The most popular types of Customer Success Representative jobs are:
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Associate Customer Success Representative jobs near you
Customer Success Representative

Customer Success Representative

VIVA USA INC

Alamo, TN • On-site

$27.14 - $32.14/hr

Contractor

Posted 23 days ago

Job description

Job Description
The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately the overall NPS score. The Customer Success Representative is the voice of the customer within the facility and is part of the North American Hub's Marketing & Sales organization. The Customer Success Representative's goals and initiatives are driven by impacting new business by offering a world class customer experience.
Typical duties/responsibilities for The Customer Success Representative may include, but are not limited to, the following:
Process new orders and drive "clean order" initiative from Customer Success into manufacturing and strive towards an overall reduction of order entry throughput time.
Promote collaboration with engineering to meet customers' expectations by providing a complete drawing package with an emphasis on quality and on time submittal.
Process change orders and develop positive internal relationships with Operations, Quality, Supply Chain, Engineering and Production Planning to manage post order changes.
Support the manufacturing facility's efforts to maximize revenue on a monthly, quarterly and yearly basis by driving down units on shipping hold. Attend the revenue meeting and manage customers' orders to reduce units built in manufacturing that are unable to ship for reasons M&S can influence, such as obtaining ship to addresses, points of contacts or working with finance to release credit holds.
Manage return authorizations, customer concessions, milestone billing and overdue invoices.
Embrace and implement lean manufacturing methodologies to drive continuous improvement within Customer Success. Review processes and procedures as part of standard work. Conduct Root Cause Countermeasures, Rapid Problem Solving events and develop lessons learned.
Effectively communicate customer's shipping schedules and resolve potential delays. Implement and monitor the design freeze schedule.
Actively participate and attend daily meetings. Appropriately escalate issues for resolution where applicable.
Required Qualifications:
Bachelor's degree in the Engineering or Business fields of study or equivalent work experience may be considered.
Preferred Qualifications:
Experience with Microsoft Office and SAP beneficial.
Knowledge of general accounting principles.
Strong organizational skills and a basic understanding of project management elements are preferred.
Aptitude for basic technical specifications and strong problem-solving skills.
Notes:
100% Onsite
Monday - Friday (standard business hours)
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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