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Insurance Customer Service Representative Jobs in Minnesota

StaffMyAgency LLC

Insurance Customer Service

Saint Paul, MN · On-site

$40K - $65K/yr

  • Life

  • Retirement

  • PTO

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim ...

StaffMyAgency LLC

Customer Service Representative

Plymouth, MN · On-site

$40K - $75K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Minnesota

Insurance Customer Service Representative information

See Minnesota salary details

$25.5K

$47.4K

$71.5K

How much do insurance customer service representative jobs pay per year?

As of Aug 18, 2026, the average yearly pay for insurance customer service representative in Minnesota is $47,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $53,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Minnesota?

The most popular types of Insurance Customer Service Representative jobs in Minnesota are:

What job categories do people searching Insurance Customer Service Representative jobs in Minnesota look for?

The top searched job categories for Insurance Customer Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Insurance Customer Service Representative jobs?

Cities in Minnesota with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MN?

For Insurance Customer Service Representative jobs in MN, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,412 per year, or $22.8 per hour.

Insurance Customer Service Rep

Gary Scott American Family Insurance

Milaca, MN • On-site

$16 - $19/hr

Full-time

Retirement, PTO

Posted 19 days ago

Job description

Gary Scott American Family Insurance has been serving its community since 1998. We're committed to outstanding customer service and to helping clients stay properly protected while maximizing every available discount. Here, you'll become part of a close-knit team that includes the agency owner and two full-time licensed professionals who work together to deliver exceptional service every day. The office offers a welcoming atmosphere where teamwork, professionalism, and supporting customers go hand in hand. Employees enjoy working here because the environment is supportive, the schedule respects life outside of work, and there are opportunities to grow all the way to agency ownership.

As an Insurance Customer Service Representative, you'll build relationships with customers, address their insurance needs, and ensure every interaction reflects the agency's commitment to outstanding service. You'll work closely with an experienced team that provides hands-on training, licensing assistance, mentorship, and professional development. This role is ideal for someone who enjoys helping people, values organization, and seeks a long-term career with opportunities for advancement.

  • $16 to $19 per hour base pay
  • Paid Time Off plus paid holidays
  • Monday through Friday schedule with evenings and weekends off
  • Flexible schedule with licensing assistance
  • Retirement plan and career growth opportunities

If you're looking for a position where your customer service skills are appreciated and your career can continue to grow, apply today!


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Licensing Assistance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Professional Work Environment

Team Building Activities

Employee Discounts

Personal Workspace


Responsibilities
  • Assist customers with insurance service needs
  • Build positive customer relationships
  • Provide outstanding phone support
  • Maintain accurate customer information
  • Stay organized and manage daily tasks
  • Support agency goals through teamwork

Requirements
  • Prior relevant experience
  • Outgoing and personable attitude
  • Strong organizational skills
  • Self-motivated and dependable
  • Excellent phone and computer skills
  • Reliable with strong attention to detail