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Associate Customer Success Representative Jobs in Georgia

Lamb Weston

Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type: Full time About Lamb Weston You've probably enjoyed our fries without even knowing it! As a leading ...

Lambweston

Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type: Full time About Lamb Weston You've probably enjoyed our fries without even knowing it! As a leading ...

Harris

The Customer Care & Support Representative works closely with our new and existing customers to ... Our success has been realized through investments in our proprietary software and market expertise.

Harris

The Customer Care & Support Representative works closely with our new and existing customers to ... Our success has been realized through investments in our proprietary software and market expertise.

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... The work environment characteristics described here are representative of those an employee ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $36.06/hr

A Brief Overview The Associate Customer Success Consultant serves as the initial point of contact ... The work environment characteristics described here are representative of those an employee ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

A Brief Overview The Associate Customer Success Consultant serves as the initial point of contact ... The work environment characteristics described here are representative of those an employee ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... The work environment characteristics described here are representative of those an employee ...

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Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.
What cities in Georgia are hiring for Associate Customer Success Representative jobs? Cities in Georgia with the most Associate Customer Success Representative job openings:
Associate Customer Success Representative jobs near you

Customer Success Representative

Porter Logistics

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

Job description

Who We Are
Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two-person operation in a 10,000-square-foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.

We partner with high-expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work.

This is a tight-knit team where leaders know you by name, your work creates visible impact every single day, and hard work gets rewarded with real opportunities. If you're energized by challenge, want limitless growth potential, and thrive in a fast-paced environment where no two days are the same, keep reading.

The Role
As a Customer Success Representative (CSR), you will serve as a key liaison between our clients and the warehouse team, ensuring accurate order execution, clear communication, and high client satisfaction. In addition to core customer success responsibilities, this role will also support shipping clerk functions, making it a critical bridge between client communication and outbound warehouse operations.
You will be responsible for coordinating daily warehouse activity for assigned clients, including entering orders into our Warehouse Management System (WMS), generating pick lists and shipping documentation, closing completed orders, and billing shipments. This role requires strong attention to detail, the ability to manage multiple priorities, and comfort working closely with both clients and warehouse operations.
Day-to-Day Responsibilities
  • Serve as the primary point of contact for assigned clients
  • Process daily client orders and accurately input order data into the WMS
  • Communicate order details, changes, and priorities to the warehouse team
  • Identify and help resolve order, inventory, and fulfillment issues
  • Generate pick lists, order packets, and outbound shipping documentation
  • Close out completed orders in the WMS and bill shipments to the appropriate clients
  • Greet drivers upon arrival, verify shipping paperwork for accuracy, and liase with the warehouse to direct drivers to appropriate load/unload locations
Skills Needed to Be Successful
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize in a fast-paced, operations-driven environment
  • Exceptional attention to detail and organizational skills
  • Previous experience in a customer service or operations support role
  • Experience working in a WMS system is highly preferred
  • Prior experience in logistics, warehousing, or supply chain is strongly preferred
  • Proficiency with Microsoft Office (Excel, Outlook, Word)
  • Team-oriented mindset with a strong sense of ownership and accountability

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