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Customer Service Insurance Jobs in Utah (NOW HIRING)

Jacque Price

Insurance Customer Service

South Weber, UT · On-site

$38K - $46K/yr

Insurance Customer Service Location: Ogden, UT, 84405 Salary: $38000.0 - $46000.0/year Experience: 0 Year(s) Position Overview Successful State Farm Agent is seeking a qualified professional to join ...

StaffMyAgency LLC

Insurance Customer Service

Ogden, UT · On-site

$38K - $46K/yr

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim ...

StaffMyAgency LLC

INSURANCE AGENT TRAINEE

Herriman, UT · On-site

$41K - $96K/yr

We will provide full one-on-one training in sales, customer service, insurance knowledge, and marketing techniques. Base Pay + Commission! Responsibilities: * Provide quotes, pricing, and other ...

StaffMyAgency LLC

INSURANCE AGENT TRAINEE

Draper, UT · On-site

$41K - $96K/yr

We will provide full one-on-one training in sales, customer service, insurance knowledge, and marketing techniques. Base Pay + Commission! Responsibilities: * Provide quotes, pricing, and other ...

gpac

CSR - Commercial Insurance

Salt Lake City, UT · On-site

$43K - $58K/yr

Customer Service Representative - Insurance Agency About the Opportunity We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Utah

Customer Service Insurance information

See Utah salary details

$8

$17

$24

How much do customer service insurance jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service insurance in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are popular job titles related to Customer Service Insurance jobs in Utah? For Customer Service Insurance jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Utah look for? The top searched job categories for Customer Service Insurance jobs in Utah are:
What cities in Utah are hiring for Customer Service Insurance jobs? Cities in Utah with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,593 per year, or $17.1 per hour.

Insurance Customer Service

Kirk Baldwin-Farmers Insurance Agency

Ogden, UT • On-site

$16 - $20/hr

Part-time

PTO

Posted 19 hours ago

Posted today

Job description

Great Opportunity Awaits!

We are a large, established insurance agency offering services in auto, home, life, business, and investments. We are currently seeking a motivated and dependable individual to join our team in a customer service and client follow-up role.

Schedule Options:


Monday to Friday, 15 PM or 12 - 5 option also

or

option of a Full day Wednesday, with an early finish at 4 PM on Fridays


If you are organized, reliable, and enjoy working with people, this is a great opportunity to grow with a well-established agency.


Benefits

Hourly Base Salary + Commission

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Licensing assistance will be provided

Appreciation lunches

Team bonus opportunities

Community involvement

Networking events

Home/work life balance

Excellent training tools and programs

Collaborative work environment

Potential to move into a full time role

Casual business attire


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Generating insurance quotes.
  • Develop and maintain client relationships.
  • Schedule appointments for sales staff to meet prospective customers.
  • Handle customer renewals.

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • No insurance experience required but must be willing to learn
  • Must have basic computer and typing skills