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Entry Level Insurance Customer Service Representative Jobs in Minnesota

StaffMyAgency LLC

Customer Service Representative

Plymouth, MN · On-site

$40K - $75K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Minnesota

Entry Level Insurance Customer Service Representative information

See Minnesota salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level insurance customer service representative in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Minnesota? For Entry Level Insurance Customer Service Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Minnesota look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Minnesota with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Insurance Customer Service Rep

Gary Scott American Family Insurance

Milaca, MN • On-site

$16 - $19/hr

Full-time

Retirement, PTO

Posted 14 days ago

Job description

Gary Scott American Family Insurance has been serving its community since 1998. We're committed to outstanding customer service and to helping clients stay properly protected while maximizing every available discount. Here, you'll become part of a close-knit team that includes the agency owner and two full-time licensed professionals who work together to deliver exceptional service every day. The office offers a welcoming atmosphere where teamwork, professionalism, and supporting customers go hand in hand. Employees enjoy working here because the environment is supportive, the schedule respects life outside of work, and there are opportunities to grow all the way to agency ownership.

As an Insurance Customer Service Representative, you'll build relationships with customers, address their insurance needs, and ensure every interaction reflects the agency's commitment to outstanding service. You'll work closely with an experienced team that provides hands-on training, licensing assistance, mentorship, and professional development. This role is ideal for someone who enjoys helping people, values organization, and seeks a long-term career with opportunities for advancement.

  • $16 to $19 per hour base pay
  • Paid Time Off plus paid holidays
  • Monday through Friday schedule with evenings and weekends off
  • Flexible schedule with licensing assistance
  • Retirement plan and career growth opportunities

If you're looking for a position where your customer service skills are appreciated and your career can continue to grow, apply today!


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Licensing Assistance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Professional Work Environment

Team Building Activities

Employee Discounts

Personal Workspace


Responsibilities
  • Assist customers with insurance service needs
  • Build positive customer relationships
  • Provide outstanding phone support
  • Maintain accurate customer information
  • Stay organized and manage daily tasks
  • Support agency goals through teamwork

Requirements
  • Prior relevant experience
  • Outgoing and personable attitude
  • Strong organizational skills
  • Self-motivated and dependable
  • Excellent phone and computer skills
  • Reliable with strong attention to detail