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Associate Customer Success Representative Jobs in Rancho Cucamonga, CA

CTK USA INC

Customer Success Representative

Ontario, CA · On-site

Job Summary CTK USA, Inc. is seeking a Customer Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role ...

New

CTK USA INC

Client Success Representative

Ontario, CA · On-site

Job Summary CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client ... Implement meticulous monitoring of orders and inbound shipments, ensuring customers are ...

New

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the ...

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the ...

Rep-Lite

Territory Sales Representative - 81

Orange, CA · On-site

$80K - $84K/yr

Territory Sales Representative - Medical Device Sales (West Coast) About the Opportunity Rep-Lite ... Collaborate with marketing, customer success, and leadership teams. * Attend regional meetings ...

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All JobsAssociate Customer Success Representative JobsAssociate Customer Success Representative Jobs in Rancho Cucamonga, CA

Associate Customer Success Representative information

See Rancho Cucamonga, CA salary details

$18.9K

$54.2K

$95K

How much do associate customer success representative jobs pay per year?

As of Aug 25, 2026, the average yearly pay for associate customer success representative in Rancho Cucamonga, CA is $54,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What job categories do people searching Associate Customer Success Representative jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Associate Customer Success Representative jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Associate Customer Success Representative jobs?

Cities near Rancho Cucamonga, CA with the most Associate Customer Success Representative job openings:

Associate Customer Success Representative jobs near you
Infographic showing various Associate Customer Success Representative job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $54,152 per year, or $26 per hour.

Customer Success Representative

CTK USA INC

Ontario, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Job Summary

CTK USA, Inc. is seeking a Customer Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role serves as the primary point of contact for clients, ensuring exceptional account management through proactive communication, orders tracking, issue resolution, and relationship building.

Key responsibilities include coordinating order fulfillment, monitoring shipment milestones, maintaining accurate system updates, arranging transportation logistics, collaborating with warehouse and operations teams, and resolving discrepancies. The position also involves developing standard operating procedures (SOPs), onboarding new customers, processing orders through warehouse management systems (WMS), managing high-volume communications, and delivering outstanding customer service to support long-term client satisfaction and retention.

The ideal candidate has at least 3 years of 3PL and WMS experience, a strong logistics background, customer service or account management experience, excellent organizational and communication skills, and the ability to manage multiple priorities in a collaborative environment. Fluent English is required. Korean language proficiency is a plus but not required.

Experience:

  • Manage the end-to-end coordination of CTK USA, Inc., client orders, and inbound shipments overseeing the entire process until completion.
  • Maintain effective and clear communications with original teams, and customers, providing them with detailed information, and updates.
  • Implement meticulous monitoring of orders and inbound shipments, ensuring customers are consistently informed about the progress from beginning to end.
  • Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
  • Coordinate confirmations, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
  • Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
  • Collaborate closely with customers and operations to deliver innovative solutions and a superior level of customer service.
  • Formulate and uphold standard operating procedures (SOPs) and training of systems for new customers.
  • Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization.
  • Manage a high volume of inbound/outbound, emails, messaging apps, and phone calls.
  • Assist daily and communicate with warehouse operations as needed to include data entry, prepare labels, order processing systemically, trouble shooting.
  • Collaborate with team members and superiors to ensure seamless workflow and timely completion of tasks.

Document any discrepancies and communicate findings to the relevant parties for resolution.


Join us as we strive to enhance our customer experience through dedicated leadership and innovative strategies!


Job Type: Full-time


Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Application Question(s):

  • Do you know what a 3PL Company is?
  • Do you have B2B – B2C experience?

Do you have Logistics background/experience?


Experience:

  • 3PL: 3 years (Required)
  • Warehouse management system: 3 years (Required)


Work Location: In person