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Associate Customer Success Representative Jobs in Toronto, ON

Caribou

Senior Customer Success Associate

Toronto, ON · On-site +1

$65K - $80K/yr

We're looking for a Senior Customer Success Associate to support and eventually lead accounts within our strategic markets portfolio. Strategic Markets includes a range of customer profiles, ranging ...

Infobip

Customer Success/ Sales Associate

Toronto, ON · On-site

CA$53K - CA$70K/yr

Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Associate in Canada (remote) . You'll have the opportunity to learn from experienced professionals ...

OSG Canada Ltd

Customer Success Specialist

Burlington, ON · On-site

$28 - $36/hr

Distinguishing Characteristics The Customer Success Specialist role represents an advanced level within the Customer Success function and encompasses all responsibilities and competencies of Customer ...

OSG Canada

Customer Success Specialist

Burlington, ON · On-site

CA$28 - CA$36/hr

Distinguishing Characteristics The Customer Success Specialist role represents an advanced level within the Customer Success function and encompasses all responsibilities and competencies of Customer ...

ExperiencePoint

Client Success Associate

Toronto, ON

We immerse companies in an approach that puts customers and their needs at the heart of everything ... ABOUT THE ROLE We're looking for a driven and relationship-focused Client Success Associate to grow ...

JobGet

Customer Operations Associate

Toronto, ON · Remote

CA$55K - CA$65K/yr

Customer Operations Associates sit within the Customer Success department and are the operations and analytics powerhouse that ensures our partners are getting the most out of our product. You'll ...

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All JobsAssociate Customer Success Representative JobsAssociate Customer Success Representative Jobs in Toronto, ON

Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What are popular job titles related to Associate Customer Success Representative jobs in Toronto, ON?

For Associate Customer Success Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Representative jobs in Toronto, ON look for?

The top searched job categories for Associate Customer Success Representative jobs in Toronto, ON are:

Associate Customer Success Representative jobs near you
Infographic showing various Associate Customer Success Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 59% Full Time, and 41% Temporary. Highlights an 100% In-person job distribution.

Bilingual Customer Success Representative (Mandarin or Cantonese/English)

Embark Student Corp.

Toronto, ON

$20/hr

Contractor

Re-posted 2 days ago

Job description

We are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children's future, and are fluent in Chinese (mandarin or Cantonese) & English.
This is a 3 month contract position from July to September 2026 with opportunity for extension based on business needs.
        Delivers exceptional customer experience to Embark customers and prospects.
        Identifies customer needs and provides best solution or guidance in the best interests of customers.
        Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.
        Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. 
        Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.
        Looks for ways to enhance or improve overall customer experience.
        Organizes customer related information to ensure accuracy, completeness, and confidentiality.
        Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
        Broader accountabilities may be assigned as needed.
        Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.
        One year of experience providing excellent customer service and/or working in a customer support department
        Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.
        Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.
        Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.
        Strong analytical and problem-solving skills
        Proficient with Microsoft Office 365
        Being flexible to meet the needs of the Customer Success Centre.
        A requirement for the bilingual Customer Success Representative role: Fluent in Chinese (Mandarin or Cantonese) & English.
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