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Insurance Customer Service Representative Jobs in Minnesota

Mr. Rooter

Customer Service Representative

Fridley, MN · On-site

$25 - $30/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Customer Service Representative FT, Flexible Shifts, PTO, Paid Holidays, Paid Training ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Minnesota

Insurance Customer Service Representative information

See Minnesota salary details

$25.5K

$47.4K

$71.5K

How much do insurance customer service representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance customer service representative in Minnesota is $47,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $53,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Minnesota?

The most popular types of Insurance Customer Service Representative jobs in Minnesota are:

What are popular job titles related to Insurance Customer Service Representative jobs in Minnesota?

For Insurance Customer Service Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Minnesota look for?

The top searched job categories for Insurance Customer Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Insurance Customer Service Representative jobs?

Cities in Minnesota with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MN?

For Insurance Customer Service Representative jobs in MN, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,412 per year, or $22.8 per hour.

Insurance Customer Service Rep

Farm Bureau Financial Services: Dan Pumper

Faribault, MN • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 14 days ago

Job description

Farm Bureau Financial Services is a well-established, trusted name in insurance and financial services. Our agency has been serving families, individuals, and agricultural clients for over 25 years. We are proud to be the #1 agricultural insurer in the country and offer a full suite of solutions, including home, auto, life, crop, health insurance, and investments. We love to help people protect their families, livelihoods, and futures with coverage tailored to their unique needs. Employees love our close-knit team and the many freedoms and perks it offers, which most other agencies don't.

We are looking for an Insurance Customer Service Representative to join our growing team. This role is ideal for someone who enjoys helping people, learning multiple lines of insurance, and building meaningful client relationships. You will work with an existing book of business while developing your own, supported by hands-on training and a collaborative team environment.

  • First year earnings of $40,000 to $60,000 based on experience
  • Paid time off, paid sick leave, and paid holidays
  • Retirement plan
  • Bonus and performance incentives
  • Team lunches, snacks, and a supportive work environment

If you want to help people every day while growing inside a respected agency, apply today!

Responsibilities
  • Answer phones and respond to customer emails
  • Schedule Super Check appointments and prepare review materials
  • Assist clients with policy changes and updates
  • Work with underwriting to process coverage changes
  • Support the sales team with quotes and reviews
Requirements
  • Active insurance license is a plus or willingness to obtain within 30 days
  • Organized with strong time-management skills
  • Positive attitude and customer-first mindset
  • Ability to multitask in a fast-paced environment
  • Enjoy helping people and working as part of a team
Benefits
Paid Time Off (PTO)###Flexible Schedule###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings off###Weekends off###Bonus Opportunities###Licensing Assistance###Work-Life Balance###Holidays Off###Paid Holidays###Professional Development###Advancement Opportunities###Continuing Education Opportunities###Performance Bonuses###Team Building Activities###Office Snacks and Coffee###Paid Sick Leave###Family Leave