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Customer Service Assessment Jobs in Georgia (NOW HIRING)

Kaiser Permanente

Service Associate

Duluth, GA · On-site

$14.50 - $19.25/hr

Complete a Customer Service Assessment. * Customer service aptitude demonstrated through Customer Service Assessment. * Knowledge of medical terminology. Preferred Qualifications: * Appointment ...

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StaffMyAgency LLC

Customer Service

Fayetteville, GA · On-site

$35K - $40K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... Ability to assess customer needs and conduct effective interviews * Ability to effectively relate ...

Eric Kyer Allstate

Customer service

Dalton, GA · On-site

$25K - $50K/yr

Problem-Solving: Ability to assess situations quickly and provide efficient solutions. Customer-Focused: Exceptional dedication to providing outstanding customer service and ensuring client ...

Eric Kyer Allstate

Customer service

Dalton, GA · On-site

$25K - $50K/yr

Problem-Solving: Ability to assess situations quickly and provide efficient solutions. Customer-Focused: Exceptional dedication to providing outstanding customer service and ensuring client ...

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Customer Service Assessment information

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How much do customer service assessment jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service assessment in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a customer service assessment?

A Customer Service Assessment is a process used by employers to evaluate the skills and abilities of candidates or employees in handling customer interactions. These assessments typically measure communication skills, problem-solving abilities, empathy, patience, and professionalism in various customer service scenarios. The goal is to ensure that individuals can effectively address customer needs, resolve issues, and represent the company positively. Assessments can include situational judgment tests, role-playing exercises, or written exams.

What are the key skills and qualifications needed to thrive in customer service assessment, and why are they important?

To excel in Customer Service Assessment, you need a solid understanding of customer service principles, evaluation techniques, and data analysis, often supported by a background in business administration or related fields. Familiarity with customer service software, CRM systems, and survey tools is common, and certifications such as COPC or HDI can be advantageous. Strong communication, analytical thinking, and attention to detail are essential soft skills for providing actionable insights and constructive feedback. These skills ensure accurate assessment of service quality, drive continuous improvement, and enhance overall customer satisfaction.

What are some common challenges faced in a customer service assessment role and how can I prepare for them?

In a Customer Service Assessment role, you may often encounter the challenge of accurately evaluating diverse customer interactions and determining whether standards are being met. This requires keen attention to detail, objectivity, and strong communication skills to provide constructive feedback. To prepare, familiarize yourself with your organization's customer service guidelines, practice active listening, and work on delivering clear, unbiased assessments. Being adaptable and open to ongoing training will also help you stay current with best practices and ensure consistent evaluations.

What is the difference between Customer Service Assessment vs Customer Service Representative?

AspectCustomer Service AssessmentCustomer Service Representative
Primary FocusEvaluating skills and suitability for customer service rolesHandling customer inquiries and providing support
Required CredentialsAssessment tools, certifications in customer serviceHigh school diploma, customer service training
Work EnvironmentTesting centers, online platformsCall centers, retail, online support
Industry UsageUsed by employers during hiring processDaily job role in customer service

Customer Service Assessment focuses on evaluating candidates' skills for customer service roles, often through tests or assessments. In contrast, Customer Service Representatives are the employees who interact directly with customers. While assessments help identify suitable candidates, representatives perform the actual support tasks in various industries.

What are popular job titles related to Customer Service Assessment jobs in Georgia?

For Customer Service Assessment jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Assessment jobs in Georgia look for?

The top searched job categories for Customer Service Assessment jobs in Georgia are:

Customer Service Assessment jobs near you

Staff Pharmacist, PRN, Gwinnett Service Area

Kaiser Permanente

Peachtree Corners, GA • On-site

$56.25 - $66.25/hr

Other

Posted 9 days ago

Job description

Staff Pharmacist, PRN, Gwinnett Service Area

Under supervision of Pharmacy Manager, performs general Pharmacist duties. Maintains pharmacy services in accordance with departmental policies and standards as well as state and federal laws and regulations. Works in concert with Medical Office administration to ensure effective delivery of pharmacy services.

Essential Responsibilities:

  • Performs general pharmacist duties including compounding and dispensing drugs and medicines; reviewing prescriptions to identify overdoses and potentially toxic compounds, bottling and packaging prepared compounds and maintaining records of legend and controlled substances. Provides Pharmaceutical Care for our members including prospective, concurrent and retrospective drug utilization review, screening for drug allergies, monitoring interactions and duplications, following-up with physicians as appropriate, and counseling patients. Interacts and consults with physicians and associate providers when necessary to improve quality of care and improve value; educates physicians and associate providers regarding cost effective therapy and drug utilization goals (e.g. target drug programs and formulary). In conjunction with Pharmacy Manager orients and instructs new pharmacy personnel regarding departmental policies and procedures. Provides drug-related training for pharmacy and other Health Plan employees and providers. Participates in patient education programs and coordinates the development of educational materials as appropriate. Maintains efficient inventory control and purchasing habits. Serves members in a friendly, courteous and expeditious manner, which promotes member satisfaction and retention. Partners with clinical pharmacists in medical office.

Basic Qualifications:

  • N/A

Education

  • Bachelors degree (BS) and Graduate of Accredited School of Pharmacy.

License, Certification, Registration

  • Pharmacist License (Georgia) required at hire
  • Basic Life Support

Additional Requirements:

  • Knowledge of formulary systems, inventory control systems, cash control and budgetary procedures for a high volume pharmacy.
  • Ability to deal pleasantly and effectively with medical staff and patients.
  • Ability to lift and carry a minimum of fifteen (15) pounds.
  • Complete a Customer Service Assessment.

Preferred Qualifications:

  • Customer service aptitude demonstrated through Customer Service Assessment.

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