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Text Customer Service Jobs in Atlanta, GA (NOW HIRING)

Corps Team

Customer Service Representative

Alpharetta, GA · On-site

$50K - $55K/yr

... and text to coordinate care, provide updates, and ensure timely follow-up throughout the process ... Customer Service teams are highly collaborative, member focused and goal oriented. Duties and ...

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All JobsText Customer Service JobsText Customer Service Jobs in Atlanta, GA

Text Customer Service information

See Atlanta, GA salary details

$9

$18

$25

How much do text customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for text customer service in Atlanta, GA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Atlanta, GA? For Text Customer Service jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Atlanta, GA look for? The top searched job categories for Text Customer Service jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Text Customer Service jobs? Cities near Atlanta, GA with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Customer Service Representative

Pyramid Corporation

Alpharetta, GA • On-site

$22 - $25/hr

Other

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 02+months contract opportunity with long-term potential and is located in Alpharetta GA (Hybrid).

Pay Range: $22 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:
  • Key Skills; Customer Service, Workflow Manager, MS Office
  • Multiple systems knowledge (ECPD, ACSS, WFM)
  • Excellent analytical & problem solving skills
  • Strong interpersonal skills
  • Excellent organizational and time management skills
  • Professional verbal and written communication skills
  • Strong commitment of Quality Assurance
  • Ability to handle multiple tasks
  • Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
  • Knowledge/Experience in a high volume, production environment

Our client is a leading telecommunications Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

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