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Insurance Customer Service Representative Jobs in Athens, GA

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CUSTOMER SERVICE REPRESENTATIVE

Winder, GA · On-site

$55K/yr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... auto insurance coverage. OTHER FUNCTIONS AND RESPONSIBILITIES i. Solicit loans over the telephone ...

Openwork, LLC

Customer Service Representative

Hoschton, GA

$14.50 - $19.75/hr

In this Customer Service Representative role, you will be responsible for speaking with clients and helping them process their orders as well. Apply today if you meet the qualifications listed below.

U-Haul

Customer Service Representative

Athens, GA

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Athens, GA · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Athens, GA · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Athens, GA

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Athens, GA · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Athens, GA

Insurance Customer Service Representative information

See Athens, GA salary details

$25.1K

$46.7K

$70.5K

How much do insurance customer service representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for insurance customer service representative in Athens, GA is $46,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $53,100.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Athens, GA?

The most popular types of Insurance Customer Service Representative jobs in Athens, GA are:

What are popular job titles related to Insurance Customer Service Representative jobs in Athens, GA?

For Insurance Customer Service Representative jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Athens, GA look for?

The top searched job categories for Insurance Customer Service Representative jobs in Athens, GA are:

What cities near Athens, GA are hiring for Insurance Customer Service Representative jobs?

Cities near Athens, GA with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,743 per year, or $22.5 per hour.

Insurance Customer Service

Douglas Bennett Insurance

Jefferson, GA • On-site

$45K - $55K/yr

Full-time

PTO

Posted 16 days ago

Job description

Douglas Bennett Insurance is a small, personable agency that thrives on open communication, exceptional customer service, and unwavering integrity. We are committed to cultivating growth, setting clear procedures, and maintaining a collaborative environment. Our team is driven by conviction, efficiency, and attention to detail, ensuring that every client experience is handled with care and professionalism.

Were looking for a Insurance Customer Service Rep to join our dedicated team. This position focuses on building relationships, retaining clients, and delivering top-notch service.

At our agency, we take a thoughtful and selective approach when choosing our clientele. This allows us to foster a more balanced and less stressful work environment, which is a key priority for us. Employees love our open communication, structured procedures, and dedication to their growth. Here youre not just part of a teamyoure part of a family that values excellence and integrity. Take the next step in your career and apply today to join our mission-driven agency!

The base pay for licensed individuals is $45,000$55,000 annually based on experience, with opportunities for professional growth.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Monday - Friday (9am - 5pm) Work Schedule

Pay Raise Opportunities

Paid Continuing Education

Employee Appreciation Lunchs

Espresso Machine

Ongoing Training

Weekends Off

Paid Holidays

Paid Gym Memberships

Free Coffee

Appreiciation lunches

Daily team meetings

Collaborative environment


Responsibilities
  • Handle payments and billing questions efficiently
  • Process policy changes and endorsements promptly
  • Deliver professional, friendly customer service to all clients
  • Build and nurture strong client relationships.
  • Conduct account reviews.

Requirements
  • Property & Casualty license preferred or must obtain within 30 days of hire.
  • Licensing assistance available
  • Proficiency in technology and typing skills.
  • Critical thinking abilities and a solution-oriented mindset.
  • Team-oriented with professional phone and office etiquette.
  • Commitment to delivering extraordinary customer service.