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Insurance Customer Service Representative Jobs in Minneapolis, MN

Valley Agencies

License Insurance CSR

Hudson, WI · On-site

$45K - $55K/yr

Prior experience servicing both Personal and Commercial lines of insurance. * Strong math skills. * Previous customer service experience. * Dependable. * Strong interpersonal and customer relations ...

Valley Agencies

License Insurance CSR

Hudson, WI · On-site

$45K - $55K/yr

Prior experience servicing both Personal and Commercial lines of insurance. * Strong math skills. * Previous customer service experience. * Dependable. * Strong interpersonal and customer relations ...

Valley Agencies, Inc.

License Insurance CSR

Hudson, WI · On-site

$45K - $55K/yr

Prior experience servicing both Personal and Commercial lines of insurance. * Strong math skills. * Previous customer service experience. * Dependable. * Strong interpersonal and customer relations ...

Mr. Rooter

Customer Service Representative

Fridley, MN · On-site

$25 - $30/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Customer Service Representative FT, Flexible Shifts, PTO, Paid Holidays, Paid Training ...

StaffMyAgency LLC

Customer Service

Maple Grove, MN · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Minneapolis, MN

Insurance Customer Service Representative information

See Minneapolis, MN salary details

$27.1K

$50.5K

$76.2K

How much do insurance customer service representative jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance customer service representative in Minneapolis, MN is $50,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $57,400.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Minneapolis, MN?

The most popular types of Insurance Customer Service Representative jobs in Minneapolis, MN are:

What are popular job titles related to Insurance Customer Service Representative jobs in Minneapolis, MN?

For Insurance Customer Service Representative jobs in Minneapolis, MN, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Minneapolis, MN look for?

The top searched job categories for Insurance Customer Service Representative jobs in Minneapolis, MN are:

What cities near Minneapolis, MN are hiring for Insurance Customer Service Representative jobs?

Cities near Minneapolis, MN with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Minneapolis, MN as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $50,535 per year, or $24.3 per hour.

Licensed Insurance Customer Service Rep

Capstone Insurance Group

Champlin, MN • On-site

$50K - $65K/yr

Full-time

Life, Retirement, PTO

Re-posted 17 days ago

Job description

Capstone Insurance Group invites you to join a leading team that thrives on delivering exceptional customer service within the insurance industry. Based in Champlin, Minnesota, but operating fully remotely, we offer you a unique opportunity to work from the comfort of your own home while being an integral part of our dynamic team. As a Licensed Insurance Customer Service Representative, you will be the first line of communication for our valued clients. Your role involves understanding their needs, offering advice, and ensuring their satisfaction with the solutions provided. Your contribution will not only enhance the customer experience but also uphold the reputation of Capstone Insurance Group as a trusted insurance provider committed to excellence. If you are looking for a rewarding position that values your expertise and supports your passion for helping others, we welcome you to apply and be part of our positive and inviting work environment.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Work from Home

Hands on Training

Disability Insurance

Parental Leave

Life Insurance

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Flexible Schedule

Mon-Fri Schedule


Responsibilities

Client Support: Provide exemplary service to our policyholders, addressing their inquiries and resolving issues promptly.

Policy Management: Assist clients in understanding their insurance policies and making necessary updates or changes.

Claims Assistance: Guide clients through the claims process, ensuring a smooth and satisfactory experience.

Problem Solving: Use your expertise to troubleshoot client concerns and suggest appropriate solutions.

Continuous Learning: Stay informed about new policies, servicess, and tools to maintain a high standard of service.

Relationship Management: Build and maintain strong relationships with clients, fostering loyalty and trust in the company.


Requirements

Licensing: A current resident or non-resident Minnesota insurance license is required.

Experience: Previous experience in customer service, particularly in the insurance sector, is advantageous.

Communication: Exceptional verbal and written communication skills are crucial for delivering excellent customer service.

Technical Skills: Proficiency with CRM software and other digital communication tools is required.

Problem-Solving: Strong analytical and problem-solving abilities to assist clients effectively.

Remote Work: Ability to work independently in a fully remote environment, while remaining productive and engaged with the team.

Organizational Skills: Excellent time management and organizational skills to manage multiple client inquiries efficiently.