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Insurance Customer Service Representative Jobs in Minnesota

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Minnesota

Insurance Customer Service Representative information

See Minnesota salary details

$25.5K

$47.4K

$71.5K

How much do insurance customer service representative jobs pay per year?

As of Aug 18, 2026, the average yearly pay for insurance customer service representative in Minnesota is $47,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $53,900.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Minnesota?

The most popular types of Insurance Customer Service Representative jobs in Minnesota are:

What job categories do people searching Insurance Customer Service Representative jobs in Minnesota look for?

The top searched job categories for Insurance Customer Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Insurance Customer Service Representative jobs?

Cities in Minnesota with the most Insurance Customer Service Representative job openings:

What are popular job titles related to Insurance Customer Service Representative jobs in MN?

For Insurance Customer Service Representative jobs in MN, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,412 per year, or $22.8 per hour.

Customer Service Representative

Amy Chmielewski Agency Inc.

Becker, MN • On-site

$16.25 - $22/hr

Other

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:

Health benefit options

Simple IRA

Weekends Off

Work-Life Balance

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Licensed Insurance Customer Service Representative

Join a Respected Agency Built on Relationships, Growth, and Work-Life Balance

For more than 30 years, Amy Chmielewski has proudly served the Becker community as an American Family Insurance agent, building a trusted agency known for exceptional client service, long-term relationships, and a supportive team culture.

We're looking for an experienced, licensed insurance professional who wants more than just a job. We offer a stable, relationship-focused environment where team members are valued, supported, and encouraged to grow professionally while maintaining a healthy work-life balance.

Our agency is guided by simple but powerful values: Be Kind. Be Honest. Keep Growing. Speak Up. Work Together to Win Together. These values shape how we serve our clients and how we support one another as a team.

If you're seeking an agency where your experience is appreciated, your contributions matter, and your personal life is respected, we'd love to connect with you.

Why Join Our Agency?

Established, highly respected agency with over 30 years of community presence

Supportive, family-oriented culture built on teamwork and mutual respect

No evenings or weekends

Early Fridays — office closes at 1:00 PM

Paid Time Off and paid holidays

Simple IRA retirement plan

Consistent schedule and strong emphasis on work-life balance

Opportunity to work directly with an experienced agency leader who invests in her team

Position Overview

As a Licensed Insurance Customer Service Representative, you will play a key role in maintaining and strengthening client relationships while providing exceptional service and insurance guidance. This position is ideal for someone who enjoys helping clients, solving problems, and serving as a trusted resource throughout the customer lifecycle.

You'll work closely with clients to answer questions, process policy changes, identify coverage needs, and help ensure they have the protection that best fits their lives and goals.

Responsibilities

Build and maintain strong relationships with clients through proactive communication and service

Assist clients with policy changes, renewals, billing questions, and coverage updates

Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions

Conduct policy reviews and identify opportunities to better protect clients and their families

Educate clients regarding insurance products, coverage options, and available discounts

Support retention efforts by delivering an exceptional client experience

Resolve customer concerns with professionalism, empathy, and attention to detail

Collaborate with agency team members to support overall agency goals and client satisfaction

Maintain accurate client records and follow agency procedures

Qualifications

Active Property & Casualty License preferred

Previous insurance agency experience strongly preferred

Excellent written, verbal, and interpersonal communication skills

Strong customer relationship-building abilities

Detail-oriented with strong organizational skills

Proactive problem solver with a positive attitude

Ability to manage multiple priorities while maintaining accuracy

Team-oriented mindset and commitment to delivering outstanding service

Comfortable learning and utilizing agency technology and insurance systems

Who Will Thrive Here?

The ideal candidate values relationships over transactions, enjoys helping people, and appreciates being part of a collaborative team environment. They are dependable, professional, growth-minded, and looking for a long-term opportunity with an agency that genuinely cares about its employees and clients.

If you're an experienced insurance professional seeking a positive workplace culture, outstanding work-life balance, and the opportunity to join a respected agency with deep roots in the community, we encourage you to apply.

Apply