ZipRecruiter

Log In

1

Text Customer Service Jobs in Georgia (NOW HIRING)

Corps Team

Customer Service Representative

Alpharetta, GA · On-site

$50K - $55K/yr

... and text to coordinate care, provide updates, and ensure timely follow-up throughout the process ... Customer Service teams are highly collaborative, member focused and goal oriented. Duties and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Covington, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages.iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Dublin, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Gainesville, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages.iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Dublin, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Warner Robins, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Gainesville, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Carrollton, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages.iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages.iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Dublin, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Gainesville, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Fort Valley, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages.iv. Posts payments, gives customer credit references to inquiring creditors, and ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Winder, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual ... text messages. iv. Posts payments, gives customer credit references to inquiring creditors, and ...

previous pagenext page

Showing results 21-40

All JobsText Customer Service JobsText Customer Service Jobs in Georgia

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Georgia?

For Text Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Georgia look for?

The top searched job categories for Text Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Text Customer Service jobs?

Cities in Georgia with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Hennessy Collision of Atlanta

Atlanta, GA

$15.75 - $21.25/hr

Full-time

Re-posted 18 days ago

Job description

Description

The CSR at Hennessy Collision of Atlanta contacts all leads from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.

What you'll do:

  • Manage a high volume of customer inquiries by phone, email, text and chat.
  • Respond to Internet Lead Service Requests.
  • Ensure quality customer service through professionalism and timely responses.
  • Serve as liaison between customers and the service department.
  • Assist in generating daily reports and logs as requested by management
  • Assist in generating daily reports and logs as requested by management.t and accurate..
  • Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
  • Follow up with "No Show" Customers.
  • Confirm daily appointments.
  • Follow up with all service customers to ensure they are happy with their service experience.
  • Meet daily guidelines given in regards to set appointments, shows, and outbound calls.
  • Contact customer based on current marketing incentives and recommended services for vehicles.
  • All other duties as assigned.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:

  • Accountability - We take ownership of our words, actions, results, and commitments.
  • Teamwork - We are better when we work together.
  • Kindness - We show compassion and care for others.
  • Grit - We have the heart and determination to see it through.
  • Integrity - We are trustworthy, honest, and do what's right.
  • Curiosity - We ask questions to seek understanding.

Requirements

What we expect:

  • Maintain a valid Georgia driver's license with an acceptable driving record
  • Submit to a background and drug screen
  • Ability to build rapport with clients with a friendly but professional demeanor
  • Excellent phone, organization, written and oral skills
  • Proficient with Microsoft Word, Excel and outlook
  • Motivated and a positive attitude
  • Call Center Experience preferred
  • Dealership Experience preferred

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

Apply