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Customer Service Insurance Jobs in Lehi, UT (NOW HIRING)

Bamboo Insurance

Customer Service Advocate

Midvale, UT · On-site

Customer Service Advocate This is a hybrid position. Applicants must be able to commute and work in ... Bamboo Insurance to all clients by ensuring a top-notch customer experience. · Navigate new ...

Dollartree

customer service

Cottonwood Heights, UT · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Dollar Tree

customer service

Cottonwood Heights, UT · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance ...

Quench It Lehi

Customer Service

Lehi, UT

$15 - $20.50/hr

Responsibilities and Duties Customer Service Sales people focus on speed and accuracy to make the best drinks in Lehi. * Accurately and quickly mix the drink orders placed with the proper syrups ...

Quench It Lehi

Customer Service

Lehi, UT

$15 - $20.50/hr

Job Summary Quenchit Soda Lehi hires Part-Time customer service employees to make drinks, take orders, and provide great service with a smile. We hire happy people who enjoy serving others to make ...

Ardent Services

Customer Service Representative

Lehi, UT · On-site

$40K - $45K/yr

Health, Dental, and Vision insurance * Paid vacation and holidays * 401(k) retirement plan * Career ... Deliver excellent customer service and timely problem resolution What We're Looking For * Strong ...

Collabera

Customer Service

South Jordan, UT · On-site

$15.25 - $20.75/hr

Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Bank accounts. Calls will need to respond with a high degree of accuracy and efficiency, while ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Lehi, UT

Customer Service Insurance information

See Lehi, UT salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service insurance in Lehi, UT is $17.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are popular job titles related to Customer Service Insurance jobs in Lehi, UT?

For Customer Service Insurance jobs in Lehi, UT, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Lehi, UT look for?

The top searched job categories for Customer Service Insurance jobs in Lehi, UT are:

What cities near Lehi, UT are hiring for Customer Service Insurance jobs?

Cities near Lehi, UT with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Lehi, UT as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,701 per year, or $17.6 per hour.

Customer Service Manager - Personal Lines Experience

Do Right Insurance

Bluffdale, UT • On-site

$34 - $42/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Customer Service Manager - Personal Lines 

Reports to: Jerris Koplin, CEO | Monday–Friday | Full Benefits | 401(k) | HSA | Pay: $34-$42/hr, negotiable based on experience


About Do Right Insurance

For over 60 years, Do Right Insurance has meant exactly what the name says — doing the right thing for clients and teammates alike. We're an independent agency partnering with top carriers to deliver honest, personalized coverage for individuals and businesses across Utah. We take our work seriously, invest in our people, and genuinely enjoy showing up every day.


The Opportunity 

We're looking for a Personal Lines Service Manager to manage and elevate our service team. This role is built around quality and performance — managing the day-to-day of the team, auditing the work coming through, training in person so it actually sticks, and giving the kind of direct feedback that helps people get better. If you take pride in getting the details right and pushing a team toward excellence, this is your role.


What You'll Do

  • Directly manage the personal lines service team, including performance, workload, and day-to-day operations across team tasks and workflow
  • Perform regular audits of policy changes, renewals, and client files to catch errors before they become problems
  • Conduct weekly phone audits and turn findings into direct, on-the-spot coaching
  • Hold regular 1:1 accountability check-ins with each team member
  • Deliver in-person training to build skills and reinforce process, standards, and best practices
  • Give direct, honest feedback on individual performance — and follow through until it improves
  • Drive a culture of performance excellence across the team, holding a consistently high bar
  • Serve as the go-to for escalated client issues, tricky coverage questions, and carrier problems
  • Partner with agency leadership on workflow, staffing, and process improvements


How Success Is Measured

  • Audit accuracy and error rates across the team's policy files and transactions
  • Weekly phone audits completed consistently, with findings turned into direct coaching
  • Training effectiveness — fewer repeat errors and faster ramp-up for team members after training
  • Turnaround time on service requests and renewals across the team's tasks and workflow
  • Regular 1:1 accountability check-ins held with each team member
  • Team retention
  • Client retention
  • Client satisfaction


What We're Looking For

  • Active Utah Property & Casualty license
  • 3+ years of personal lines service experience; prior management or supervisory experience strongly preferred
  • Sharp eye for detail — comfortable digging into files to find and fix errors
  • Confident delivering in-person training and direct, sometimes tough, feedback
  • Self-motivated — drives toward excellence without needing to be pushed
  • Builds trust and rapport easily — team members feel comfortable coming to them
  • Able to take feedback well and adjust, not just give it
  • Strong communicator, written and verbal
  • Experience with an agency management system (AMS360, HawkSoft, Applied Epic, or similar) a plus


Compensation & Benefits Pay:

  • $34-$42/hour, negotiable based on experience
  • Performance-based bonus opportunities


Benefits:

  • Paid Health, dental, and vision insurance
  • Health Savings Account (HSA)
  • 401(k) with company matching
  • Paid time off (PTO) + paid holidays


The Workplace:

  • Free lunch every Friday
  • Fully stocked break room
  • On-site bowling alley
  • Collaborative, fun office environment
  • Monday–Friday schedule 


Room to Grow 

We invest in our people. This role is a direct path toward larger leadership opportunities within the agency as we grow. If you want to build a long-term career in insurance leadership, this is a strong place to do it.


Equal Employment Opportunity (EEO) 

Do Right Insurance is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable federal or Utah state laws.