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Text Customer Service Jobs in Georgia (NOW HIRING)

Naturals2Go

Customer Service

Savannah, GA · On-site

$47K/yr

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

Naturals2Go

Customer Service

Savannah, GA · On-site

$47K/yr

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

Naturals2Go

Customer Service

Savannah, GA · On-site

$47K/yr

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

Naturals2Go Holdings, LLC

Customer Service

Savannah, GA · On-site

... customers receive outstanding service throughout the support process. Success in this role requires ... Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.

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Arnold Family of Restaurants, LLC

Customer Service

Rome, GA

$12.50 - $17/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Apply Early

Pizza Hut

Customer Service

Warner Robins, GA · On-site

$13.50 - $18.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Customer Service

Kathleen, GA · On-site

$13.75 - $18.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Corps Team

Customer Service Representative

Alpharetta, GA · On-site

$50K - $55K/yr

... and text to coordinate care, provide updates, and ensure timely follow-up throughout the process ... Customer Service teams are highly collaborative, member focused and goal oriented. Duties and ...

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All JobsText Customer Service JobsText Customer Service Jobs in Georgia

Text Customer Service information

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Georgia? For Text Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Georgia look for? The top searched job categories for Text Customer Service jobs in Georgia are:
What cities in Georgia are hiring for Text Customer Service jobs? Cities in Georgia with the most Text Customer Service job openings:
Text Customer Service jobs near you

Customer Service

Naturals2Go

Savannah, GA • On-site

$47K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Customer Support Specialist I (Tier 1)
Job Type: Full-Time
Location: Savannah - Hybrid
Pay: $47,500
About Us
We are a growing technology company serving the unattended retail and vending industry. Our solutions help operators manage payment systems, vending equipment, and day-to-day operations more efficiently. We are committed to delivering exceptional customer experiences through responsive support, innovative products, and a collaborative team environment.
We are seeking a Customer Support Specialist I (Tier 1) to join our customer support team. This role serves as the first point of contact for customers experiencing vending machine, payment processing, and equipment-related issues. The ideal candidate is customer-focused, detail-oriented, and skilled at troubleshooting problems while maintaining a professional and positive attitude.
Position Summary
The Customer Support Specialist I is responsible for handling inbound customer calls, text messages, emails, and support tickets. You will provide timely, accurate assistance, resolve common technical and operational issues, and ensure customers receive outstanding service throughout the support process.
Success in this role requires strong communication skills, problem-solving abilities, attention to detail, and a commitment to delivering exceptional customer experiences.
Key Responsibilities
Customer Support
  • Respond promptly to inbound phone calls, text messages, emails, voicemails, and support tickets.
  • Serve as the primary point of contact for customer inquiries and technical support requests.
  • Provide clear communication, professional service, and timely follow-up throughout the resolution process.
  • Set accurate expectations regarding timelines, next steps, and issue resolution.

Troubleshooting & Problem Resolution
  • Diagnose and resolve common customer issues related to:
    • Credit card readers and payment acceptance systems
    • Tap, chip, and swipe payment transactions
    • Device connectivity and communication issues
    • Equipment resets and basic configuration adjustments
    • Coin mechanisms, bill validators, and vending machine functionality
  • Utilize internal knowledge bases, standard operating procedures, and support tools to efficiently resolve issues.
  • Confirm successful resolution with customers and document outcomes thoroughly.

Ticket Management
  • Maintain ownership of support tickets from initial contact through resolution.
  • Accurately document troubleshooting steps, findings, and resolutions within company systems.
  • Prioritize workload to meet service-level expectations and response times.
  • Escalate complex issues to advanced support teams with complete documentation and supporting information.

Documentation & Collaboration
  • Maintain accurate records within Zoho Desk, Zoho CRM, and related systems.
  • Collaborate with Operations, Warehouse, Production, Logistics, and Leadership teams to resolve customer issues.
  • Identify recurring problems and communicate trends to management.
  • Contribute to process improvements and knowledge base development.

Additional Responsibilities
  • perform light technical and mechanical tasks as needed, including replacing parts, locks, wiring components, and basic hardware troubleshooting.
  • Support team initiatives and contribute to a positive, collaborative work environment.

Qualifications
Required
  • 2+ years of customer service, call center, help desk, technical support, or product support experience.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to multitask across multiple software systems while maintaining accuracy.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and manage competing priorities.

Preferred
  • Experience in technical support, product support, or SaaS support environments.
  • Familiarity with vending equipment, unattended retail technology, or payment processing systems.
  • Experience using CRM or ticketing platforms such as Zoho Desk, Zendesk, Salesforce, or similar systems.
  • Basic mechanical or technical troubleshooting experience.

Skills
  • Customer Service
  • Technical Troubleshooting
  • Call Center Support
  • Ticket Management
  • Problem Solving
  • Documentation
  • Time Management
  • Communication
  • CRM Systems
  • Microsoft Office / Google Workspace

Benefits
We offer a competitive benefits package, including:
  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Paid holidays
  • 401(k) with company match
  • Life insurance
  • Employee assistance program (EAP)
  • Ongoing training and professional development
  • Career growth opportunities
  • Supportive and collaborative team environment

Work Environment
This position primarily operates in an office and customer support environment and requires frequent communication by phone, email, text, and ticketing systems. Occasional hands-on equipment troubleshooting may be required.
Equal Opportunity Employer
We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic

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