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Insurance Customer Service Representative Jobs in Georgia

The Jonus Group

Transportation Insurance CSR

Kennesaw, GA · On-site

$37K - $50K/yr

Transportation Insurance Customer Service Representative (CSR) Job Summary A detail-oriented Transportation Insurance Customer Service Representative (CSR) is needed to provide exceptional client ...

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Insurance Customer Service Representative information

See Georgia salary details

$22K

$40.9K

$61.6K

How much do insurance customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for insurance customer service representative in Georgia is $40,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $46,400.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Georgia? The most popular types of Insurance Customer Service Representative jobs in Georgia are:
What cities in Georgia are hiring for Insurance Customer Service Representative jobs? Cities in Georgia with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in GA? For Insurance Customer Service Representative jobs in GA, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,876 per year, or $19.7 per hour.

Insurance Customer Service Representative

The David Cochran Agency dba Mosaic Insurance

Woodstock, GA • On-site

$45K - $250K/yr

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

Are you looking for a role where you can truly make a difference and be part of a supportive team? The David Cochran Agency, operating as Mosaic Insurance, is seeking a bright and welcoming Insurance Customer Service Representative to join our vibrant office in Woodstock, Georgia. We believe that exceptional service starts with genuine connection, and we're committed to creating a positive experience for everyone who walks through our doors or calls us. As a key member of our team, you'll be the friendly voice and helpful hand that our clients rely on. You'll have the chance to build relationships, solve problems, and contribute directly to the success of our agency and the peace of mind of our policyholders. If you have a knack for communication, a positive outlook, and a desire to grow with a dedicated team, we can't wait to welcome you aboard!


Benefits

Annual Base Salary + Commission

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Work from Home

Hands on Training

Paid Time Off (PTO)


Responsibilities

Serve as the first point of contact for client inquiries, providing friendly and efficient support.

Assist clients with policy questions, changes, and general inquiries with patience and clarity.

Help manage and organize client information within our systems.

Coordinate with agents and other team members to resolve client needs effectively.

Contribute to a positive and supportive office environment.


Requirements

Previous customer service experience is a plus, but we're happy to train the right person.

Excellent communication skills, both written and verbal.

A positive attitude and a genuine desire to help others.

Comfort with learning new software and systems.

Ability to work collaboratively within a team.