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Entry Level Insurance Customer Service Representative Jobs in Minnesota

Mr. Rooter

Customer Service Representative

Fridley, MN · On-site

$25 - $30/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Customer Service Representative FT, Flexible Shifts, PTO, Paid Holidays, Paid Training ...

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level insurance customer service representative in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Minnesota?

For Entry Level Insurance Customer Service Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Minnesota look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Minnesota with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Insurance Customer Service Rep

Farm Bureau Financial Services: Dan Pumper

Faribault, MN • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Farm Bureau Financial Services is a well-established, trusted name in insurance and financial services. Our agency has been serving families, individuals, and agricultural clients for over 25 years. We are proud to be the #1 agricultural insurer in the country and offer a full suite of solutions, including home, auto, life, crop, health insurance, and investments. We love to help people protect their families, livelihoods, and futures with coverage tailored to their unique needs. Employees love our close-knit team and the many freedoms and perks it offers, which most other agencies don't.

We are looking for an Insurance Customer Service Representative to join our growing team. This role is ideal for someone who enjoys helping people, learning multiple lines of insurance, and building meaningful client relationships. You will work with an existing book of business while developing your own, supported by hands-on training and a collaborative team environment.

  • First year earnings of $40,000 to $60,000 based on experience
  • Paid time off, paid sick leave, and paid holidays
  • Retirement plan
  • Bonus and performance incentives
  • Team lunches, snacks, and a supportive work environment

If you want to help people every day while growing inside a respected agency, apply today!

Responsibilities
  • Answer phones and respond to customer emails
  • Schedule Super Check appointments and prepare review materials
  • Assist clients with policy changes and updates
  • Work with underwriting to process coverage changes
  • Support the sales team with quotes and reviews
Requirements
  • Active insurance license is a plus or willingness to obtain within 30 days
  • Organized with strong time-management skills
  • Positive attitude and customer-first mindset
  • Ability to multitask in a fast-paced environment
  • Enjoy helping people and working as part of a team
Benefits
Paid Time Off (PTO)###Flexible Schedule###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings off###Weekends off###Bonus Opportunities###Licensing Assistance###Work-Life Balance###Holidays Off###Paid Holidays###Professional Development###Advancement Opportunities###Continuing Education Opportunities###Performance Bonuses###Team Building Activities###Office Snacks and Coffee###Paid Sick Leave###Family Leave