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Insurance Customer Service Representative Jobs in Cottage Grove, MN

Valley Agencies, Inc.

License Insurance CSR

Hudson, WI · On-site

$45K - $55K/yr

Prior experience servicing both Personal and Commercial lines of insurance. * Strong math skills. * Previous customer service experience. * Dependable. * Strong interpersonal and customer relations ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Cottage Grove, MN

Insurance Customer Service Representative information

See Cottage Grove, MN salary details

$27.1K

$50.5K

$76.1K

How much do insurance customer service representative jobs pay per year?

As of Aug 19, 2026, the average yearly pay for insurance customer service representative in Cottage Grove, MN is $50,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $57,300.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What job categories do people searching Insurance Customer Service Representative jobs in Cottage Grove, MN look for?

The top searched job categories for Insurance Customer Service Representative jobs in Cottage Grove, MN are:

What cities near Cottage Grove, MN are hiring for Insurance Customer Service Representative jobs?

Cities near Cottage Grove, MN with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Cottage Grove, MN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,452 per year, or $24.3 per hour.

License Insurance CSR

Valley Agencies, Inc.

Hudson, WI • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

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Job description

Description

Valley Agencies seeks motivated individuals to help our clients and community achieve more. It's a formula that has worked for over 100 years serving the St Croix Valley community. As guides, we work alongside our clients every step of the way, helping them achieve more because we believe achievement is more than a transaction; it's a journey.


And this is the same philosophy that extends to our team. By building a culture of care and commitment, we do more to help our employees achieve more. Focusing on development and career growth, we look to guide our employees on their career journey by providing resources to build and strengthen skills as well as actively give back and support our community through volunteer outreach and engagement.


We look forward to welcoming you to our team, so we achieve more, together.


Join the Valley Agencies team!


Performance Standards:

This key customer contact position must deliver outstanding customer service to all clients and other Valley Agencies employees. There is frequent contact with these individuals to service and grow the agency's business, address needs and questions, and process the position's work. The person in this position will be responsible for:

  • Screening and responding to calls, voicemails, correspondence, emails, and faxes while understanding priorities and taking appropriate action.
  • Working closely with clients to understand and resolve their information, servicing, and insurance needs.
  • Recommending the appropriate insurance products and services based on a client's identified insurance needs and cross-selling/referring other useful financial products and services to these clients based on additional uncovered needs.
  • Processing new business, endorsements, renewals, billings, binders, certificates, and claims.
  • Answering insurance company inquiries.
  • Solving problems.
  • Communicating accurately and professionally in a positive and friendly manner.
  • Composing correspondence for self and others using knowledge of various issues.  Designing and producing presentation materials as needed.
  • Filing, preparing, and tracking client contact information.
  • Coordinating the production and distribution of a variety of reports.
  • Providing general administrative support, including copying, mailing, faxing, filing, and scanning.
  • Ensuring proper organization, retrieval, and storage of online files.
  • Responding to requests for information from producers, including locating files, marketing materials, phone numbers, and miscellaneous information.
  • Providing backup to other CSRs during absences and periods of peak workload.
  • Maintaining property-casualty and life-health licenses.
  • Adhering to continuing education requirements.
  • Keeping abreast of new products, sales techniques, and industry changes.
  • Performing other related duties as directed.

Full-Time Schedule:

Monday - Friday 8 a.m. - 4:30 p.m.


Requirements

 Requirements

  • High School graduate or equivalent work experience.
  • Licensed insurance agent, all lines, or able to become licensed within 30 days.
  • Prior experience working for an Independent Insurance Agency.
  • Prior experience servicing both Personal and Commercial lines of insurance.
  • Strong math skills.
  • Previous customer service experience.
  • Dependable.
  • Strong interpersonal and customer relations skills.
  • Friendly, outgoing communication style. Ability to communicate clearly with customers.
  • Persuasive selling style.
  • Excellent verbal and written communication skills.
  • Analytical and problem-solving skills.
  • Strong organizational skills.
  • Intermediate Microsoft Office Outlook and Word experience and strong computer skills.
  • Ability to develop and maintain a cooperative and harmonious relationship with various people. Team player
  • Ability to provide accurate, high-quality work. Detail-oriented.
  • Ability to respond to requests effectively and efficiently.
  • Ability to multitask.

Preferred Knowledge, Skills, and Experience:

  • Some college or vocational education with a business emphasis in the financial services industry is a plus.
  • Property-casualty and life-health insurance license.
  • Prior AMS experience is a plus.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Sick time off
  • Paid training
  • Profit sharing

Supplemental pay types:

  • Bonus pay
  • Commission pay

Equal Opportunity Employer. At Valley Agencies, diversity is embraced. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, creed, veteran status, disability, or any other legally protected status. Please let us know if you have a disability or special need that requires accommodation. 

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