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Associate Customer Success Representative Jobs in Utah

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · Hybrid

$42K/yr

  • Medical

  • Retirement

A Customer Success Representative?s primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Food Products

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

Coalition, Inc.

Customer Success Associate

Provo, UT · On-site

$50K/mo

  • Medical

  • Dental

  • Vision

  • PTO

About the role We are looking for motivated candidates who thrive in a high-growth environment to join our Customer Success team. In this role, you will be accountable for providing the highest level ...

Orion Advisor Solutions LLC

Customer Success Associate

Lehi, UT · On-site

$20.67 - $29.57/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Associate The Customer Success Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on ...

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All JobsAssociate Customer Success Representative JobsAssociate Customer Success Representative Jobs in Utah

Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What are popular job titles related to Associate Customer Success Representative jobs in Utah?

For Associate Customer Success Representative jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Representative jobs in Utah look for?

The top searched job categories for Associate Customer Success Representative jobs in Utah are:

Associate Customer Success Representative jobs near you

Customer Success Representative

Fidelity Fulfilment

Salt Lake City, UT • On-site

$18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

We are Fidelity Fulfilment
Fidelity Fulfilment is a leader in high-quality and complex fulfilment and logistics solutions, dedicated to delivering exceptional service to our clients. We specialize in efficient, innovative, and reliable warehousing and distribution, ensuring products reach their destination quickly and accurately. Our team takes pride in upholding our core values of:
  • Quality - We maintain the highest standards in everything we do.
  • Innovation - We embrace new ideas and technologies to enhance our processes.
  • Respect - We value and support each other, fostering a positive work environment.
  • Versatility - We adapt to challenges with agility and efficiency.

Role Summary
The Customer Success Specialist plays a critical role in ensuring smooth, compliant, and on-time deliveries for our business customers. This position manages inbound and outbound freight while serving as a key liaison between internal teams, clients, carriers, and retail partners. If you enjoy problem-solving, logistics coordination, and working in a fast-paced B2B environment, this role offers real ownership and impact.
Key Responsibilities
  • Customer Success & Shipping
    • Coordinate freight shipments to align with customer requirements and retailer guidance on routing, labeling and delivery.
    • Schedule and track shipments while minimizing delays while ensuring communication with partners on delivery success.
    • Act as the primary trusted point of contact for clients, carriers and freight partners regarding shipment status, delivery concerns, and logistics questions
    • Provide timely, clear communication to deliver a consistent and positive client experience
    • Support new client onboarding by aligning shipping processes and expectations
    • Manage routing requests, ASNs, delivery appointments, and chargeback prevention efforts
  • Cross-Functional Collaboration
    • Work closely with warehouse operations, inventory control, and internal customer service teams
    • Ensure shipping documentation is accurate and complete, including BOLs, packing lists, and confirmations
    • Actively contribute to process improvements that increase efficiency and reduce errors
  • Reporting & Administration
    • Track freight performance, delivery accuracy, and service metrics
    • Maintain accurate shipment records within internal systems
    • Identify trends related to delays, damages, or carrier performance and escalate when necessary

What You'll Bring
  • Proven experience in logistics, transportation, or supply chain support
  • Experience using Warehouse management Systems (WMS) and Transportation Management Systems (TMS
  • Ability to manage multiple priorities in a deadline-driven environment
  • Customer-centric with excellent communication and problem solving skills
  • Comfortable working in a fast-paced, operational environment
  • Proactive mindset with high attention to detail and accuracy

Details of our benefits
  • $18.00 per hour
  • Paid PTO
  • Health, Dental and Vision insurance
  • Company discounts
  • Access to free employee assistance, providing you with confidential support and guidance 24/7

What We Offer
Opportunities for career growth in a fast-moving company.
A supportive and inclusive team culture.
The chance to make a meaningful impact in a growing business.

Apply