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Customer Service Insurance Jobs in Utah (NOW HIRING)

Entrata

Insurance Customer Service Representative

Lehi, UT · Hybrid

$17.45 - $27.31/hr

The CSR will provide essential customer support within the insurance domain, utilizing foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role ...

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site

$17.45 - $27.31/hr

The CSR will provide essential customer support within the insurance domain, utilizing foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role ...

Entrata

Insurance Customer Service Representative

Lehi, UT · Hybrid

$37.50K - $51.60K/yr

The CSR will provide essential customer support within the insurance domain, utilizing foundational knowledge to address routine inquiries, policy updates, and basic problem-solving tasks. This role ...

StaffMyAgency LLC

INSURANCE AGENT TRAINEE

Draper, UT · On-site

$41K - $96K/yr

We will provide full one-on-one training in sales, customer service, insurance knowledge, and marketing techniques. Base Pay + Commission! Responsibilities: * Provide quotes, pricing, and other ...

StaffMyAgency LLC

INSURANCE AGENT TRAINEE

Herriman, UT · On-site

$41K - $96K/yr

We will provide full one-on-one training in sales, customer service, insurance knowledge, and marketing techniques. Base Pay + Commission! Responsibilities: * Provide quotes, pricing, and other ...

StaffMyAgency LLC

INSURANCE AGENT TRAINEE

Lehi, UT · On-site

$41K - $96K/yr

We will provide full one-on-one training in sales, customer service, insurance knowledge, and marketing techniques. Base Pay + Commission! Responsibilities: * Provide quotes, pricing, and other ...

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Customer Service Insurance information

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$8

$17

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How much do customer service insurance jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer service insurance in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Utah? The most popular types of Customer Service Insurance jobs in Utah are:
What are popular job titles related to Customer Service Insurance jobs in Utah? For Customer Service Insurance jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Utah look for? The top searched job categories for Customer Service Insurance jobs in Utah are:
What cities in Utah are hiring for Customer Service Insurance jobs? Cities in Utah with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you

Insurance CSR

Poms & Associates Insurance Brokers LLC

Logan, UT • On-site

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description:

Title: Insurance Customer Service Representative

We are seeking a Customer Service Representative to join our Commercial Lines Processing Support Team. In this role, you will deliver accurate, timely service while continuing to build your technical knowledge and independence. You will support Account Managers and collaborate with team members to ensure a high-quality client experience.

Essential Functions & Responsibilities

  • Manage assigned workload and team inbox, ensuring timely and accurate completion of tasks
  • Issue Certificates of Insurance, Evidence of Property, and related documents
  • Process policy changes including endorsements, driver and vehicle updates, and Auto ID Cards
  • Review policies, endorsements, and carrier documents for accuracy and completeness
  • Process incoming carrier documents from email, mail, and carrier portals
  • Maintain and update client and policy information in the Agency Management System
  • Proactively follow up on outstanding items to ensure completion
  • Communicate with clients and carriers on routine service needs
  • Support Account Managers with renewals, audits, and day-to-day account servicing
  • Adhere to agency procedures and Errors & Omissions guidelines.
  • Perform additional duties and projects as assigned.

Required Skills & Attributes

  • Strong relationship-building and a proactive, client-focused communication style.
  • High attention to detail and accuracy in a fast-paced environment.
  • Excellent organizational, multitasking, and time-management skills.
  • Team-oriented, solutions-focused approach with strong problem-solving ability.
  • Ability to work independently with accountability and minimal supervision.

Education & Experience

  • Minimum 6 months of commercial lines insurance experience required
  • High school diploma or GED required; college degree preferred.
  • Prior customer service experience preferred.
  • Property & Casualty license preferred or willingness to obtain within 30 days of hire.
  • Proficiency with Microsoft Office; experience with AMS systems is a plus.

Work Schedule & Environment

This is a full-time, in-office role. You must be able to work on-site in the Logan, Utah office 5 days per week.

Compensation

Hourly Rate: $18.00–$19.50/hr (DOE)

This role includes a comprehensive benefits package, licensing support, skill development opportunities, and a defined growth path within the commercial lines service team, ensuring overall competitiveness in the Utah market.

Career Growth & Development

Our structured development path is designed to help team members build technical skills and advance into higher-level service and account management roles:

  • CSR I ? CSR III ~ 6–9 months in each role
  • Junior Account Manager ? Account Manager ~ 1-2 years in each role Throughout your progression, you will have access to:
  • Mentorship and hands-on training
  • Increasingly complex responsibilities
  • Support for earning professional designations (e.g., CISR, CIC)
  • Cross-functional development opportunities

Benefits

  • Medical, dental, and vision insurance
  • FSA (traditional & dependent care)
  • Supplemental insurance options (STD, LTD, Life/AD&D, LTC)
  • 401(k) with Safe Harbor employer contribution
  • PTO, floating holidays, sick leave, and paid holidays
  • Paid leave programs (jury duty, parental, volunteer, disability)
  • Employee Assistance Program & discount programs
  • Designation course reimbursement
Requirements:


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