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Insurance Customer Service Representative Jobs in Minnesota

Staff My Agency

Customer Service

Maple Grove, MN · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

StaffMyAgency LLC

Customer Service

Maple Grove, MN · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Minnesota

Insurance Customer Service Representative information

See Minnesota salary details

$25.5K

$47.4K

$71.5K

How much do insurance customer service representative jobs pay per year?

As of Jul 28, 2026, the average yearly pay for insurance customer service representative in Minnesota is $47,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $53,900.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are popular job titles related to Insurance Customer Service Representative jobs in Minnesota? For Insurance Customer Service Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Minnesota look for? The top searched job categories for Insurance Customer Service Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Insurance Customer Service Representative jobs? Cities in Minnesota with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in MN? For Insurance Customer Service Representative jobs in MN, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Minnesota as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,412 per year, or $22.8 per hour.

Insurance Customer Service Rep

Chapman & Associates Farm Bureau

Gilbert, MN • On-site

$17 - $19/hr

Full-time

PTO

Posted 21 days ago

Job description

Chapman & Associates Farm Bureau was founded in 2004 and remains a proud family-run agency dedicated to providing full-service insurance and financial solutions. We are committed to excellent customer service and operate in a fun environment where collaboration is essential to deliver a winning client experience. Our culture combines professionalism with strong team collaboration. We believe in ethical decision-making, long-term client relationships, and creating career paths that offer both stability and growth.

We are seeking an Insurance Customer Service Representative to join our team. This role is ideal for someone early in their career who wants strong training, support, and the opportunity to build a career. You may begin in property and casualty service while developing additional licensing and sales skills, with clear pathways into production and higher earnings.

  • Base hourly pay of $17 - $19 based on experience
  • Bonus opportunities and travel incentive trips
  • Paid time off, paid sick leave, and paid holidays
  • Monday through Friday schedule
  • Career growth and advancement opportunities

If you want career longevity, income growth potential, and a family-first culture, apply today!


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Work-Life Balance

Holidays Off

Paid Holidays

Advancement Opportunities

Continuing Education Opportunities

Ongoing Training Seminars

Professional Work Environment

Paid Sick Leave


Responsibilities
  • Answer phones and provide excellent customer service
  • Process policy changes for existing clients
  • Gather information for quotes
  • Conduct client coverage reviews
  • Manage workflow and CRM systems accurately
  • Schedule appointments

Requirements
  • Active Minnesota Property & Casualty license
  • Strong customer service skills
  • Organized and punctual
  • Team-oriented mindset
  • Willingness to learn and grow into sales opportunities