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Entry Level Insurance Customer Service Representative Jobs in Maple Grove, MN

Staff My Agency

Customer Service

Maple Grove, MN

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

Staff My Agency

Customer Service

Maple Grove, MN

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Maple Grove, MN

Entry Level Insurance Customer Service Representative information

See Maple Grove, MN salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level insurance customer service representative in Maple Grove, MN is $19.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Many employers offer on-the-job training, so highlighting your willingness to learn and any related skills can improve your chances. Applying through company websites or job boards and networking can also help you find opportunities suitable for beginners.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Maple Grove, MN? For Entry Level Insurance Customer Service Representative jobs in Maple Grove, MN, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Maple Grove, MN look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Maple Grove, MN are:
What cities near Maple Grove, MN are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Maple Grove, MN with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Maple Grove, MN as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,034 per year, or $19.2 per hour.

Licensed Insurance Customer Service Rep

Capstone Insurance Group

Champlin, MN • On-site

$50K - $65K/yr

Full-time

Life, Retirement, PTO

Posted 17 days ago

Job description

Capstone Insurance Group invites you to join a leading team that thrives on delivering exceptional customer service within the insurance industry. Based in Champlin, Minnesota, but operating fully remotely, we offer you a unique opportunity to work from the comfort of your own home while being an integral part of our dynamic team. As a Licensed Insurance Customer Service Representative, you will be the first line of communication for our valued clients. Your role involves understanding their needs, offering advice, and ensuring their satisfaction with the solutions provided. Your contribution will not only enhance the customer experience but also uphold the reputation of Capstone Insurance Group as a trusted insurance provider committed to excellence. If you are looking for a rewarding position that values your expertise and supports your passion for helping others, we welcome you to apply and be part of our positive and inviting work environment.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Work from Home

Hands on Training

Disability Insurance

Parental Leave

Life Insurance

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Flexible Schedule

Mon-Fri Schedule


Responsibilities

Client Support: Provide exemplary service to our policyholders, addressing their inquiries and resolving issues promptly.

Policy Management: Assist clients in understanding their insurance policies and making necessary updates or changes.

Claims Assistance: Guide clients through the claims process, ensuring a smooth and satisfactory experience.

Problem Solving: Use your expertise to troubleshoot client concerns and suggest appropriate solutions.

Continuous Learning: Stay informed about new policies, servicess, and tools to maintain a high standard of service.

Relationship Management: Build and maintain strong relationships with clients, fostering loyalty and trust in the company.


Requirements

Licensing: A current resident or non-resident Minnesota insurance license is required.

Experience: Previous experience in customer service, particularly in the insurance sector, is advantageous.

Communication: Exceptional verbal and written communication skills are crucial for delivering excellent customer service.

Technical Skills: Proficiency with CRM software and other digital communication tools is required.

Problem-Solving: Strong analytical and problem-solving abilities to assist clients effectively.

Remote Work: Ability to work independently in a fully remote environment, while remaining productive and engaged with the team.

Organizational Skills: Excellent time management and organizational skills to manage multiple client inquiries efficiently.