Customer Success Representative
$19.10 - $27.70/hr
The Customer Success Representative is responsible for delivering unparalleled customer service by ... or an associate degree; or equivalent combination of education and experience. 0-3 years of ...
Customer Success Representative
$19.10 - $27.70/hr
The Customer Success Representative is responsible for delivering unparalleled customer service by ... or an associate degree; or equivalent combination of education and experience. 0-3 years of ...
Customer Success Representative
Brainerd, MN · On-site +1
$19.10 - $27.70/hr
The Customer Success Representative is responsible for delivering unparalleled customer service by ... associate degree; or equivalent combination of education and experience. • 0-3 years of ...
Customer Success Representative
Brainerd, MN · On-site +1
$19.10 - $27.70/hr
The Customer Success Representative is responsible for delivering unparalleled customer service by ... associate degree; or equivalent combination of education and experience. • 0-3 years of ...
The Customer Success Representative is an essential role within our customer success team, responsible for managing a dedicated portfolio of client accounts. This position focuses on ensuring that ...
The Customer Success Representative is an essential role within our customer success team, responsible for managing a dedicated portfolio of client accounts. This position focuses on ensuring that ...
Customer Success Representative
Saint Louis Park, MN · On-site
$60K - $75K/yr
The Customer Success Representative is an essential role within our customer success team, responsible for managing a dedicated portfolio of client accounts. This position focuses on ensuring that ...
Customer Success Representative
Saint Louis Park, MN · On-site
$60K - $75K/yr
The Customer Success Representative is an essential role within our customer success team, responsible for managing a dedicated portfolio of client accounts. This position focuses on ensuring that ...
Associate Customer Success Manager, Scale You are a problem-solver first and a relationship builder second. You thrive in fast-paced environments where technical troubleshooting and customer support ...
Associate Customer Success Manager, Scale You are a problem-solver first and a relationship builder second. You thrive in fast-paced environments where technical troubleshooting and customer support ...
Position Summary The (Associate Customer Success Manager, Scale) owns the full relationship for a scaled portfolio of self-service accounts - handling day-to-day support and problem resolution while ...
Position Summary The (Associate Customer Success Manager, Scale) owns the full relationship for a scaled portfolio of self-service accounts - handling day-to-day support and problem resolution while ...
Position Summary The (Associate Customer Success Manager, Scale) owns the full relationship for a scaled portfolio of self-service accounts - handling day-to-day support and problem resolution while ...
Position Summary The (Associate Customer Success Manager, Scale) owns the full relationship for a scaled portfolio of self-service accounts - handling day-to-day support and problem resolution while ...
Position Summary The (Associate Customer Success Manager, Scale) owns the full relationship for a scaled portfolio of self-service accounts - handling day-to-day support and problem resolution ...
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Position Summary The (Associate Customer Success Manager, Scale) owns the full relationship for a scaled portfolio of self-service accounts - handling day-to-day support and problem resolution ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
Customer Success Associate
Rochester, MN · On-site
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
Customer Success Associate
Rochester, MN · On-site
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
Customer Success Associate
Plymouth, MN · On-site
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
Customer Success Associate
Plymouth, MN · On-site
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
Customer Success Associate
Duluth, MN · On-site
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
Customer Success Associate
Duluth, MN · On-site
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...
Associate Customer Success Representative information
What is an associate customer success representative?
An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.
What are the key skills and qualifications needed to thrive as an associate customer success representative?
To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.
What are some common challenges faced by associate customer success representatives, and how can they be overcome?
Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.
What cities in Minnesota are hiring for Associate Customer Success Representative jobs? Cities in Minnesota with the most Associate Customer Success Representative job openings:
$19.10 - $27.70/hr
Full-time
Re-posted 5 days ago
Marco Technologies rating
7.3
Based on 21 frontline employees who took The Breakroom Quiz
117th of 223 rated it services
Job description
The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco's valued customers and employees.
ESSENTIAL FUNCTIONS
Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.
Provide prompt and detailed communications to internal and external clients.
Review accounts for upsell and cross-sell opportunities and escalate as necessary.
Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.
Maintain contact center expectations.
Verify and maintain client contact and database information.
Function collaboratively as part of a fast-paced, client-orientated team.
Develop and support best practices and operational procedures to create efficiencies.
Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
Uphold business ethics by supporting Marco's vision, mission and values.
Exemplify the Gold Standard Experience through every interaction.
Attend required company and departmental meetings.
Act in accordance with Marco policies and procedures as set forth in the employee handbook.
Perform other related duties as assigned.
QUALIFICATIONS
Education and Experience
High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.
0-3 years of experience in Customer Service or a related field preferred.
REQUIRED SKILLS
1. Natural aptitude for outcome-based reasoning.
2. Demonstrate excellent verbal and written communication skills with internal and external customers.
3. Self-starter, ability to plan and implement sales strategy with limited supervision.
4. Ability to thrive in a competitive, goal-driven environment.
5. Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity.
6. Ability to prioritize responsibilities and operate with changing priorities.
7. Demonstrate ability to work effectively and professional with all types of people and situations.
8. Demonstrate strong attention to detail to ensure accuracy and quality.
9. Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.
10. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.
Pay Range:$19.10-$27.70 hourly
What Marco Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Marco Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Saint Cloud, MN, US
Year founded
1973