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Associate Customer Success Representative Jobs (NOW HIRING)

Chesapeake Search Partners

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Customer Success Representative

Richmond, VA · On-site

$60K - $65K/yr

Chesapeake Search Partners is partnering with a leading provider of public safety and emergency preparedness solutions to identify a Customer Success Representative (CSR). This individual will serve ...

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LEDVANCE

Customer Success Representative

Westfield, IN · On-site

We are seeking a proactive and analytical Customer Success Representative to manage and grow our key customer accounts. In this role, you will act as a strategic partner to our key US Trade, Retail ...

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Modern AI

Customer Success Representative

Miami, FL · On-site

Role Overview We're looking for a motivated Customer Success Representative to join our team in our Miami office. This role is ideal for a recent graduate who's eager to gain hands-on experience ...

bidadoo

Customer Success Representative

Seattle, WA · On-site

$18 - $22/hr

... of all Customer Services and Seller Success * Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers * Manage ...

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Associate Customer Success Representative information

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How much do associate customer success representative jobs pay per year?

As of Jun 24, 2026, the average yearly pay for associate customer success representative in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What is an Associate Customer Success Representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What does a customer success associate do?

A customer success associate helps clients use a company's products or services effectively by providing support, onboarding, and ongoing assistance. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Representative, and why are they important?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What is a customer success associate's salary?

The salary for a Customer Success Associate typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced associates or those in high-demand regions can earn more, often supplemented with performance bonuses or benefits.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a salary that ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Many CSMs also receive performance bonuses or commissions, which can increase total compensation. Skills in communication, CRM tools, and client management are important for higher earning potential.

What are some common challenges faced by Associate Customer Success Representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, communications, or a related field. Relevant skills include strong communication, problem-solving, and customer relationship management, often supported by experience with CRM tools like Salesforce. Certifications such as Certified Customer Success Manager (CCSM) can enhance prospects, and prior experience in sales, support, or account management is beneficial.
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What are the most commonly searched types of Customer Success Representative jobs? The most popular types of Customer Success Representative jobs are:
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Associate Customer Success Representative jobs near you
Customer Success Representative

Customer Success Representative

Black Diamond Group

Scottsdale, AZ • On-site

Full-time

Retirement, PTO

Posted 16 days ago

Job description

Customer Success Representative
Scottsdale, AZ
Are you a natural communicator with strong presentation skills, a knack for building relationships, and a confident phone presence? If so, we want you on our team!
As a Customer Success Representative, you'll own the customer experience from onboarding through ongoing engagement. You'll be the trusted point of contact for a portfolio of clients; educating, supporting, and advocating for them every step of the way.
What You'll Do:
  • Manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
  • Proactively monitor account health, identifying engagement gaps or churn risks early and taking action before issues escalate
  • Lead product training sessions and business reviews that help customers continuously deepen their platform knowledge and realize ongoing value
  • Drive platform adoption by guiding customers through new features and ensuring they're getting the most out of LodgeLink
  • Identify and nurture expansion opportunities within your portfolio, collaborating with Business Development Managers to grow accounts organically
  • Serve as the voice of the customer internally, capturing feedback, flagging trends, and working cross-functionally with product and Customer Experience teams to influence improvements
  • Maintain accurate account records and activity logs in Salesforce to support visibility across the team

What You Bring:
  • 3+ years of experience in a customer-facing role, ideally in customer success, account management, or a SaaS/platform environment where you owned post-sale relationships
  • A genuine customer-first mindset; you build trust quickly, advocate for your clients, and take their outcomes personally
  • Proven ability to drive product adoption, guiding customers from onboarding through to confident, long-term platform use
  • Experience managing a portfolio of accounts, prioritizing effectively, spotting churn risks early, and resolving issues before they escalate
  • Strong communication skills with the ability to lead training sessions and business reviews, adapting your style to different audiences and seniority levels
  • CRM proficiency (Salesforce preferred) with clean, consistent record-keeping habits
  • Experience in travel management or workforce logistics is a plus, but a hunger to learn the industry is equally valued

This role is based in Scottsdale, AZ. Some travel is required.
If you're ready to make an impact and love engaging with people, apply now!
About LodgeLink
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel - for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to 'Create A Better Way' for all.
At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.
LodgeLink Total Rewards | Caring for our team is a priority, and we're pleased to provide these benefits:
  • Comprehensive options for benefits, with cost-sharing between the company and the employee.
  • 401K Matching program.
  • Building a diverse and inclusive team, supporting career growth and development.
  • Competitive base salaries.
  • Share Appreciation Rights program for salaried employees.
  • Paid vacation days and sick days.
  • An employee charitable donation program.
  • Hotel and travel discounts.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com
We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: LodgeLink

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